WOLF Vault Glass Lid Ivory

At Clarindon Jewellers, we are committed to delivering your purchase safely, securely and as quickly as possible. All orders are carefully prepared, fully insured during transit and shipped using trusted delivery partners.

UK Delivery

Free UK Delivery

We offer Free UK Delivery on all orders.

All UK deliveries are fully tracked, insured and require a signature upon delivery.

For items marked as In Stock, orders placed before 4:00pm Monday to Friday will typically be dispatched the same working day.

Most UK deliveries are completed on a next working day service, however delivery times are estimates and cannot be guaranteed unless a guaranteed delivery service has been selected at checkout.

Premium Delivery Options

Additional delivery services may be available during checkout, including:

Guaranteed next-day delivery services

Morning delivery services

Saturday delivery services

Available options and charges will be displayed during checkout.

Luxury Watch & Jewellery Deliveries

For security reasons, high-value orders may be subject to additional verification checks before dispatch.

We reserve the right to:

Contact customers to verify order details

Request proof of identity

Deliver only to the registered billing address

Delay dispatch until security checks have been completed

These measures help protect both our customers and our business from fraudulent activity.

Delivery Times

Delivery estimates displayed on our website are provided for guidance only.

Whilst we make every effort to meet estimated delivery times, delays can occasionally occur due to:

Manufacturer availability

Supplier lead times

Customs procedures

Courier delays

Adverse weather conditions

Events outside our reasonable control

Should any delay occur, our team will keep you informed throughout the process.

Special Order & Supplier-Sourced Items

Many luxury watches and jewellery items are sourced directly from manufacturers or authorised distributors following an order being placed.

Where an item is not immediately available from stock, delivery times may vary depending on supplier availability.

If an extended lead time applies, we will contact you as soon as possible with an updated estimated delivery date.

International Delivery

Clarindon Jewellers proudly serves customers worldwide.

We offer fully tracked, insured and signature-required international delivery services.

International shipping costs are automatically calculated during checkout based on destination and order value.

Delivery times vary depending on country and courier service selected.

Customs Duties & Import Charges

International orders shipped outside the United Kingdom may be subject to:

Import duties

Customs charges

Local taxes

Clearance fees

Unless otherwise stated, international orders are shipped on a Delivery Duty Unpaid (DDU) basis.

Any duties, taxes or fees imposed by the destination country are the responsibility of the customer.

We recommend contacting your local customs authority for further information before placing an order.

Brand Shipping Restrictions

Certain watch brands may have manufacturer-imposed territorial restrictions which prevent us from shipping outside specific regions.

Where restrictions apply, these will be clearly communicated prior to dispatch. If an order cannot be fulfilled due to manufacturer restrictions, a full refund will be issued.

If you are ordering from outside the United Kingdom and are unsure whether a particular brand can be shipped to your location, please contact our team before placing your order.

Click & Collect

Selected products may be available for collection by prior arrangement.

Customers choosing collection may be required to provide:

Order confirmation

Photographic identification

Proof of address

We will contact you once your order is ready for collection.

Please do not travel to collect your order until you have received confirmation from our team.

Finance Orders

Orders purchased using finance can only be dispatched once the finance agreement has been fully approved and verified.

For security purposes, finance orders will generally be delivered only to the address registered with the finance provider.

Your finance agreement will not become active until the order has been dispatched or collected.

Lost, Damaged Or Delayed Deliveries

All shipments are insured whilst in transit.

If your order arrives damaged, appears to be missing items or has not arrived within the expected delivery timeframe, please contact us as soon as possible at:

sales@clarindon.co.uk

We will work directly with the courier to investigate and resolve the matter promptly.

Bank Holidays & Seasonal Periods

Delivery services may be affected during:

UK Bank Holidays

Christmas and New Year

Public holidays in destination countries

Severe weather events

During peak periods, additional time may be required for processing and delivery.

We recommend ordering early if you require delivery for a specific date.

Contact Us

If you have any questions regarding delivery, shipping times or special requests, please contact:

Clarindon JewellersEmail: sales@clarindon.co.uk Website: www.clarindon.co.uk

Company Information

The Luxury Group (Holdings) LtdHeronbrook HouseShields LaneRostonDerbyshireDE6 2EFUnited Kingdom

Contact - Clarindon Jewellers - Checkout

Last Updated: 18 June 2026

At Clarindon Jewellers, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy, we offer a straightforward returns process in accordance with your consumer rights and the terms outlined below.

Returns

You have the right to return eligible items within 14 days of receiving your order.

