XGIMI Halo+ and Multi-Angle Stand Bundle

We strive to process and ship your order within 2 business days. We select the most suitable carrier based on your provided shipping address to ensure efficient delivery. Please ensure you provide any necessary details such as buzz codes at the time of your order to facilitate smooth delivery. Please note that we are unable to deliver to PO Box addresses. We do not take responsibility for lost, misplaced, or incorrectly delivered shipment if the address information provided is incorrect/incomplete at the time of purchase.

Delivery Details:

•Standard Shipping: Does not include a signature service. If you require signature confirmation upon delivery, please contact customer service when placing your order to arrange this service.

•Worldwide Shipping: Supported for all orders.

After your order has been shipped, you will receive a tracking number. You can use this number to check the status of your delivery on the carrier’s website. Please be aware that if the item is returned to us due to incorrect address information, inability to deliver, or failure to collect the package, we will charge a fee for the return.

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier, but you haven’t received it, or your package is obviously damaged during shipping, you must contact us within 3 days to file a claim. We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 60 days to complete (depending on the shipping carrier used).

Shipping fees are non-refundable. If you refuse any shipments, you will be held responsible for the original shipping charges, plus the cost of returning the package to us.

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All products come with a 30-day return window. Customers must return the items within 30 days of receipt to be eligible for a refund. To ensure a smooth return process, please adhere to the following guidelines:

•Returned items must be no sign of use and free of any wear and tear.

•All products must be returned in their original packaging with all accessories included.

Any product not meeting these standards will not be eligible for a refund.

Please note that all return shipping costs are the responsibility of the customer. Upon receipt, items will undergo a thorough inspection to confirm their condition. If the returned product meets our standards, a refund will be issued within 10 business days , subject to a 15% restocking fee .

In cases where items are lost or damaged during the return shipping, refunds will not be issued. Ensure that items are well-packaged to prevent damage or loss during transit.

Additional Considerations:

•Electric Bicycles: Must be returned unused with the odometer reading zero. Detailed photos and videos must be provided prior to the return to verify the condition.

Earbuds and Fitness Equipment : Must be returned unopened.

If you need to cancel an order, please review the following refund policy:

Orders not yet processedIf your order has not entered processing or shipping, we’re happy to provide a full refund.

Orders already in processing / pending shipmentIf the order has already been processed or is pending shipment, a 3.5% credit card processing fee will be deducted from the total refund. This fee is charged by the payment processor and is non-refundable.

Refunds will be issued to the original payment method once the cancellation is confirmed.

If you have any questions or need assistance, please feel free to contact our customer support team at any time—we’re happy to help.

Warranty Policy

All products are covered by a 1-year warranty. If you experience a failure due to non-user-induced damage, please contact us with a detailed description for a resolution.

Not Covered Under Warranty:

•Unauthorized repair or disassembling.

•Product damage caused by misuse, including but not limited to: Abuse, negligence, accidents, liquid or food spills, falls, using/storing product in extreme temperatures, burning of the printed circuit board, or other product defects caused by human actions.

•Product failures caused by any software programs, whether provided with the product or installed subsequently .

•Products or parts with an altered identification label or from which the identification label has been removed.

•Products with expired warranties.

•Products without sufficient proof of purchase.

Wear and tear parts on electric bicycles , projector stands and certain cleaning equipment, such as brakes, tires, pedals, and robotic vacuum brushes, etc . are also excluded from warranty coverage.

•*E-bike Parts damage (including but not limited to frame, forks, handlebar, seat post, saddle, brakes, lights, crank-set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD, kickstand, reflectors, and hardware) after 7 days of receiving will be charged to the customer.

•Damage caused by reliability or compatibility issues when using unauthorized third-party parts.

•Product damage due to fire, floods, lightning, or other forms of Force Majeure.

•Lost or stolen products.

Warranty Conditions:

•Products that are not eligible for return but are within the warranty period will be subject to repair, parts replacement, or total replacement. No refunds will be provided under the warranty.

•If products need to be sent back to our warehouse for repair or inspection, the customer is responsible for the shipping costs to our warehouse. We will cover the shipping costs from our warehouse back to the customer after service is completed, provided the issue is confirmed to be a manufacturing defect.

•If the returned product is found to have no defect or the defect is determined to be caused by user error or physical damage, the customer will be responsible for covering both the inbound and outbound shipping costs.

Final Sale PolicyItems marked or communicated as Final Sale are not eligible for return, exchange, or refund. Please review your purchase carefully before completing your order.

For further inquiries or clarification, please contact our customer support team .

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