Wireless Bluetooth Karaoke Microphone

IS SHIPPING FREE?

Shipping is free WORLDWIDE.

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES OR FROM DIFFERENT WAREHOUSES?

If you have a multi-item order, each item may be shipped from the a different international warehouse, depending on which one has them available the fastest. Shipping from warehouses will be the prerogative of the company and we shall ship the product from the warehouse where product is available and can reach you in the fastest possible time.Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!

WHEN WILL I RECEIVE MY ORDER?

Orders are shipped out directly from any of our many international warehouses and they will do everything they can to get you your order as fast as they can! Due to the popularity of our offers, please allow an estimated 10-14 Business Days for your order to arrive to Australia or other countries. Please note, that due to the extreme popularity of our offers, these are only estimates. If you wish , you may mail at support@sohoemporium.com requesting the product status and tracking information.

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. However, we will not be able to refund your money if the shipping details are filled incorrectly. In such cases, due to a lapse on the part of the customer, it becomes impossible for the logistics partners to pin point and re-route any product. Please see our refund and return policy for when these might be applicable to shipping situations.

WILL I BE ABLE TO CANCEL AN ORDER AFTER MAKING THE PAYMENT?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize. The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package. Please see our refund and return policy for when these might be applicable to shipping situations.

WILL I BE CHARGED FOR CUSTOMS AND TAXES?

The prices displayed on our site are tax inclusive in USD. USA residents are generally not responsible for customs or extra taxes. We are not responsible for delays caused by the customs department.

P.S. The customer is legally bound by the policies once a payment is made.

Soho EmporiumEmail: support@sohoemporium.com

Address: 2232 Dell Range Blvd, Suite 245, Cheyenne, Wyoming, 82009, USA (Please do not mail anything, prior to email us and getting approval)

Phone Number: 503-782-7849

Contact - Soho Emporium - Checkout

We will make this process as easy as possible for you Our policy lasts 30 days. If 30 days have gone by since your parcel has been delivered, unfortunately we can’t offer you a refund or exchange. Once a product is ordered, it may not be possible to cancel, as the shipping process may have already begun. The product will be shipped to you as per the shipping policy. It shall be eligible for a refund/replacement only if it fulfills the conditions mentioned in this page.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The basic premise of a refund will be that the product is defective or not as per the product description mentioned on the website's product page. We don't take any responsibility if the address entered is incorrect. We request you to fill in your details with utmost care.

To complete your return, we require a receipt or proof of purchase.

Non-returnable items:

Gift cards

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

There are certain situations where only partial refunds are granted (if applicable)

Refunds (if applicable)

If you need to refund an item, send us an email at support@sohoemporium.com for approval and instructions.

If approval to return is granted, follow instructions on where to send the item, and once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 to 7 business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@sohoemporium.com

Exchanges (if applicable)

We only replace items if they are defective or damaged. We will not be held responsible for a refund if the product description is misunderstood or misread. If you need to exchange it for the same item, send us an email at support@sohoemporium.com for approval and instructions.

Soho EmporiumEmail: support@sohoemporium.com

Address: 2232 Dell Range Blvd, Suite 245, Cheyenne, Wyoming, 82009, USA

(Please do not mail anything, prior to emailing us and getting approval)

Phone Number: 503-782-7849

Shipping products approved for Return

If we approve a return, send product to the international address provided to you via email by our support team. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Invalid Reason:

Buyer no longer wants the item - This is the most common example which we cannot honor if we want to continue offering great value at Soho Emporium. The buyer should make sure that he / she / they want to buy the items before submitting an order, not after.

Buyer found item cheaper elsewhere - Buyer should be confident that he/she/they should be ready to pay the asking price before submitting an order.

P.S. The customer is legally bound by the policies once a payment is made.

Contact - Soho Emporium - Checkout