xTool S1 40W Laser Module

Machines/ Accessory/ Materials

Delivery address

Shipping from

Logistics providers

Freight ($)

Estimated delivery time

Order Processing

United Kingdom

UK/China

DPD/YODEL

Free for orders over £99,

Otherwise £6.99

3-5 business days

1-3 business days

•Please note that for orders to the Isle of Man, Guernsey, and Jersey, the actual delivery times and shipping costs will be finalized at the checkout page.

•If you are shopping from Europe, please go to our European store .

•Delivery time and transportation time are for referencing only.

•If the payment is delayed, the processing time will be lengthened.

•Shipping costs will be automatically billed at check out based on your shipping address.

•The processing time of materials will be extended during the promotion period.

•Expedited service: If you need to get your order as soon as possible due to some accidental factors, you can email us (support.uk@xtool.com) to apply for expedited service. We will arrange shipment for you a few days in advance according to your situation. This service is free to you.

Tariff

VAT fees

United Kingdom

xTool will pay for all the tariffs. Our customers do not need to pay any tariff fees. If you are charged with tariff fees by custom, please contact us for help or reimbursement. (support.uk@xtool.com).

The displayed prices of products sold in xTool UK store are VAT inclusive.

Orders Tracking:

After your order is successfully placed, you will receive an Order Confirmation email to confirm your order details.Once your item ships, you will receive a Shipment Notification email, which includes your order number, the express information, and package tracking number, and you are also able to track the status of your order through the email.Things about order modification, refund processing, shipping updating, and so on will be notified to you in real-time by email as well.

Note:

•Please confirm your shipping address prior to completing your order. If you want to modify your shipping address, please email us ( support.uk@xtool.com ) within 24 hours of purchase, or we will ship to the address according to your order information.

•If there is any force majeure that causes our products damaged in transit, please contact us immediately at support.uk@xtool.com after you receive your package. And we hope to get your understanding and patience in this circumstance.

•Please note that the notification email will be sent to the email address you left in the contact information on the checkout page or the email address you used to register your account. If the email address you left is invalid or not in use, we will not be liable for any risk or loss caused by this.

•If you change your mind midway, please don't just reject the package. To cancel your order, please contact us to explain the situation ( support.uk@xtool.com ) and we will handle the return for you in accordance with our return/refund policy. We do not assume the risk of loss or damage to the package arising from the rejection.

•Please contact us at support.uk@xtool.com within 7 days of the delivery suggested by the official tracking system of logistics companies if you do not receive the order, or we shall bear no responsibility on this occasion.

•If there is any damage to the package and/or products inside, or if there is any item(s) missing, please contact us at support.uk@xtool.com within the day with pictures and/or videos.

We want you to have a positive experience every time you shop with us. Occasionally though, we know you may want to return items, and you have the right to cancel the purchase of most items within 14 days. You also have statutory rights where goods are not as described, not fit for purpose or not of satisfactory quality.

Please n ote that w e will issue a refund within a maximum of 14 days and confirm it with an automated email. In certain circumstances refund time frames may be longer. You can see the refund in your bank account or credit card statement after the refund is issued. In certain circumstances refund timeframes may be longer. For more information about our refund policies and how long it will take for you to receive your refund, please contact customer services as outlined o n this page .

1. Mistaken Returns

Please ensure you enclose the correct and complete item when making a return. The correct item must be returned to receive a refund.

If you have accidentally sent the wrong item to us, please contact c ustomer s ervice as soon as possible as we do not store mistakenly sent items. We cannot guarantee your item will be found and returned, and no compensation is provided for incorrect items sent to us.

2. D amaged, B roken, or D efective Items

We apologise if your item arrived damaged, broken, or defective. We will work with you to replace the items if available or provide a return for a full refund , if your items are damaged, broken, or defective upon arrival . I n the event that you choose to return the item for full refund, w e will also reimburse you return shipping fee for the least expensive type .

I n the unlikely event that an item arrives damaged , broken, or defective , you can reject your order within 30 days from the day on which you receive the goods purchased (or the last good, lot or piece if it relates to goods or multiple lots or pieces delivered separately) . If you need assistance with this issue , please contact us using the customer service .

3. Statutory Cancellation Right

Unless one of the exceptions listed below applies, you can cancel your order without giving any reason within 14 days from the day on which you receive the goods purchased (or the last good, lot or piece if it relates to goods or multiple lots or pieces delivered separately).

You must inform us of your decision to cancel your order by contacting us using the contact details set forth below. We will communicate an acknowledgment of receipt to you by email.

