XTR Awning Mount Upright Sub-structure

You will receive an order confirmation email after your order is successfully placed.

Transit times vary based on location and item but are generally 3-5 days from the shipment date.

If you need the item delivered faster, or are outside of the above listed Free Shipping area, please contact us at info@livemoreoutside.com or call us at 971-345-4432 to coordinate shipping (additional charges apply).

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Customers are responsible for all return shipping charges unless they receive an incorrect (we shipped the wrong product) or defective item.To start a return, contact us at info@livemoreoutside.com .We’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@livemoreoutside.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@livemoreoutside.com.

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