Accu-Patch Pellets

Most of our products are offered with a free shipping promotion. Free shipping is standard ground shipping (carrier of our choice) within the 48 Contiguous United States ONLY.

We ship to:

•The 48 Contiguous United States

•Alaska & Hawaii

We do not ship to:

•International locations

•US Territories

Time to ship

Most items for sale on our website are in stock. Generally, most items ship within 1-2 business days. Some items may require additional processing time of 3-5 business days. As always, refer to checkout for the most accurate shipping information on a product.

Note: Shipping times are calculated in business days ( Monday through Friday, excluding weekends and holidays) and are a product of two factors: processing time + transit time.

To estimate the total order fulfillment time, see these examples.

Free Shipping:

1-2 business days + 5-10 business days = 12 business days from purchase

Economy Shipping

1-2 business days + 4-8 business days = 10 business days from purchase

Standard Shipping

1-2 business days + 3-5 business days = 7 business days from purchase

Expedited Shipping

1-2 business days + 1-3 business days = 5 business days from purchase

In-Store Pickup

In-store pickup is available for most products. Please allow 1-2 business days to process your order.

NOTE : It’s important to note that these estimates are from when the shipment is sent out. Free shipping times are estimates and are not guaranteed.

If you need a faster shipping option but don't see it listed, email us at hello@rehabsupplyshoppe.com , and we will do our best to assist you!

Shipping questions? Email us at hello@rehabsupplyshoppe.com

IMPORTANT

We work hard during the week to bring you the best customer experience possible. On the weekend, we pause our shipping and support availability to give our team time to relax and enjoy their friends and family. Therefore:

•Orders placed after 3 pm EST MONDAY-THURSDAY will be processed the following BUSINESS DAY

•Orders placed after 3 pm EST on FRIDAY will be processed the following MONDAY

Orders placed on SATURDAY or SUNDAY will be processed the following MONDAY

We understand this may impact our ability to serve customers, and we are happy to accommodate any affected customers reasonably.

EXPEDITED SHIPPING

Expedited Shipping (1-2 business days + 1-3 business days transit time)

•Faster turnaround in shipping from receipt of order to delivery.

•Earlier order cut-off time of 2 PM EST. Orders placed before 2 PM EST typically ship the same day or within 24 business hours.

•Delivery within the stated timeframe is guaranteed, or your shipping cost will be refunded in full. Some exceptions apply.

•Expedited Shipping charges are NON-REFUNDABLE.

•Any delays in shipping will be notified via email.

•Expedited shipping will be sent via the seller's preferred method. FedEx, UPS, or USPS.

INCORRECT SHIPPING ADDRESS

If the customer provides an incorrect delivery address, we are not responsible for delivering the package to the wrong location. We shipped your order to the exact address you provided. Depending on the shipping carrier's policies, you may need to pay additional fees to redirect the package to the correct address, or the package may be returned to the sender. Any and all return shipping charges will be deducted from your total refund.

EXCEPTIONS/EXCLUSIONS

•Expedited Shipping is available within the 50 United States.

•All shipping charges associated with an order are NON-REFUNDABLE. This includes, but is not limited to, Expedited Shipping, Standard Shipping, and Economy Shipping.

R eturn to Sender / Refusing an order: Any and all associated return shipping costs we are assessed on refused packages will be deducted from any refund due. Any and all shipping charges related to an order that is Returned To Sender OR Refused are NON-REFUNDABLE.

•Orders shipped to Alaska and Hawaii addresses are excluded from free shipping promotions .

•Standard Shipping to Alaska and Hawaii is an estimate, not a guaranteed date.

•Standard Shipping to Alaska and Hawaii is non-refundable.

•Free Shipping within the contiguous US is an estimate, not a guaranteed date.

•Some products that are bulky or ship on-demand may not be eligible for Free Shipping and may have additional processing times. See checkout for shipping information and processing times.

•Deliveries to PO boxes must ship via USPS and may take additional time to deliver.

We do our best to collect and post the necessary funds required for shipping an item. However, there may be instances where we may not have collected these funds due to circumstances beyond our control. In such cases, we make every effort to collaborate with our customers to identify a feasible solution for large or bulky orders that incur high shipping costs. If additional funds need to be collected, a member of our Customer Care Team will contact you directly via email or phone.

•Rehab Supply Shoppe reserves the right to cancel any order at any time.

•See our Shipping Policy for more details.

Questions? Email us at hello@rehabsupplyshoppe.com

Contact - Rehab Supply Shoppe - Checkout

It goes without saying that Medical items are different from typical retail goods. Therefore, we comply with health and safety regulations to protect buyers while still being able to support our discounted pricing. Professionals and patients alike depend on the hygienic integrity of the products we sell. We appreciate your patronage and agreement to abide by our Return Policy and rehabsupplyshoppe.com Terms & Conditions. We understand that an item may not meet your needs or expectations, and we are happy to assist you with returning it. Here's how:

Return Instructions:

•Request an RMA at

hello@rehabsupplyshoppe.com for your eligible* return within the 30-day return window.

•Include the RMA # you were issued on the outside of the return package, not on the product.

•Ship the item back using your preferred method. We suggest you include tracking for your records. Return costs are the buyer's responsibility. If you need a pre-paid, we can provide that; however, be aware that the cost of the label will be deducted from the amount of your return.

