8BitDo Ultimate 2C Wireless Controller

We currently ship within the United States only.

Shipping Rates

Standard Shipping: $8.00Free Standard Shipping: Orders over $70.00Express Shipping: $15.00

Processing Time

Orders are typically processed within 1-3 business days. Processing time is separate from shipping time.

Estimated Shipping Time

Standard Shipping: 3-5 business daysExpress Shipping: 1-2 business days

Shipping times may vary during holidays, promotions, high-volume periods, or due to carrier delays.

Tracking Information

Once your order has shipped, tracking information will be sent to the email address provided at checkout.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at goodvibesllc101@gmail.com. We cannot guarantee changes or cancellations once an order has been processed or shipped.

Lost, Delayed, or Damaged Packages

If your package is delayed, lost, damaged, or marked as delivered but not received, please contact us at goodvibesllc101@gmail.com so we can review the issue and assist you.

Contact

For any shipping questions, please contact us at goodvibesllc101@gmail.com.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at goodvibesllc101@gmail.com . Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at goodvibesllc101@gmail.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at goodvibesllc101@gmail.com.

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