4-Tier Console Table with Circle Metal Frame

At Alon Furniture, customer satisfaction is our top priority. We are proud to offer fast, transparent, and reliable shipping to ensure your experience is smooth and stress-free. With over 200,000 carefully selected products, our logistics team works diligently to process and deliver orders efficiently.

Order Processing

All orders are processed and shipped from our U.S.-based warehouses.

Standard processing time is 1-3 business days, excluding weekends and holidays.

Orders placed during promotional periods or peak seasons may require additional processing time.

Orders are shipped the following business day after processing is complete.

Please note that we do not ship on Saturdays, Sundays, or national holidays.

Estimated Delivery Time

United States (Continental 48 States): 2-5 business days after processing.

Alaska, Hawaii, Puerto Rico, and U.S. Territories: 4-10 business days; additional shipping fees apply.

Shipping Destinations

We currently ship to the following locations:

United States: All 48 contiguous states. Additional charges may apply for Alaska, Hawaii, Puerto Rico, Guam, and U.S. Virgin Islands.

Canada: Standard international rates apply.

We do not currently ship directly to P.O. Boxes, APO/FPO/DPO addresses.

Shipping Methods

Orders under 150 lbs are typically shipped via UPS, FedEx, or USPS.

Orders over 150 lbs or classified as freight are delivered via licensed LTL (Less-Than-Truckload) carriers such as Pilot or other regional providers.

All shipments are trackable. Tracking information is sent via email once your order is shipped.

Order Tracking

You will receive an Order Acknowledgment Email upon placing your order.

Once your order has shipped, you will receive a Shipment Confirmation Email with your tracking number.

You can track your order via the carrier's website or by logging into your account at alonfurniture.com.

Sales Tax

Sales tax is calculated based on the shipping destination and may vary by state and municipality.

Final tax amounts are shown at checkout and on your invoice.

If your organization qualifies for a tax exemption, please email your completed exemption certificate to info@alonfurniture.com prior to ordering.

Tax Exemption

We honor tax-exempt purchases for qualifying organizations. Submit your documentation to info@alonfurniture.com for review. Once approved, you will be eligible for tax-exempt purchases on future orders.

Damaged or Lost Items

Please inspect your order upon delivery. If any items arrive damaged or defective, contact us within 3 business days of receipt.

Retain all original packaging and include clear photos when reporting damage.

We will work promptly to resolve the issue with a refund, replacement, or parts, depending on the situation.

Force Majeure

Alon Furniture is not liable for shipping delays due to events beyond our control (natural disasters, severe weather, transportation disruptions, etc.). However, we remain committed to fulfilling your order as quickly as conditions allow.

Important Notes

Please ensure your shipping address is complete and accurate before placing your order. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

Shipping fees for returns or exchanges due to buyer's remorse or ordering errors are the responsibility of the customer.

If an order is returned to us due to delivery refusal or non-collection, applicable restocking and return shipping fees will be deducted from your refund.

If you have any questions regarding shipping or need further assistance, please contact our customer care team at support@alonfurniture.com. We are here to help.

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At Alon Furniture, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations. That's why we offer a clear, fair, and reliable return and refund policy to ensure a seamless experience.

30-Day Return Window

You may request a return within 30 days of receiving your order, provided the item is in its original condition and packaging.

How to Start a Return

Simply email our support team at info@alonfurniture.com to receive your return authorization and shipping label.

Damaged or Incorrect?

Contact us immediately upon delivery. We will promptly resolve the issue with a replacement or refund.

Our Return Process

Eligibility for a Return

To be eligible for a return:

The item must be in its original condition: unused, unworn, with tags, and in its original packaging.

Proof of purchase (e.g., order confirmation or receipt) is required.

How to Start a Return

To initiate a return, contact our support team at info@alonfurniture.com. If your return is approved, we will provide:

A return shipping label.

Detailed instructions for safely sending back your item.

Important: Items sent without prior return authorization will not be accepted.

Refund Processing

Once we receive and inspect your return, we'll notify you of the refund approval status. If approved:

A refund will be issued to your original payment method.

Please allow a few business days for your bank or credit card provider to process the refund.

Exclusions & Exchanges

Non-Returnable Items Certain items are excluded from our return policy:

Perishable goods (e.g., food, flowers, plants).

Custom or personalized products.

Personal care items (e.g., cosmetics, skincare).

Hazardous materials, flammable liquids, or gases.

Gift cards and final sale items.

If you're unsure about your item's return eligibility, feel free to contact us before making a purchase.

Exchanges If you wish to exchange an item, the quickest method is to return your item and place a new order once the return is accepted. This ensures fast processing and availability.

Questions or Support?

Our dedicated customer support team is here to help. For any return or refund inquiries, please do not hesitate to reach out at info@alonfurniture.com.

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