Xbox One S

Delivery Timings

We send all of our orders out within 2 working days. So usually, deliveries will only take up to 4 working days. For certain locations, there are slower courier routes, and this can be extended to six working days. These locations include; Aberdeen (only AB 31-35 and 41-54 affected), Northern Highlands, Eire (ROI), Argyll, Guernsey, Northern Highlands, Isle of Man, Arran, Orkney Shetland, Dundee (only PH 15-18 affected), Isles of Scilly and Northern Ireland.

Our cut off time is 12 noon for same day dispatch. Any purchases that miss that cut off, will be packed and shipped on the next business day. Orders after 12 noon Friday but before 12 noon on Monday, will be packed and sent for delivery on Tuesday. Our warehouse is closed over the weekend, so no orders are processed on Saturdays or Sundays. This also applies to bank holidays and national holidays, but information will always be made available at the time of ordering.

Deliveries may be affected by adverse weather conditions, or other situations within the couriers network but this is always made available through tracking.

Missed Deliveries

If you are not home at the time of delivery, our courier will leave you a calling card, or you can use your tracking number to rearrange your delivery for a time that suits you. You can find all of this information on your dispatch confirmation.

In the event that an item is returned to us, we will contact you to sort out a new delivery time.

Delivery Disputes

Please check and verify your delivery as soon as you can after delivery. If your item arrives damaged, incomplete or with missing pieces, please take photos and let us know immediately via our contact form and we will work with you to find a solution.

It is highly unlikely for a delivery to go missing, but if your item has not arrived or you are concerned about missing pieces, you will need to let us know within 14-days of confirmed delivery. We will always ask for evidence in this circumstance.

If we suspect that your claim is fraudulent, we reserve the right to withhold any refunds and impose a ban on your purchasing account. If this does happen, and you wish to appeal, please let us know via the contact form.

BFPO and PO Boxes

We do deliver to both BFPO and PO Boxes. With BFPO orders, these are still sent via the same courier service but will likely take 2 days to arrive. Please do not forget to include your BFPO and code number into the postcode section.

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We have a generous returns policy of 21 days. If you change your mind within this time frame for whatever reason, we are happy to exchange or refund your purchase as long as it is unopened and still in its original packaging. For us, that means that it still needs to be in the unopened delivery box.

If you wish to cancel your purchase after opening however, this policy is just 14 days, but we are able to accept items back that have been opened as long as you inform us of your intent to cancel within these first 14 days, and only if the item is returned in its original condition, will you be entitled to a full refund.

Return postage in the above instances is the responsibility of the buyer.

To cancel or return, please follow the instructions included with your delivery and warranty information.

PLEASE NOTE: All phones that are being returned must be returned completely reset and not attached to any account, iCloud or Find My iPhone. If items are returned in lost mode, or blacklisted, we reserve the right to refuse.

When we receive the device(s) back, these will be subject to our usual testing and inspection to ensure that they are in their original conditions. We will then refund you via the same method in which you paid.

In some cases, we may take a partial refund from the outstanding amount to cover the cost of any damages incurred by the buyer.

General Cancellation Rules

We cannot accept a cancellation or provide a refund if:

You do not have a valid proof of purchase

The warranty seals within the product are tampered with or missing in any way

The device i.e. an iPhone is iCloud locked, in lost mode, or blacklisted.

Refunds may take up to ten working days to reach your account.

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