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Shipping Policy – Barcode Genie StoreLast Updated: November 17, 2025

OverviewAt Barcode Genie Store ( www.barcodegenie.co.uk ), we aim to get your orders to you quickly, safely, and reliably. This Shipping Policy explains how we handle order processing, delivery methods, shipping times, costs, and international shipping.

Trading and Shipping Address:Barcode Genie StoreSouthside Aviation CentreLeeds Bradford AirportLS19 7UG, United Kingdom

1. Order Processing

Orders are typically processed within 1–2 business days (Monday–Friday, excluding UK public holidays).

You will receive a confirmation email once your order has been placed and another email when it has been shipped.

Please ensure your shipping address is correct to avoid delays. We are not responsible for delays caused by incorrect addresses.

2. Shipping Methods & Delivery Times

Shipping Method

Estimated Delivery Time (UK)

Notes

Standard (Royal Mail / Courier)

2–5 business days

Tracking included on most orders

Express / Next Day

1 business day

Orders must be placed before 2 PM on a business day

International

5–14 business days

Delivery times vary by destination; customs may cause delays

Orders are shipped Monday–Friday. Orders placed on weekends or UK public holidays will be processed the next business day.

Delivery times are estimates and may vary due to external factors (carrier delays, customs, weather, etc.).

3. Shipping Costs

Shipping costs are calculated at checkout and may vary based on order weight, size, and destination.

Free standard shipping promotions, if available, will be clearly displayed on the website.

4. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email.

You can track your package directly through the carrier’s website.

5. International Shipping

We ship worldwide. International delivery times vary depending on destination, customs, and local postal services.

Import duties, taxes, or fees are the responsibility of the recipient. Please check local regulations before ordering.

6. Delays & Exceptions

While we aim to meet all delivery estimates, shipping delays can occur due to weather, carrier issues, or high-volume periods.

In case of significant delays, we will notify you via email with updated information.

If a package is lost or damaged in transit, contact us immediately at website@barcodegenie.co.uk .

7. Shipping Restrictions

Some items may have restrictions due to size, weight, or destination regulations.

We reserve the right to refuse shipping where legally restricted or otherwise impossible to fulfill.

8. Returns & Exchanges

These provisions apply if you buy from us other than being a Consumer. The following rules apply to return the faulty Goods:

11.1. We do not accept returns unless there was a defect in the Goods at the time of purchase, or we have agreed in correspondence that you may return them.

11.2. Before you return the Goods to us, please carefully re-read the instructions and check that you have assembled it correctly and complied with any provisions relating to the power supply, plugs and sockets.

11.3. The Goods must be returned to us as soon as any defect is discovered but not later than 14 days.

11.4. So far as possible, Goods should be returned:

11.4.1 with both Goods and all packaging as far as possible in their original condition;

11.4.2 securely wrapped;

11.4.3 including our delivery slip; or manufacturer’s delivery slip

11.4.4 at your risk and cost.

11.5. You must tell us by email message to [address] that you would like to return Goods, specifying exactly what Goods and when purchased, and giving full details of the defect or other reason for return. We will then issue a returns note. If you send Goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.

11.6. In returning faulty Goods please encloses with it a note clearly stating the fault and when it arises or arose.

11.7. Most of the Goods are covered by the manufacturer's guarantee for a minimum of 12 months. Please first check the plug, fuse, batteries and the manufacturer's operating instructions.

11.8. If we agree that the Goods are faulty, we will:

11.8.1 refund the cost of return carriage;

11.8.2 repair or replace the Goods as we choose.

11.9. If we repair or replace the Goods, you have no additional claim against us either under this agreement or by statute or common law, in respect of the defect.

9. Contact Us

For any shipping questions or issues, please contact us:

Email: website@barcodegenie.co.uk Address: Southside Aviation Centre, Leeds Bradford Airport, LS19 7UG, United Kingdom

We are committed to providing you with reliable shipping and excellent customer service.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at website@barcodegenie.co.uk. Please note that returns will need to be sent to the following address: BarcodeGenie Ltd, Southside Aviation Centre, Leeds Bradford Airport, LS19 7UG If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at website@barcodegenie.co.uk

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Items that are being returned should be returned within 14 days. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at website@barcodegenie.co.uk

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