Zarrafa Floor Lamp

🚚 Shipping Methods

Standard Free Shipping

Handling Time: 3 business days

Shipping Time: 15-20 business days post-order.

Details: Your order enters our production queue to be manufactured. Once manufactured, you will receive your tracking number.

Priority Processing + Free Shipping

Handling Time: 3 business days

Duration: 10-20 business days post-order.

Details: Your order enters our production queue and skips all standard orders. This will accelerate the production process dramatically. Once manufactured, you will receive your tracking number .

Order Cutoff Time: 5PM EST

⏳ Manufacturing Lead Times

Dedication to Craftsmanship: Our commitment to perfection means each product is crafted with utmost care and precision.

Understanding Delays: Some fixtures, especially intricate designs, may necessitate additional crafting time.

Tracking Information: If tracking seems delayed, rest assured, we are meticulously crafting your product.

✉️ Modifications and Cancellations

Immediate Action: Email help@residencesupply.com within 12 hours of purchase for modifications or cancellations.

Post-Processing Orders: For processed orders, please refer to our Return Policy for return and refund details.

📍 Incorrect Address

Ensure Accuracy: Double-check delivery details to prevent unnecessary delays.

Responsibility for Loss: We cannot be held responsible for lost or unclaimed parcels due to incorrect address details.

Package Recovery: For missing packages post-confirmation, please contact the carrier directly.

💸 Taxes and Duties

Local Levies: Taxes and duties, imposed by local authorities or the government, are beyond our control.

Your Accountability: Customers bear the responsibility for all applicable import duties, customs, and local taxes.

🛡️ Damage Protection

Benefits: Your product arrives safely or we will cover the cost and ship you a replacement. Additional foam padding is added to the box to ensure your product arrives safely. We will wrap your product packaging with multiple different methods enlarging the box size slightly, but offering much greater protection.

How To Add To Order: Damage Protection can be added in your cart by turning the slider on. For $9.95 you can cover all potential shipping issues caused by rough delivery.

Claim Process: In the event of loss or damage with shipping protection, contact us for a hassle-free claim process.

🌎 International Shipping

Global Delivery: We ship to 120+ international locations. For specific details or restrictions, please contact us .

Additional Charges: Note that international orders may incur additional fees due to local customs and duties.

❓ Frequently Asked Questions (FAQs)

Where is my order? Track your order using the tracking number provided in your shipment confirmation email or in your "My Orders" page after logging in.

Can I change my shipping address? Changes to shipping addresses can only be made within 12 hours of order placement by emailing help@residencesupply.com .

📞 Contact Us

For any further queries or assistance, feel free to email us or visit our Contact Page . Residence Supply is located.

•Residence Supply

Email: help@residencesupply.com

USA: +1 (786) 269-2675

•Toll-Free: +1 (888) 533-4875

•Address: 1582 NW 108th Ave, Miami, FL 33172

Contact - Residence Supply - Checkout

Return Policy:You have 14 days to return an unused item in its original packaging. Refunds go to your original payment method within 14 days or as store credit afterwards. Contact us at returns@residencesupply.com to start the process. Customers pay return shipping. We will reply back to you within our business hours 10AM to 6PM EST. Closed Saturday and Sundays and US Public Holidays.

Return Process:

•Log into your account and submit an online return request from your My Orders page.

•Alternatively, send an email to returns@residencesupply.com with the subject as "ORDER # - RETURN REASON".

•Please include images or video of the product or stated return reason.

•Once your email is received, we will respond back within 1 hour with a response for your return approval.

•Ship the items back to the given address.

•Once the product has arrived at our warehouse, your refund will reflect within 1-2 business days.

How Do I Get The Return Label:

•You will generate your own label or ship the product at your local post office to your designated return address given to you via email.

•If you product is covered by warranty or defect, we will send you a return label.

Return Label Cost:Clients are responsible for bearing the return label cost unless the product is covered under warranty or defect.

Damages and Issues:Inspect your order upon arrival. If there's damage or defects, contact us immediately. If you are past the 14-day return period, your damage will not be covered. We'll replace parts or the fixture after assessing photos/videos of the issue or issue a label to ship the items back.

Custom Production Items: Custom items are items which require additional assistance from our design team to order and cannot be ordered directly from our online store. Customization of these products requires technical drawings and additional production time, and therefore cannot be refunded. This includes, extended hanging length, color customizations, dimming add ons, and more. Items with any customizations are non-refundable.

Customer Remorse:Contact returns@residencesupply.com or use the self-return option located in your "My Orders" to start the return process. You will need to ship the items at your own cost to our return address. You may also be subject to restocking fees depending the product condition and packaging.

Non-received Items:Contact us if you haven't received your package within 60 business days for a full refund. We're not responsible for packages sent to incorrect addresses.

Exchanges:We don't offer exchanges. For damaged items, we send replacements. If you want a different item, return the one you have and buy the new one separately.

Open Box Items:These are final sale but still warrantied. If issues arise, contact our customer care team for damages and issues.

Refund Process:Once your return is approved, expect the refund in 3-10 business days. It may take your bank a few days to process this.

Restocking Fees: All merchandise returns not due to manufacturer defect are subject to a restocking fee of 50%. You may also be subject to fees if our return policy are not followed.

Standard Warranty:All fixtures come with a warranty for manufacture defects up to 30 days. Contact us with evidence for replacement. Extended warranties are available.

Extended Warranty:Extended warranty covers 12, 36, or 60 months periods for your product. We ship a free instant replacement to ensure your business/home has no downtime. Includes accident protection, manufacture protection, and component protection. Accident protection covers any damage that causes the product to be inoperable. Manufacturer protection resolves any manufacturer defects. Component protection ensures the body and standard components are fully warrantied should any damage happen (does not include light bulbs).

In the event of damage, contact our customer support team

•Residence Supply

Email: help@residencesupply.com

USA: +1 (786) 269-2675

•Toll-Free: +1 (888) 533-4875

•Address: 1582 NW 108th Ave, Miami, FL 33172

Contact - Residence Supply - Checkout