Xbox One console

Effective Date: September 18, 2025

At Retro vGames, we aim to deliver your retro gaming treasures quickly, securely, and affordably. Please review the following details before placing your order.

Processing Times

•Orders are processed within 1–2 business days (Monday–Friday)

•Orders placed after 7 AM EST or on weekends/holidays are processed the next business day

Shipping Destinations

We currently ship to:

United States (from our Pennsylvania warehouse)

Canada (from our Calgary facility with local courier partners)

International destinations worldwide (rates vary by region)

Shipping Rates

United States

Free Economy Shipping: Orders $30+ USD (5–8 business days)

Economy Shipping: $9.97 USD for orders under $30

Standard Shipping: $15.97 USD (3–4 business days)

Canada (via Calgary, AB warehouse)

Canadian orders are shipped domestically using our 3PL partner’s network (primarily Canpar, FedEx, and Canada Post for select regions). Rates are calculated at checkout based on weight, box size, and destination.

Typical examples:

•Small Mailer (2 lbs, 12x8x2): ~ $8–12 CAD

•Medium Box (8–12 lbs, 10x10x10 or 12x12x12): ~ $10–20 CAD

•Large Box (30 lbs, 16x16x16): ~ $15–31 CAD depending on province

•Distant provinces (NS, NL): Higher rates (~ $22–53 CAD)

✔ No customs delays — shipments are local and prepaid✔ Tracking included with all shipments

International (Outside U.S. & Canada)

Free Standard International Shipping: Orders $300+ USD (6–12 business days)

Flat Rate: $34.97 USD for orders under $300

Carriers: DHL (preferred), USPS, FedEx, or UPS

Duties & Taxes: Responsibility of the customer

Estimated Delivery Times

United States: 5–8 business days (economy), 3–4 business days (standard)

Canada: 6–10 business days (economy), 2–3 business days (standard)

International: 6–12 business days depending on destination

Tracking Your Order

Once your order is shipped, you’ll receive a tracking email. Please allow up to 24 hours for tracking to update.

Shipping Addresses

U.S. Warehouse:Retro vGames111 West Elm StreetFleetwood, PA 19522United States

Canada Warehouse:Retro vGames C/O APC1575 South Gateway RdUnit EMississauga, ON L4W5J1 CA

Contact & Support

If you have any questions about shipping, please contact us:

📧 Email: help@retrovgames.com 📞 Phone: +1 484-486-7326

Contact - Retro vGames - Checkout

Refund, Return & 1-Year Warranty Policy

Effective Date: September 18, 2025

At Retro vGames , customer satisfaction is important to us. All new and pre-owned products sold by Retro vGames are backed by our 1-Year Warranty .

Because many issues can be resolved quickly through troubleshooting, repair, replacement, or store credit, we strongly encourage customers to contact our support team before requesting a refund.

Quick Facts

Warranty Coverage: 1 year from delivery of your final package

Refund/Return Request Window: 30 days from delivery

Preferred Resolution: Replacement, repair, or store credit

Defective/Damaged Refund Fee: 10% restocking fee

Change-of-Mind Refund Fee: 20% restocking fee

Return Shipping (Change of Mind): Paid by customer

Return Shipping (Defective/Damaged/Wrong Item): Paid by Retro vGames

Approval Required: Returns sent without authorization may be refused

Return & Exchange Policy

Return Eligibility

The request must be made within 30 days of delivery

The item must be returned in the same condition received

All original parts, accessories, manuals, inserts, cables, controllers, packaging, and bundle components must be included

A valid order number, receipt, or proof of purchase is required

The return must be approved by Retro vGames before shipment

After 30 days, products remain covered under the 1-Year Warranty for repair or replacement only. Refunds are not available after 30 days.

Preferred Resolution Options

At Retro vGames, we prioritize resolving issues through:

Troubleshooting assistance

Repair service

Replacement product

Store credit

Refund (when approved under this policy)

In many cases, replacement or store credit provides the fastest resolution and helps customers avoid refund-related fees.

