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Shipping+Tax

At Trincos , we’re dedicated to delivering your orders safely and on time with Free standard shipping on all purchases above $2000.

Shipping Method & Duration

Our orders are shipped via reliable logistics partners. Depending on your destination, the final leg of delivery may be handled by a local courier.

Delivery timeframes are estimates only and are not guaranteed. Delays may occur due to factors beyond Trincos ’ reasonable control, including carrier disruptions, customs processing, weather conditions, or regulatory actions. Please note that tracking updates may not appear during certain stages of transit, but rest assured your order is on its way.

Shipping Address Guidelines

Ensure that your shipping information is accurate and up to date before placing your order. While P.O. Boxes are accepted for most deliveries; some items such as large packages, high - value goods, perishable items, or age-restricted products may require a physical address or signature upon delivery. Customers are responsible for any delays, losses, or additional charges resulting from incorrect or incomplete shipping information.

Processing & Tracking

Once your payment has been successfully confirmed, your order will move into processing. Processing typically takes 1-3 business days, after which you’ll receive a shipment confirmation email containing your tracking number.

You can monitor the progress of your order anytime under Trincos account order history.

Delivery estimates are shown on your confirmation page and may vary slightly depending on location, customs clearance, or weather conditions.

Risk of Loss and Title

Unless otherwise required by applicable law, risk of loss and title to products pass to the customer upon transfer of the shipment to the carrier by the distributor. Trincos does not operate warehouses and does not physically handle products unless expressly stated .

International Duties & Taxes

For international shipments, customs duties, import taxes, brokerage fees, or similar charges may apply. Unless otherwise specified at checkout, such charges are the responsibility of the customer. Failure to pay required customs charges may result in shipment delays or returns.

Delivery Delays & Assistance

We strive to ensure all orders are delivered within the estimated timeframe . However, external factors like transport delays or flight issues may occasionally affect delivery dates.

If your order hasn’t arrived or shows “Delivered” but has not been received , please reach out to Trincos Customer Care within 50 days from your order date. Our support team will assist in coordinating with the distributor and carrier to investigate the matter.

Undeliverable or Refused Shipments

If a shipment is refused, unclaimed, or returned due to incorrect address, failure to accept delivery, or failure to pay applicable duties, the customer may be responsible for return shipping costs or restocking fees where applicable.

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Last Updated: October 2025

At Trincos, we are committed to ensuring your complete satisfaction with every purchase.

This Return Policy outlines the terms and conditions for returning products purchased from our platform.Please read the following information carefully.

1.Return Eligibility & Timeframes

To be eligible for a return, your item must be in its original, factory-sealed, and pristine condition, including the original packaging.

Returns must be initiated within the specified timeframe from the original invoice date. The return window varies by product and supplier but will not exceed 14 days for non-defective returns. All return requests are subject to approval based on supplier terms.

Defective Products: Contact our support team immediately. Procedures and timeframes may vary.

Non-Defective Returns: Must be initiated within 14 days of the invoice date.

2.Return Process: Step-by-Step

a.O btain a Return Merchandise Authorization (RMA) Number

You must obtain an RMA number from Trinco before returning any product. Returns received without a valid RMA number will be refused and returned at your expense.

•Initiate return requests via our Online Returns Portal or contact our support team.

•Provide your original invoice number and product details.

b. Prepare Your Shipment

Once you have your RMA number, prepare your shipment as follows:

Write the RMA number clearly on the shipping label — not directly on the product box.

•Include only one RMA per carton. Each carton must have its own RMA number.

•If returning a defective item, include all relevant documentation.

c. Ship Your Return

Ship your package to the address provided in your RMA confirmation. Using the wrong address will delay processing.

Address Example: Trinco Returns, Attn: [Your RMA Number], followed by the provided facility address.

Note: Trinco warehouses and will-call stations cannot accept in-person return drop-offs.

3. Restocking Fees & Charges

Returns for non-defective reasons are subject to a restocking fee:

A fee of £25 (or equivalent) or 10% of the product's value — whichever is higher — will apply.

Customers are responsible for return shipping unless the return is due to our error or a defective product.

4. Overgood & Unidentified Returns

Any product returned that does not match the original RMA authorization ("Overgood") will be returned to you, with a processing fee and freight charges applied.

5. Returns Management Portal Benefits

Use our online Returns Management Portal for faster service:

•24/7 access to initiate return requests

•Attach supporting documents (photos, invoices)

•Request prepaid shipping labels (where eligible)

•Instant confirmation of submission

6. Contact Information

For assistance or to initiate a return, contact our Customer Service team:

Email : info@teceze.com

Phone : +91 7824827322

Working Hours : Monday–Friday, 9:00 AM – 6:00 PM

Before Contacting Us:

•Have your invoice number ready

•Note product serial numbers (if applicable)

•Prepare a short description of the issue

7. Important Notes

a. Return Refusals

•No valid RMA number

•Exceeds 14-day return window

•Shows signs of use or damage

•Missing original packaging or accessories

•Incomplete or incorrect items

b. Credit Processing

•Approved returns processed within 10–15 business days

•Restocking fees deducted from refunds

•Shipping costs are non-refundable

Need Help? Contact our support team before initiating a return for guidance.

This policy is subject to change without notice. Terms in effect at the time of purchase apply.

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