XNote Standard Smart Notebook

Shipping Methods

We offer the following shipping options for orders within the United Kingdom:

Standard Delivery – 2 business days ( order before 2pm)

Next Business Day Delivery – Delivered the next working day ( order before 2pm)

Available shipping options will be displayed at checkout.

Shipping Region

All UK orders are fulfilled and shipped from our United Kingdom warehouse.

We currently ship across the United Kingdom.

Please note that we do not ship to P. O. Boxes, APO/ FPO/ DPO addresses.

Shipping Costs

Shipping costs are calculated automatically at checkout based on your selected shipping method.

Free standard shipping is available on orders over £ 49.

Order Processing

Orders are typically processed within 1 business day.

Orders placed before 2pm may qualify for Next Business Day Delivery.

During high- volume periods such as holidays, processing and delivery times may be slightly extended.

Order Tracking

Once your order is shipped, you will receive a tracking number via email.

You can track your shipment using the tracking link provided in your shipping confirmation email.

For any questions regarding your order, please contact our support team at support@ xnote. ai .

Our customer support team usually responds within one business day.

Delivery Issues

If you experience any issues with your delivery:

Check that the package is sealed and undamaged before accepting delivery.

Contact us at support@ xnote. ai with: Your order number Photos of the package and shipping label Description of the issue

If an item is missing, incorrect, or damaged, we will arrange a replacement or refund.

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30-Day No-Reason Return

Within 30 days from the date of receipt, you may request to return your XNote product package — including the smart pen, notebook, and all included accessories — and receive a full refund.

Return Condition Requirements

The returned items must be in their original condition and fully functional.All original packaging, accessories, and manuals must be included in the return shipment.

Package Integrity

The XNote Smart Writing Set (smart pen + notebook + charging cable) is considered a single integrated package and cannot be returned or refunded partially.Individual components of the set (for example, the pen or notebook) cannot be returned separately.

Notebook Return Conditions

Notebooks can only be returned if they are unused and unmarked — pages must be blank, clean, and free of writing, stains, or damage.Used or opened notebooks are not eligible for return or refund.

Damage or Missing Components

If a returned item is found to be damaged, missing parts, or severely damaged in packaging, XNote reserves the right to deduct a portion of the refund according to the condition of the returned product.

Data Processing

If your XNote device stores user data (e.g., handwriting data or Bluetooth connection records), please erase all personal data before returning.After receiving the returned device, XNote will perform a factory reset to clear all user data and restore it to its original state.

1.2 Refund Process

Please contact support@xnote.ai to submit your return request and include:

Your order number

The product serial number (SN), if available

After review, you will receive the return address and shipping instructions from our customer service team.

All returns must be sent to:

XNote UK Returns Department (3PL)Aylesford Storage Unit 252The Coachworks, Old Mill LaneAylesfordME20 7DT

After we receive and inspect the returned items, XNote will process your refund within 5–10 business days (depending on bank or payment processor speed).

1.3 Returnless Solution

If it is inconvenient for you to return the product — or if returning is not possible for other reasons approved by customer service — you may choose to keep the product.In such cases, XNote reserves the right to take necessary administrative steps, including but not limited to disabling device activation or unlinking it from your account, to complete the after-sales process.After these steps, a partial refund or alternative compensation will be arranged based on the situation.

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