Zen Dining Table

At Maison Haven Furniture, we strive to ensure your order is delivered promptly, safely, and with minimal hassle. Below is an outline of how we handle orders, delivery timelines, and services to provide complete clarity and peace of mind.

Lead Times and Availability

In-Stock Items: We aim to dispatch in-stock items within 1-3 weeks.

Out-of-Stock Items: For items that are out of stock, lead times may extend up to 16 weeks, depending on production schedules and shipping logistics. When you place your order, we will confirm an estimated delivery timeframe.

Custom Orders: Custom or special orders may require additional time. We will inform you of any extended lead times when processing your order.

We will keep you informed throughout the process and notify you promptly if any delays occur.

Delivery Charges

Delivery charges are calculated based on your location, the size of your order, and the delivery service selected. The exact delivery cost will be displayed during checkout.

For international orders, delivery fees do not include VAT, customs duties, or local taxes, which may be applicable in your region. If further information is needed, feel free to contact us prior to placing your order.

Delivery Options and Services

We offer a variety of delivery services to suit your needs:

Standard Delivery: Large items are delivered by a two-person team to your room of choice. Small items are shipped via courier. Delivery timeframes for in-stock items are typically 1-3 weeks.

Packaging Removal Service: This optional service allows for the removal and recycling of packaging, ensuring your space remains tidy.

White Glove Service: If you would like assistance with furniture assembly, our team can provide this service for eligible items.

Please note, additional services must be booked in advance or at the time of placing the order.

Important Delivery Information

Room of Choice: For large items, our two-person team will deliver to your specified room, provided access is clear and safe. Oversized or heavy items, such as armoires, may only be delivered to the ground floor unless arranged otherwise.

Measuring Your Space: To ensure smooth delivery, please measure doorways, staircases, and access points beforehand. If the item cannot be delivered to your desired location and must be returned, this may result in additional fees.

Missed Deliveries

If you are unavailable to receive your delivery, please notify us at least 24 hours in advance to reschedule. Missed deliveries or cancellations with less than 24 hours’ notice may result in additional charges.

Order Acceptance and Inspection

When your order arrives, we encourage you to inspect the goods upon delivery:

At the Time of Delivery: Examine the items for any visible damage before signing the delivery paperwork. If damage is present, ensure it is noted on the delivery document.

Reporting Issues: If you identify damage or issues after delivery, notify us within 48 hours. After this period, we will consider the items accepted and in good condition.

Returns and Packaging

If there is any possibility you may need to return an item, please retain all original packaging. Items must be returned in their original, resaleable condition. Returns that lack original packaging may not be accepted, or additional charges may apply.

Additional Services

Custom Arrangements: Should you need delivery on a specific date or have particular requirements, let us know during checkout or as soon as possible, and we will do our best to accommodate and advise on addistional charges.

Access Requirements: For unique delivery needs, such as narrow staircases or lift access, please contact us in advance so we can make suitable arrangements.

Contact Us

If you have any questions about delivery or require further assistance, don’t hesitate to get in touch:

Email: info@maisonhavenfurniture.co.uk

Phone: 0115 874 3159

We are here to ensure your experience with Maison Haven Furniture is as smooth and enjoyable as possible. Thank you for choosing us, and we look forward to working with you.

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At Maison Haven Furniture, we take pride in our products and strive to ensure you are completely satisfied with your purchase. However, we understand that sometimes you may wish to return or exchange an item. Below is our policy on returns, cancellations, and refunds to help make the process as smooth and transparent as possible.

Your Right to Cancel or Return

Standard Return Period:You may return your item(s) within 30 days of delivery if you change your mind, provided the goods are:

•In their original condition.

•Unused, unmarked, and undamaged.

•Returned with all original packaging intact.

To initiate a return, please contact us in writing at info@maisonhavenfurniture.co.uk or by post to 2 Balfron Gardens, Nottingham, NG2 1HH within the 14-day period.

Exclusions:The right to cancel or return does not apply to:

Bespoke or custom-made items (including personalised orders).

Mattresses or other hygiene-sensitive items, unless unopened and unused in their original packaging.

•Items that are not in their original packaging or are no longer in resaleable condition.

Returning Goods

Arranging a Return:You may use a courier of your choice to return items to our designated warehouse. Alternatively, we can help arrange a return collection service for you at an agreed cost. If using your own courier, we recommend using a tracked and insured service to protect your goods during transit.

Condition of Goods:Returned goods must be carefully packaged and arrive in a condition suitable for resale. If returned items are damaged or show signs of use, we may deduct a fee to reflect the loss in value, or we may decline the refund.

Return Shipping Costs:Return costs are the responsibility of the customer unless the item is faulty or damaged on delivery. If the delivery service was provided free of charge as part of a promotion, we reserve the right to deduct the actual delivery cost from your refund.

Refund Process

•Once we receive your return and confirm it meets the required conditions, we will process your refund within 14 days.

•Refunds will be issued to the original payment method used for the purchase.

•Please note that original delivery charges are non-refundable unless the item is faulty or damaged.

Faulty or Damaged Items

If your item arrives damaged or faulty, please notify us within 14 days of delivery.

For items delivered by our furniture delivery team, damage must be reported to the driver at the time of delivery, and the item will be returned immediately. Please inspect all goods thoroughly before signing the delivery note.

Important: We cannot accept responsibility for damage reported after the delivery note has been signed unless the damage is not immediately visible.

For faulty items, we will provide a repair, replacement, or refund as appropriate. The timeframes for replacements or repairs will be communicated to you via email or phone.

Cancellations Before Delivery

If you wish to cancel your order before delivery and the item has not been dispatched, we will issue a full refund.

If the item has already been dispatched:You may still cancel the order, but return costs will apply. You can refuse delivery at the point of receipt, and we will deduct the return shipping costs from your refund.

General Information

Ownership of Goods:Ownership and responsibility for the goods pass to you once delivery is completed. You are liable for any loss or damage while the goods are in your possession.

Packaging:If there is any possibility of returning an item, please retain the original packaging. We cannot accept returns without it.

Courier Service Recommendations:Should you need advice on a suitable courier service for returns, our team is happy to assist. Contact us for guidance.

Contact Us

If you have any questions about our returns or refund process, please get in touch with us:

Email: info@maisonhavenfurniture.co.uk

Phone: 0115 874 3159

Address: 2 Balfron Gardens, Nottingham, NG2 1HH

Thank you for shopping with Maison Haven Furniture. We value your custom and are here to assist you every step of the way

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