Wright Sofa

At Lillian August, our goal is to deliver your order in excellent condition and in a timely manner. To do so, we have determined the best shipping methods based on the products you have selected. For large items such as sofas, beds and tables, we offer white glove delivery within most areas. For small packages, which include most of our non furniture items, we ship via UPS ground service. Please review the following shipping information and feel free to contact us if you have further questions or special requests.

Domestic and International Shipping

•We currently only ship to addresses within the continental United States.

•For shipments to Alaska and Hawaii please contact us for a shipping quote.

•We currently do not ship to U.S. territories such as Puerto Rico and Guam.

•We currently do not ship to international address. We can deliver goods to a freight forwarder and international customers are responsible for arranging delivery from the forwarder to their final destination. Please contact us to coordinate.

•APO addresses - since export and freight restrictions prevent some items from being shipped to military addresses please contact us to place an order being shipped to a military address.

Shipping Charges

•Small packages (up to 10lb): $10 within the continental United States; $45 to Alaska and Hawaii

•Commercial Delivery (Must have loading dock) - Prices can be calculated based on your order. Please contact us to receive a quote. Commercial delivery is drop off only and does not offer installation or set up.

•White Glove Delivery: $499 within the continental United States. Subject to change based on availability of truckers.

Delivery Options

Small Packages. We currently only offer standard US ground shipping on small packages. For expedited services, please contact us for a quote.

Commercial Delivery. We offer commercial delivery for clients working on large projects that need to receive items at a storage or moving facility. Commercial delivery prices are quoted out on a case by case basis and is typically 20% the cost of the order. This does not include white glove services.

White Glove Delivery. We offer white glove delivery to most zip codes through our partnerships with various freight companies. We will contact you when your order has shipped and someone from the freight company will be in touch to schedule delivery. Someone must be present to accept delivery. Additional charges will apply if the driver has to return due to a missed appointment. Driver will: (i) bring the item(s) to room of choice (ii) unpack and do minor assembly and (iii) remove packaging. Driver will NOT: (i) move your furniture or other items or (ii) discard your furniture or other item. Customer is responsible for: (i) making sure area is clear and (ii) making sure there is a clear path. At Lillian August, We use White Glove services to ensure our products are transported, delivered, and assembled with the best level of care. If White Glove service is refused at the time of delivery, the customer waives their right to file any damage or defect claim against Lillian August.

Delivery Times

•In stock small package (UPS ground) usually arrive in 7-10 business days.

•In stock freight items usually arrive in 4-6 weeks.

•Custom or special order items usually arrive in 12-14 weeks.

•Items ordered together may not arrive in the same box.

•In the event of a delay, we will notify you by phone or email.

Shipping Address and Additional ChargesIn the event that you fail to provide a correct shipping address, we reserve the right to impose additional charges associated with correcting and reshipping the order. By placing an order, you agree to pay any such additional charges that may arise due to inaccurate or incomplete shipping information provided by you.

Delivery Acceptance Instructions

All of our shipments are fully insured as long as the acceptance guidelines are followed

Freight Shipments

•When your order is delivered, fully inspect the item on every side including the back and bottom for damage before signing the delivery receipt.

•If there is major damage, refuse delivery and contact us for a replacement.

•If there is minor damage that you think can be replaced with parts, note the damage on the delivery receipt and contact us for replacement parts.

•All damages and shortages must be documented on the delivery receipt.

Small Packages - UPS

•If there is noticeable damage, notify the driver before accepting delivery.

•If the package was left without collecting a signature, inspect the package right away and contact us immediately to report any damages or missing parts.

•Damages and shortages must be reported to Lillian August within 24 hours of receiving your order.

FAILURE TO FOLLOW THESE STEPS ABSOLVES LILLIAN AUGUST AND THE CARRIER OF SHIPMENT RESPONSIBILITY.

Customer Responsibility to Accept Delivery and Additional Charges

In the event that you are unable to accept delivery within five (5) days of the scheduled delivery date, you acknowledge and agree that you may be responsible for any daily storage or redelivery fees assessed by the designated shipping carrier. It is your responsibility to ensure timely acceptance of the delivery to avoid incurring additional storage charges and redelivery fees. Please be attentive to attempts to reach you by phone from the shipper or Lillian August to avoid delays in delivery and acceptance, and ensure that we have correct contact information for delivery.

Contact - Lillian August - Checkout

At Lillian August, we take great pride in the quality of the products we offer and want you to be completely satisfied with your purchase. In the unlikely event that you receive a damaged, defective or incorrect item or are missing parts, please contact us within 24 hours of receipt so that we can send out a replacement item, replacement parts or arrange for a technician to come out and service the item. Customers are responsible for fully inspecting the product once it is delivered and noting any issues on the delivery receipt. If there is an issue that is not noted on the delivery receipt and signed by the customer, Lillian August reserves the right to deny the claim as the delivery paperwork was signed without notation of any issues. If you wish to return an item please review our return policy and follow the procedures for requesting a return.

Return Policy

•No returns accepted on custom/special ordered items.

•No cancellations or changes to custom/special order items once an order has been placed with vendor.

•Returns of in-stock rugs accepted within 3 days of receipt.

•All returns and cancellations are subject to a restocking fee of 35%.

•No refunds or exchanges for accurate items, properly delivered.

•We will always do our best to expedite orders, but we are not responsible for manufacturer’s delays.

Procedure For Requesting a Return

•Contact us within 24 hours of receiving your order to request an RMA (return merchandise authorization) number, for a qualified reason of return. Returns will not be accepted without an RMA number.

•Lillian August will arrange for pickup of merchandise.

•Customer is responsible for return shipping charges. Original shipping charges are non-refundable.

•Once item is received back in warehouse Lillian August will issue a refund minus original shipping fees, return shipping fees and applicable restocking fees.

If you have any questions about our return policy, please contact us .

Contact - Lillian August - Checkout