Xbox One Console

It is important that this address and any contact information is accurate.

Please note: For orders exceeding a certain amount, we may require proof of identity (ID) before your parcel can be dispatched.We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence).We will aim to deliver your goods within 30 days from the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.We are unable to investigate missing or delayed parcels until 14 working days after the dispatch date. Once this has passed we will arrange an investigation with the courier. This can take time and your full cooperation with this investigation would be appreciated. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.The state of a parcel being delivered encompasses various confirmations, which may include one or any of the following: obtaining a signature, delivering to a neighbour or secure location, or receiving a GPS location, picture, and/or signature from the delivery courier.

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Cash@Maxx Refund & Returns Policy

We want you to be completely satisfied with your purchase. Cash@Maxx strictly adheres to the guidelines set out by UK Trading Standards, the Consumer Contracts Regulations 2013, and the Consumer Rights Act 2015 [1, 2].

Nothing in this policy affects your statutory rights [1].

This policy applies to both new and pre-owned goods sold by Cash@Maxx unless otherwise stated.

1. Change of Mind Returns (Online Purchases Only)

For items purchased online, you have a statutory right to change your mind and request a return within 14 days of receiving your item [1].

As a goodwill gesture, Cash@Maxx extends this period and will accept eligible change of mind returns for up to 30 days from the date of receipt, subject to the conditions set out in this policy.

Once you have notified us of your wish to cancel, you have a further 14 days to return the goods to us [1].

Condition

To be eligible for a change of mind return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Exclusions

Due to hygiene reasons, opened or unsealed in-ear headphones cannot be returned unless defective.

Bullion, commemorative coins/bars, personalised/custom items, and perishable goods are completely excluded from change of mind returns [1].

Sale Items

Sale items purchased online can be returned within the Cash@Maxx 30-day goodwill return period, subject to the conditions set out in this policy.

(Note: Sale items purchased physically in-store are non-refundable for change of mind).

After 30 Days

No returns or refunds will be accepted for a change of mind after 30 days.

2. High-End & High-Value Items (Courier Collection Policy)

To ensure the safe transit of luxury, high-value, or delicate goods, Cash@Maxx reserves the right to arrange a specialised, secure courier collection service to retrieve the item from your address.

Refusal of Collection

If we offer a secure collection service for a high-value return and you decline this service, the direct cost and full legal liability for the return transit shifts entirely to you (the customer) [1].

Customer Responsibility

If you decline our collection, the goods remain your responsibility until they are safely delivered to and signed for at our warehouse.

You must arrange your own fully tracked and insured courier service covered up to the full retail value of the goods.

Cash@Maxx will not issue refunds for items lost, stolen, or damaged in transit via third-party couriers [1].

Failed Collections

If a pre-agreed collection attempt fails because you are not present or refuse the driver, a failed courier charge may be deducted from your final refund amount, provided this fee structure was communicated to you prior to purchase [1].

3. Faulty Items (Within 30 Days)

If your item is faulty, unfit for purpose, or not as described, you have a statutory Short-Term Right to Reject it for a full refund within 30 days of receipt [2].

All returns are subject to testing to corroborate the stated fault.

For intricate, complex technical items, a reasonable testing period may be required by our technicians to verify the fault before a refund is authorised.

If a fault is confirmed within the first 30 days of receipt, you will qualify for a full refund under your statutory Short-Term Right to Reject [2]. Alternatively, at your request, we may offer a repair or replacement where appropriate.

If your item is confirmed to be faulty, Cash@Maxx will fully cover or reimburse all reasonable return transit costs.

4. Cash@Maxx 6-Month Warranty & Faulty Items (After 30 Days)

All items sold by Cash@Maxx come with a 6-month commercial warranty/guarantee, which strictly aligns with your rights under the Consumer Rights Act 2015 [2].

If a product develops a manufacturing fault after 30 days but within this 6-month warranty period, you are entitled to a resolution in the following order:

A Professional Repair

A professional repair carried out within a reasonable period (typically completed within 21 days) [2].

An Identical Replacement Item

An identical replacement item [2].

A Similar Replacement Item

A similar replacement item of equal specification [2].

Full Refund

If a repair or replacement is not possible or turns out to be unsuccessful, a full refund of the original purchase price will be issued, with no deductions made for usage within the first 6 months [2].

Warranty Limitations

Please note: Our 6-month warranty strictly covers internal mechanical, electrical, and manufacturing defects.

It does not cover:

•Accidental damage

•Liquid ingress

•Software corruption

•User modification

•General wear and tear

All warranty claims require a technical assessment by our team to verify the fault.

5. How to Start a Return

To initiate an online return, please keep your receipt safe and contact us at:

stores@cashatmaxx.com

Proof of purchase is strictly required for all returns.

Items sent back without prior notification may face severe processing delays. Please contact us first so we can provide the correct tracking references and ensure your return is safely routed.

Once received and inspected, approved refunds will be automatically processed back to your original payment method.

Legal References

[1] Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

https://www.legislation.gov.uk/uksi/2013/3134/contents

These regulations provide consumers with rights relating to distance and online purchases, including cancellation rights and cooling-off periods.

[2] Consumer Rights Act 2015

https://www.legislation.gov.uk/ukpga/2015/15/contents

This legislation sets out consumers' rights regarding goods, services, and digital content, including remedies for faulty, misdescribed, or unfit-for-purpose products.

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