Zebra (5)

Galleon Games only ship domestically (UK Mainland only): International Orders/Postage are not available at this time.

The cost of shipping includes the shipping of your order and packaging materials.

Domestic Shipments (UK Mainland):

We will aim to ship all orders within 2 working days via your chosen delivery method.

Galleon Games is open Tuesday to Saturday 9 - 5. These are classed as our Working Days. Sunday, Monday & Bank Holidays are classed as Non-Working Days.

Unless you specifically select Tracked 24 all orders will be despatched Royal Mail Tracked 48.

Royal Mail Tracked 48 - Order would be expected to arrive within 2-3 working days of dispatch. Tracked and signed for.

Royal Mail Tracked 24 - Order would be expected to arrive within 1-2 working days of dispatch. Tracked and signed for.

Shipping is calculated by weight. Particularly heavy orders may default to Parcel Force due to the weight of the package.

Tracking information will only be supplied at the request of the customer, not automatically.

If you have any questions about Carriage and Delivery before carrying out a purchase, please feel free to contact us via e-mail: galleongamesbexhill@gmail.com

Contact - Galleon Games - Checkout

Online:

MAKE CONTACT If you’d like to return your order, please contact us at galleongamesbexhill@gmail.com. Please allow up to three working days for us to get back to you. REFUND TERMS From the date of delivery, you have 14 days to return your item. If 14 days have passed, we cannot offer you a refund or exchange. To be eligible for a refund, your item must be unused and in original packaging (where applicable) and in saleable condition. Once your return is received and inspected you will receive an email to notify you that we have received the item(s) and the status of your refund. All refunds are returned to the source that the original payment was made for your purchase. Please be aware that refunds made to Debit/Credit cards are facilitated by your card issuer and can take 3-5 working days to show in your account. HOW TO RETURN All returns should be sent to:

Galleon Games,

30 St. Leonards Road,

Bexhill-on-Sea,

East Sussex

TN40 1HT You are responsible for paying for your own shipping costs for the return your item. Galleon Games are not liable for return shipping costs. It is strongly suggested that a tracked service is used when returning items. Galleon Games is not responsible for any loss or damage in transit. Any damages/losses that occur when returning an item are the responsibility of the sender to claim back from your chosen courier/postal service, not that of Galleon Games.

In-Store:

Goods purchased online may be returned in store in accordance to the terms set above.

Goods purchased in store may only be returned for a full refund if they are faulty.

Any goods that can be seen through the packaging before opening that are found to be faulty once opened can not be returned (ie; Miniatures).

Events:

Partial refunds will be issued for refund requests received before 48 hours prior to the date of the event. A £2 processing fee will be deducted from all refunded amounts.

No refunds will be issued for events within 48 hours of the event date. If the event is rescheduled, all purchases will be honoured for the rescheduled event date or may be refunded in full. If the event is cancelled, all purchases will be refunded in full.

After submitting your refund request in writing by email to galleongamesbexhill@gmail.com please allow up to five (5) business days to process your refund request.

Contact - Galleon Games - Checkout