Defective, Damaged, or Incorrect Items

If your item arrives defective, damaged, or incorrect, please contact us within 30 days of delivery .

Please email: help@retrovgames.com

Include:

Your order number

Description of the issue

Photos and/or videos showing the problem

Photos of packaging if the item arrived damaged

Once approved, Retro vGames may offer troubleshooting, repair, replacement, store credit, or refund.

Refunds for Defective or Damaged Items

If a customer chooses a refund instead of replacement, repair, or store credit , approved refunds for defective, damaged, or incorrect items are subject to a 10% restocking fee .

Retro vGames will provide prepaid return shipping for approved defective, damaged, or incorrect item returns within the United States or Canada.

International customers are responsible for return shipping costs unless otherwise stated.

Change-of-Mind Returns

Change-of-mind returns may be accepted within 30 days of delivery .

Examples include:

Ordered by mistake

No longer wanted

Found another item

Changed preference after delivery

For approved change-of-mind returns:

Customer is responsible for return shipping

Item must be returned complete and in original condition

A 20% restocking fee applies to refunds

Store credit or exchange may be offered instead of refund

Returns may be denied if items are missing parts, damaged after delivery, altered, or returned incomplete.

How to Start a Return

Email help@retrovgames.com

Include:

Order number

Reason for return

Photos/videos if applicable

Wait for return authorization and instructions

Ship the item using a trackable shipping method

Keep your tracking number until the return is processed

Important

Do not return products without authorization.

Our shipping address may differ from the authorized return address. Always use the address provided by our support team.

Return Shipping

Defective, Damaged, or Incorrect Items

Retro vGames will cover approved return shipping costs for:

Defective items

Damaged items

Incorrect items shipped by us

A prepaid return label may be provided for U.S. and Canadian customers.

Change-of-Mind Returns

Customers are responsible for all return shipping costs for change-of-mind returns.

We strongly recommend using a trackable shipping method. Retro vGames is not responsible for lost returns sent without tracking.

Refund Policy

Refunds are issued only after the returned item has been received and inspected.

Refund Processing Time

Approved refunds are processed within 5–7 business days after inspection. Financial institutions may require additional processing time.

Non-Refundable Charges

The following are non-refundable:

Expedited shipping fees

Warranty add-ons

Original shipping charges where applicable

Restocking fees

Gift cards

Items Not Eligible for Return

The following items are not eligible for refund or return:

Gift cards

Items outside the 30-day return window

Items damaged due to misuse, abuse, or unauthorized modification

Products missing parts, accessories, manuals, or packaging

Incomplete bundle returns

Products returned without authorization

1-Year Warranty

All products sold by Retro vGames include a 1-Year Warranty beginning on the delivery date.

Warranty Coverage Includes

Functional defects

Workmanship issues

Hardware failure not caused by misuse

Warranty Does Not Cover

Accidental damage

Physical abuse

Liquid damage

Unauthorized repairs or modifications

Damage caused by improper use

Warranty Resolution Options

Approved warranty claims may qualify for:

Troubleshooting support

Repair

Replacement

Store credit

Refunds are not available after the initial 30-day return period.

Chargebacks & Payment Disputes

We encourage customers to contact us before filing a chargeback or payment dispute.

Opening a chargeback before following our return/warranty process may delay or affect claim resolution.

Return Addresses

Only use the address provided in your return authorization email.

U.S. Returns (if directed by support)

Retro vGames 111 West Elm Street Fleetwood, PA 19522 United States

Canadian Returns (if directed by support)

Retro vGames Unit 145, 11500 Stonehill Drive NE Calgary, AB T3N 2M7Canada

Contact & Support

For returns, warranty claims, exchanges, or store credit requests: Email: help@retrovgames.com Phone: +1 4238738768

Contact - Retro vGames - Checkout