ZenGrip Pro for Switch & Switch OLED

Merchandise Pre-Orders

•Pre-orders are charged at the time of purchase, not when we ship them out.

•Some pre-orders may be required to be ordered separately from other items.

•If you need to cancel or change a pre-order, please send an email to support@satisfye.com as soon as possible.

Shipping

Our fulfillment centers are based out of California and Pennsylvania in the United States. The further you live from these locations, the longer your package may take to arrive.

PLEASE READ: International orders may be subject to customs/duty fees which have to be paid before the shipment is released to you . If you're unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order. We are not responsible for these fees. You will NOT be eligible for an order refund should you decide NOT to pay these fees once your shipment is processed by the Customs department of your country.

Our fulfillment center is closed on weekends (Sat + Sun), holidays, and other rare occasions. This means we will prepare orders, but do not hand them off to the carrier for shipment until the next open day of business. Orders typically take 24 to 48 hours to process when placed Monday through Friday.

The exception to processing time is during November and December when holiday volume increases greatly. We appreciate your patience during the holidays as our teams are working very hard to process and get your orders to the couriers.

We may post a notice on our website if orders will take longer than usual to ship.

If your order comes back 'return to sender', we will either refund the cost of the item minus shipping, or you can pay to have it re-shipped.

We cannot guarantee specific delivery dates, and we do not offer refunds for shipping fees if packages are delivered later than expected. Any option labeled "Next Day" or "2nd Day" simply refers to the exact name of a service provided by a carrier and not a delivery guarantee.

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Refund/Return Policy Original sales receipt must accompany returns.

If you’ve got a problem with your order, contact us within 30 days of your order’s shipping date (45 days for international orders) and we’ll be glad to get things fixed up.

If we made a mistake with your order, we’ll do whatever it takes to make it right. Just contact us and we’ll take care of the rest. If we need you to ship something back to us, we’ll cover the cost of postage, so don’t worry :) If you made a mistake when you ordered (wrong size, changed your mind, wrong address, etc) you’re welcome to request an exchange/refund/re-ship. All we ask is for any returned items to be in good condition and that you cover any shipping charges which come up. Contact us and we’ll let you know how to proceed! We are more than happy to provide a refund, but we can only refund the cost of the item; we will not refund the cost of shipping. We accept returns for exchange or refund 30 calendar days after delivery of the product with proof of purchase. At our sole discretion after 30 calendar days, we will offer an exchange only. Items must be in "like new, unaltered condition". Definition of like new, unaltered condition is

without showing signs of damage or abuse in any way within 30 calendar days of the delivery date (after 30 days no returns are allowed, only exchanges) must not be a special order or a custom order unless noted that it cannot be returned or has a different return policy time period other than that 30 days noted in that item's particular item description. If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order, but received from us will qualify for store credit or a cash refund.

Refunds are contingent upon inspection of item(s) once we receive it and proof of purchase from the Satisfye Online Store.

Again you MUST contact us within 30 days if you intend to return ANY item back to our store. Items returned to us AFTER 30 days and WITHOUT contacting us or WITHOUT proof of purchase will NOT be refunded.

Contact - Satisfye - Checkout