100 Random Assortment (All Bark)

All in-stock/non-custom products ship within 1 - 3 business days. Made-to-order/custom products such as Build It For Me orders require us to build these products to your order specifications. Please see the specific product page and relevant displayed production times. These may range from as little as 7 days to 35+ business days. Free Shipping offers only apply to orders within the USA.

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***** Return Policy: Due to the fragile nature of our products, products cannot be returned at this time. If product received was defective in any way, please see our policy regarding damaged flowers below.

In the rare event that you order arrives damaged or with missing items, we are happy to replace the damages, reship the missing items, issue a store credit or accept a return provided we are alerted within 15 days of receipt.

***** Refunds & Exchanges Policy: Exchanges, refunds and credits will not be given after 15 days of receiving a product.

All sales are FINAL on RIP products.

We are unable to apply current promotions to backdated orders.

***** Damaged Flowers: In the event that your SWF product arrives damaged, we suggest fluffing, trimming or reshaping your flowers. The flowers are fragile, damage can and does happen. We will do our best to assist you with tips and tricks to get your flowers into proper shape.

If your flowers aren't in perfect shape when they arrive, spray the flowers lightly with water or dip them quickly (don't soak them). When the petals are slightly wet, reshape the flowers and allow them to dry. Some petals on the backs of flowers can be plucked or cut off with little cosmetic difference. Damages on the back of the flower will not be seen once part of an arrangement. See our video here on how to reshape flowers with water.

In the event that your flowers cannot be reshaped with fluffing and trimming, a gift card or reship may be offered. If you email our customer service department looking for a replacement, please be sure to include photos of the front of your flowers after trying our recommended tips and tricks to reshape your flowers.

Keep in mind, our products are made from VERY soft wood. We keep a quality standard and pack our products with extra care and love...however, during the shipping process sometimes broken or smashed petals, chips and other minor cosmetic issues can occur and would not be eligible for replacement. No two flowers are alike, and customers should expect variances in shape and size, as with real flowers. Not every flower will be perfectly round every time and we do not guarantee perfect wood flowers as these are handmade.

Please note that the items that will be approved for returns should be sent back as it is upon receipt. Refunds/Reshipments/Store credit will only be issued upon receipt of the returned item/s

If you have any questions at all about this policy, please email us at info@solawoodflowers.com.

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