Xbox One X Console

Effective Date: August 4, 2025

At RetroFam, our goal is to make shipping simple, affordable, and reliable for all our customers in the United States, Canada, and select international destinations.

Where We Ship

•United States (all states)

•Canada (all provinces and territories)

•Select international destinations (availability shown at checkout)

Order Processing

•Orders are processed within 1–2 business days (Monday–Friday)

•Orders placed before 7 AM EST are processed the same business day

•No processing on weekends or public holidays

U.S. Shipping

Free Economy Shipping: 5–8 business days on orders $30+ USD

Economy Shipping: $9.97 USD for orders under $30

Standard Shipping: $15.97 USD (3–4 business days)

Canada Shipping

We ship directly from our Canadian fulfillment center in Calgary, AB, providing faster delivery times and lower shipping costs.

Economy Shipping (Ground): Typically $8.00 – $35.00 CAD depending on province and package size

•Example: Small parcel (2 lbs) ~ $12–15 CAD in most provinces

•Larger boxes (30 lbs): ~ $20–35 CAD depending on distance

Free Shipping: Orders $200+ CAD qualify for free ground shipping

Standard/Express: Expedited options available at checkout

Canadian Orders & Returns Address:Retro Fam C/O APC1575 South Gateway RdUnit EMississauga, ON L4W5J1 CA

International Shipping (Outside U.S. & Canada)

Free Standard International Shipping: Orders $300+ USD (6–12 business days)

Flat Rate: $34.97 USD for orders under $300

Duties & Taxes: Responsibility of the customer

Delivery Estimates

U.S.: 5–8 business days (Economy), 3–4 business days (Standard)

Canada: 3–7 business days (Economy), 2–3 business days (Expedited)

International: 6–12 business days depending on destination

Carriers

We ship with USPS, UPS, FedEx, DHL, Canpar, and Canada Post depending on destination and best available rates. Tracking details are provided once your order ships (please allow 1–2 business days for updates).

Lost or Damaged Orders

Damaged Orders: Report within 48 hours of delivery

Lost Orders: Contact us if your package has not arrived within the estimated timeframe

Signature Confirmation

Signature confirmation may be required for:

•Orders over $250 USD

•Shipments to apartment or multi-unit addresses

Sustainable Packaging

We use recyclable and eco-friendly packaging materials whenever possible.

Need Help?

📧 Email: help@retrofam.com 📞 Phone: +1 484-486-7326

📍 U.S. Address:102 S Richmond StFleetwood, PA 19522United States

📍 Canada Address:1575 South Gateway RdUnit EMississauga, ON L4W5J1 CA

Contact - RetroFam - Checkout

Effective Date: August 4, 2025

At RetroFam, we want every gamer to enjoy their order without stress. If something isn’t right, our Return & Refund Policy is designed to keep the process fair and straightforward.

Quick Overview

Return Period: 30 days from delivery

Refund Processing: 5–7 business days after inspection

Return Shipping: Paid by the customer unless the item is defective, damaged, or incorrect

Cancellations: Orders cannot be canceled after processing. Contact us immediately if your order hasn’t shipped yet

How Returns Work

Eligibility

•Items must be in unused, original condition with all packaging, manuals, and accessories included

•A valid receipt or order confirmation is required

•Returns must be initiated within 30 days of delivery

•Certain items are non-returnable: gift cards, clearance/final sale items, personalized items, or items missing parts/packaging

Return Instructions

•Email help@retrofam.com with your order number, reason for return, and photos if needed

•Our team will provide return authorization and instructions

•Package the item securely and ship to the correct address:

U.S. Customers:RetroFam, 102 S Richmond St., Fleetwood, PA 19522, US

Canadian Customers:RetroFam, Unit 145, 11500 Stonehill Drive NE, Calgary, AB, T3N 2M7, Canada

⚠️ Returns sent to the wrong address may be delayed or rejected.

Refunds

•Once your return is received and inspected, we’ll notify you of approval or denial

•Approved refunds are issued back to your original payment method within 5–7 business days

•Original shipping fees are non-refundable unless the return is due to our mistake (defective, damaged, or incorrect item)

•You’ll receive a confirmation email once your refund is processed

Exchanges

•If you received the wrong or defective item, we’ll cover return shipping and send a replacement at no cost

•If you want a different product, return your order for a refund and place a new order

Restocking Fee

Returns made due to a change of mind may be subject to a 10% restocking fee.

Special Cases

Defective/Damaged on Arrival: Contact us within 3 days of delivery for a free return or replacement

Incorrect Items: We’ll cover shipping and send you the correct product promptly

Lost Packages: Contact us if your order hasn’t arrived within the estimated delivery window, and we’ll investigate with the carrier

International Returns

Canada: Handled domestically via our Calgary warehouse

Other Countries: Customers must ship returns to our U.S. warehouse; prepaid return labels are not available

•Duties and taxes are non-refundable

Holiday Returns

Orders delivered between Nov 1 – Dec 31 may be returned through Jan 5 of the following year under standard return conditions.

Warranty

•All refurbished consoles, accessories, and hardware are covered by a 1-year limited warranty from delivery date

•If an issue occurs, email help@retrofam.com with details

•We’ll repair or replace the item as per warranty terms

•Warranty does not cover misuse, modification, or accidental damage

Need Help?

📧 Email: help@retrofam.com 📞 Phone: +1 484-486-7326

📍 U.S. Address:102 S Richmond St, Fleetwood, PA 19522

📍 Canada Address:1575 South Gateway Rd, Unit E, Mississauga, ON L4W5J1 CA

Contact - RetroFam - Checkout