We will reimburse all payments received from you for the goods purchased and delivery charges for the least expensive type of delivery offered by us no later than 14 days from the day on which we received the above communication . We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the goods bac k .

P lease n ote that you must send back the goods by following the instructions indicated by us no later than 14 days from the day on which you communicate your cancellation. You will have to bear the direct cost of returning these goods. Returned items must be in original, saleable condition with original tags. You may be liable if the value of the goods returned diminishes due to the handling of the goods (except when it was necessary to establish the nature, characteristics and functioning of the goods).

4. Voluntary Returns Policy and Service Fee

As well as your statutory rights described above, you can return most products to us within 30 days of receipt of the products subject to the terms and conditions set forth herein .

F or any excessive handling by the consumer , a service fee will be deducted from the refund as follows:

Package Status

Product Category

Service fee*

Unopened

Machine

10%

Unopened

Accessory

15%

Opened, Unused

Machine

15%

Opened, Unused

Accessory

20%

Opened, Used

Machine

30%

Opened, Used

Accessory

20%

Note:

T his returns guarantee does not affect your statutory rights and therefore does not affect your right of cancellation as described above.

T his returns guarantee does not apply to m aterials and filters purchased separately . The percentage of the service fee will be calculated on the total price of the order, including tax and shipping costs.

The returned machine shall have not lasered more than 50 times.

We will issue a refund within a maximum of 14 days and confirm it with an automated email. You can see the refund in your bank account or credit card statement after the refund is issued. In certain circumstances, refund timeframes may be longer. For more information about our refund policies and how long it will take for you to receive your refund, please contact our customer services.

The same exclusions apply to this return guarantee as for the right of cancellation . The following products thus cannot be returned under the returns guarantee (unless defective):

Products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, or which are, after delivery, inseparably mixed with other items;

Sealed audio or video recordings or of sealed software if unsealed by you after delivery;

•Goods made to your specifications or clearly personalised, especially personalised We Handmade items;

•Goods which may deteriorate or expire rapidly;

•A service, if the supplier has fully performed it and you accepted when you placed your order that the supplier could start to deliver it and that you could not cancel it once delivery had started;

•Digital content (including apps, digital software, eBooks, MP3, etc.) which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that the supplier could start to deliver it and that you could not cancel it once delivery had started. Where an eBook has been partially read or in cases of abuse, refunds may be denied.

•Newspapers, journals or magazines with the exception of subscription contracts;

•Alcoholic beverages whose actual value is dependent on fluctuations in the market which the supplier cannot control .

5. Returns Costs & Methods

Each item must be returned in the same condition as you communicated to us. Items purchased must be returned by following the instructions indicated by us. In most cases, we’ll provide you with a pre-paid return label. Each label is linked to a specific return. To make sure that you receive a timely and correct refund, p lease include only the items listed on your return label in the corresponding box .

W here applicable, a return shipping fee plus tax (if any) will be deducted from your refund. For returns from within the UK, costs start at £3.99. International return costs start at £8.09. Please note that returns that contain multiple items, or large items, may cost more. We offer various returns methods which will differ depending on the items you’re returning. We’ll always display the most accurate return costs and methods available for your items.

We reserve the right to refuse returns or to charge you fees and expenses if the product isn't received in the condition you communicate d with us .

6. Other Statutory Rights

You have additional rights in relation to incorrect, damaged or defective goods. For more information about these statutory rights, please visit Adviceguide, a Citizens Advice website at http://www.adviceguide.org.uk/ . This link is provided to help our customers find out the rights they have when goods are not as described, not fit for purpose, or not of satisfactory quality.

7. Removal of P ersonal D ata

When returning a product for any reason, you must do so in the exact conditions you received it from us . In this respect you must entirely delete, remove and eliminate all personal data pertaining to you and/or any third party which may be possibly present in the same item, and must de-latch any account possibly latched to the same item. You will be fully responsible for any data breach that may occur if you fail to do so. You must remove from the returned product and from the box containing the returned product any item not pertaining to the returned product as originally received from us . We will not be responsible for any such items erroneously left by you within the returned product or within the box containing the returned product. You agree and accept that the returned product will become our property, and that we are therefore entitled to sell it to third parties at our full discretion.

8. Gift Cards

Gift Cards are non-returnable items. However, unused gift cards may be eligible for a refund by using c ustomer s ervice.

9. Contact Information

If you have any questions about this policy , including any requests to exercise your rights,

for order placed, please contact us by sending an email to vicky@info.xtool.com; and

•for order delivered, please contact us by sending an email to support@info.xtool.com.