To be eligible for a return, your item must:

•Be unworn, unused and in original condition

•Include all original packaging, boxes, tags, manuals, booklets and accessories

•Include any manufacturer warranty cards, certificates or documentation supplied

•Be accompanied by proof of purchase

•Show no signs of wear, adjustment, damage or modification

To request a return, please contact our team at sales@clarindon.co.uk quoting your order number and reason for return.

Returns sent without prior authorisation may be refused.

Return Address

The Luxury Group (Holdings) Ltd Heronbrook House Shields Lane Roston Derbyshire DE6 2EF United Kingdom

Damaged, Faulty or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives damaged, faulty or incorrect, you must notify us within 48 hours of receipt by emailing sales@clarindon.co.uk .

We will work quickly to resolve the issue and arrange a repair, replacement or refund where appropriate.

Nothing within this policy affects your statutory rights under the Consumer Rights Act 2015.

Watches, Jewellery & Special Orders

To be eligible for return, watches and jewellery must not have been:

•Worn

•Resized

•Adjusted

•Altered

•Engraved

•Personalised

•Modified in any way

The following items are non-returnable unless faulty, damaged upon arrival or supplied incorrectly:

•Watches that have been sized, adjusted or had bracelet links removed

•Engraved or personalised items

•Bespoke jewellery

•Made-to-order products

•Limited edition products ordered specifically for a customer

•Special order products sourced specifically at a customer's request

•Earrings (for hygiene reasons)

•Gift cards

Watch Straps, Bracelets, Accessories & Spare Parts

Due to the specialist nature of these products, we cannot accept returns of:

•Watch straps

•Watch bracelets

•Rubber straps

•Leather straps

•NATO straps

•Buckles

•Clasps

•Bracelet links

•Spring bars

•Spare parts

•Watch accessories

•Manufacturer accessories

•Products ordered specifically for a customer

unless the item is faulty, damaged or supplied incorrectly.

Many straps, bracelets and accessories are sourced directly from manufacturers specifically against customer orders and therefore cannot be returned once ordered.

If you are unsure whether an item falls into this category, please contact us before placing your order.

Special Order Watches & Jewellery

Many luxury watches and jewellery items are sourced directly from manufacturers, distributors or suppliers specifically following a customer's order.

A special order product may include:

•Watches ordered directly from a manufacturer

•Limited edition watches

•Allocated watches

•Bespoke jewellery

•Personalised products

•Made-to-order products

•Products sourced specifically upon customer request

•Manufacturer-supplied accessories and parts

Where an item has been specially ordered, reserved, customised or sourced specifically for a customer, the order becomes non-cancellable once confirmed and cannot be returned unless:

•The item is faulty

•The item is not as described

•The item has been supplied incorrectly

•Applicable consumer legislation requires otherwise

Deposits paid on special order products may become non-refundable once an order has been placed with the manufacturer or supplier.

If you are unsure whether a product is considered a special order item, please contact us before placing your order.

Inspection Of Returned Goods

All returned items will be inspected upon receipt.

We reserve the right to:

•Refuse returns that do not meet our return requirements

•Reduce refunds where goods have diminished in value due to handling beyond what is necessary to inspect them

•Refuse refunds where products show signs of wear, use, adjustment, damage or modification

Exchanges

Should you wish to exchange an item, please contact our team.

Subject to availability, we will be pleased to discuss alternative products and arrange an exchange where appropriate.

European Union 14-Day Cooling-Off Period

For customers located within the European Union, you have the right to cancel or return eligible orders within 14 days of receipt without providing a reason.

However, this right does not apply to:

•Personalised products

•Engraved products

•Bespoke products

•Made-to-order products

•Special order products

•Products sourced specifically for a customer

•Watch straps, bracelets and accessories ordered specifically upon request

as permitted under applicable consumer protection legislation.

Returned items must be unused, unworn and returned in original condition with all packaging and documentation.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 7-10 days .

Please note that processing times may vary depending on your bank, card issuer or payment provider.

Original delivery charges are non-refundable unless:

•The return is due to our error

•The item is faulty

•We are legally required to refund delivery charges

Finance Orders

Where a purchase has been made using a finance provider, any approved refund will be processed in accordance with the finance provider's terms and conditions.

Once the refund has been completed, your finance agreement will be adjusted or cancelled as applicable by the finance provider.

Contact Us

If you have any questions regarding returns, refunds or exchanges, please contact:

Clarindon Jewellers Email: sales@clarindon.co.uk Website: www.clarindon.co.uk

Company Information

Clarindon Jewellers is a trading name of:

The Luxury Group (Holdings) Ltd Heronbrook House Shields Lane Roston Derbyshire DE6 2EF United Kingdom

Contact - Clarindon Jewellers - Checkout