•We will not refund or replace items lost or damaged in transit back to us. We suggest proof of delivery and insurance as you deem necessary.

•Allow five (5) business days from receipt of return for refund processing.

Return Periods and Restocking:

All items in New, Unused, and Resalable Condition with all original packaging and inserts intact will not* incur a restocking fee if returned within the 30-day Return Period. *Some items may incur a minimum 10% restocking fee. Please reach out to hello@hpms.com if you have concerns.

•Returns that are not as represented, not in resalable condition, or are without original packaging or inserts may be subject to a 30% or higher restocking fee.

•Returns beyond our 30-day return policy must be requested in writing and will be considered on an individual, case-by-case basis.

Non-Returnable Items

Special Order Items - Any item deemed a "Special Order Item" does not qualify for Free Shipping or In-Store Pickup and is non-returnable, non-discountable, and non-refundable.

•Final Sale Items

•Used Items - even if it is only a short time. We reserve the right to refuse any return that is misrepresented in order to obtain a return authorization.

•ALL supplements, health/herbal products, gels, topical analgesics, lotions, sprays, body washes, and shampoos. Product tampering is a serious concern.

•Used or worn braces and supports. Contaminants, body lice, fleas, staph, and other serious contagions are spread very easily on the surfaces of these products.

•Any item removed from factory-sealed packaging, i.e., Bedding, pillows, supports, wedges, foot care, electrodes, bandaging, and sterile goods. No exceptions will be made.

•Hot/Cold Therapy products - once heated or frozen/refrigerated, are not returnable.

•Contaminated therapy putty, inflated therapy balls, eating, bathing, or toileting products

•Books and DVDs must be returned within 15 days of the original invoice in unused condition.

•Gift Cards & Gift Certificates

Exchanges:

•We regret that we do not offer exchanges. If you require an alternative item or size, please place a new order directly through our website.

Refusing an Order/ Return to Sender:

•Please do not refuse delivery as a means of return. Any and all associated return shipping costs we are assessed on refused or return-to-sender packages will be deducted from any refund due.

Damages, Defects, Missing parts, or Warranty:

•Damage, defect, or missing items/parts must be reported in writing to hello@rehabsupplyshoppe.com within five (5) days of delivery. Keep all shipping materials, including packaging, for possible inspection by the carrier. Photos may be requested.

Defects:

•Please report defect claims in writing with images and details within 5 days of receipt. Established product defects reported within 30 days of purchase, will be replaced directly to the buyer. Some defect claims, including those claimed beyond 30 days must be handled directly with the manufacturer.

•If an item is reported as defective and is returned to us in working condition (not defective), it will be treated as a regular return.

•Please allow 5-7 business days after we receive all the required documentation (as listed above) to process your defective claim. Keep in mind that we can only proceed with your claim with the necessary documentation, including images and a detailed message.

Extended Holiday Return Period:

•To make buying gifts for your friends and family easier, we extended our return period to items shipped between November 25th - December 24th. These items may be returned until January 31st of the following year for a refund, subject to our other return guidelines in our return policy.

Cancelations:

•Please send all cancellation requests to Hello@rehabsupplyshoppe.com to determine if your order is eligible for cancellation. After an order has been placed, cancellation is not guaranteed.

Non-Refundable Shippin g

•All shipping charges associated with an order are NON-REFUNDABLE. This includes, but is not limited to, Expedited Shipping, Standard Shipping, and Economy Shipping.

•Return to Sender / Refusing an order: Any and all associated return shipping costs we assess on refused packages will be deducted from any refund due. Any and all shipping charges related to an order that is returned to sender or refused are NON-REFUNDABLE.

INCORRECT SHIPPING ADDRESS

•If the customer provides an incorrect delivery address, we are not responsible for delivering the package to the wrong location. We shipped your order to the exact address you provided. Depending on the shipping carrier's policies, you may need to pay additional fees to redirect the package to the correct address, or the package may be returned to the sender. Any and all return shipping charges will be deducted from your total refund.

Other Disclaimers: We make every effort to ensure product prices, product information, and order totals on our site are correct when the order is placed. Information on our site about products is typically provided by the product manufacturer; however, product packaging, item ingredients, or product materials may differ from what is shown. We do not make clinical recommendations regarding the appropriateness of any item we sell. We do not offer trial periods or guarantee therapeutic results. Information herein is for reference only and is not intended to be a substitution for the advice of your health care professional. We discourage buyers from using the information on this site for self-diagnosis or self-treatment and encourage consultation with your healthcare clinician before purchase. We assume no liability for the buyer's choices. Buyers who are self-treating do so at their own risk. The information, materials, images, and prices on this website are provided for general informational and reference purposes only and are not intended to guarantee prices or be medical advice. All information and prices on this website are subject to change without notice. Any and all discounts or promotional codes are for single use, and these offers cannot be combined, added to, or layered in any one order. While we make every effort to provide you with the most accurate, up-to-date information and prices, occasionally, items on our website may be mispriced.

We reserve the right to refuse to honor any price, discounts, or coupons misapplied by the site logistics and have been deducted in error. We reserve the right to refuse to fill any order or process any incorrectly priced item or total price.

Contact - Rehab Supply Shoppe - Checkout