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CoreWave Electronics, Inc. Last updated: June 2026

1. Order Processing Time

Orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays are processed the next business day. You will receive a shipping confirmation email with your tracking number once your order has been dispatched.

During peak periods, processing times may be slightly extended. We will notify you by email if there is an unusual delay.

2. Domestic Shipping (United States)

We ship to all 50 US states, including Alaska and Hawaii.

Service

Estimated Delivery

Cost

Standard Shipping

3–8 business days

Calculated at checkout by weight

Express Shipping

1–3 business days

Calculated at checkout by weight

Free Standard Shipping

3–8 business days

Free on orders over $150*

*Free shipping applies to the contiguous 48 states. Orders to Alaska, Hawaii, and US territories are calculated at checkout.

Domestic orders are shipped via USPS, UPS, or FedEx depending on weight, dimensions, and destination.

3. International Shipping

We ship to destinations worldwide. International orders are shipped via DHL Express.

Region

Service

Estimated Delivery

Canada

DHL Express

4–6 business days

Europe

DHL Express

5–8 business days

Asia Pacific

DHL Express

5–8 business days

Latin America

DHL Express

4–6 business days

Oceania

DHL Express

5–8 business days

Middle East & Africa

DHL Express

5–8 business days

Shipping costs for international orders are calculated at checkout based on the weight and destination of your order.

All delivery estimates are provided for reference only and are not guaranteed. Actual delivery times may vary depending on destination, customs clearance, and local carrier conditions.

4. Import Duties, Customs & Taxes

International customers are solely responsible for all import duties, customs fees, taxes, and any other charges levied by their country's customs authority. These charges are not included in the order total or shipping cost displayed at checkout — they are collected separately by the carrier (DHL Express) on delivery.

CoreWave Electronics has no control over customs processing times or fees. Refusal to pay customs fees or accept delivery does not entitle the customer to a refund of the original order or shipping costs.

Shopping internationally is normal - most of our customers outside the US complete their order without any issue. To help you plan ahead, here's a rough estimate of what your country may charge on delivery. This reflects the standard VAT/GST rate only; customs duty (which depends on the specific product) and a small carrier handling fee may apply on top. Rates below are current as of July 2026 - check with your local customs office for the exact figure before ordering.

Country / Region

Est. VAT / GST

Canada

5–15% (GST/HST, by province)

Mexico

16% (IVA)

United Kingdom, Isle of Man

20%

Andorra

~4.5%

Monaco

~20%

Switzerland, Liechtenstein

8.1%

Norway

25%

Belgium

21%

France

20%

Germany

19%

Ireland

23%

Italy

22%

Luxembourg

17%

Malta

18%

Netherlands

21%

Portugal

23%

Spain

21%

Austria

20%

Czechia

21%

Denmark, Sweden

25%

Finland

~25.5%

Greece

24%

Hungary

27%

Latvia, Lithuania

21%

Poland

23%

Romania, Slovakia

~21–23%

Slovenia

22%

Bulgaria

20%

Cyprus

19%

Singapore

9%

Thailand

7%

Australia

10%

New Zealand

15%

Hong Kong SAR

0% (no VAT/GST)

Japan

10%

Malaysia

~5–10% (SST)

Chile, Colombia

19%

Ecuador

15%

Peru

18%

Uruguay

22%

Argentina, Brazil

Highly variable — often significantly higher than other countries. Check with local customs before ordering.

Note: this table reflects standard tax rates only. Actual charges depend on your order value, product category, and carrier - the final amount may be higher. CoreWave Electronics has no control over these charges and cannot refund them.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your shipment directly on the carrier's website:

For tracking issues or if your tracking number is not updating, please contact us at info@corewaveint.com and allow up to 3 business days from dispatch before contacting us, as tracking information may take time to appear.

6. Lost or Damaged Shipments

If your order arrives damaged or has not arrived within a reasonable time after the estimated delivery date, please contact us at info@corewaveint.com with your order number and a description of the issue.

Damaged shipments: contact us within 7 days of delivery. Photo evidence of the damage will be required.

Lost shipments (US): contact us within 30 days of the estimated delivery date.

Lost shipments (International): contact us within 30 days of the estimated delivery date.

We will work with the carrier to investigate and, where applicable, arrange a replacement or refund.

7. Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout. CoreWave Electronics is not responsible for delays or non-delivery resulting from incorrect or incomplete addresses provided by the customer. Address changes after an order has been dispatched cannot be guaranteed and may incur additional charges. In the event of a failed delivery due to an incorrect address, any costs incurred for reshipping will be the sole responsibility of the customer.

8. Refused or Unclaimed Shipments

If a shipment is refused by the recipient or returned to us as unclaimed, CoreWave Electronics reserves the right to deduct the original shipping cost and any return shipping fees from the refund. This applies to both domestic and international orders.

9. Force Majeure

CoreWave Electronics is not liable for shipping delays or failures caused by circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, government restrictions, pandemics, or carrier disruptions.

10. Contact

For all shipping-related enquiries:

CoreWave Electronics, Inc. Email: info@corewaveint.com

Contact - CoreWave - Checkout

CoreWave Electronics Last updated: June 2026

1. Overview

At CoreWave Electronics, we stand behind the quality of our products and are committed to a transparent, fair experience for every customer. This policy applies to all retail purchases made through our website. B2B and wholesale customers are subject to separate terms agreed upon at the time of purchase.

2. Return Window

Customers may request a return within 30 days of the delivery date. After 30 days, all sales are considered final.

European Union customers: In accordance with EU consumer protection law, EU-based retail customers have the right to withdraw from their purchase within 14 days of delivery, without providing a reason. This right applies to B2C transactions only and does not apply to B2B purchases.

3. Eligibility for a Return

To qualify for a return, the item must:

•Be in the same condition as received

•Include all original packaging, accessories, manuals, and serial numbers

•Not show signs of misuse, damage, or unauthorized repair

•Be accompanied by a valid Return Merchandise Authorization (RMA) number

Items returned without an RMA may be refused or subject to processing delays. To request an RMA, contact us at info@corewaveint.com.

4. Non-Returnable Items

The following items cannot be returned under any circumstances:

•Marine electronics that have been installed or used

•Software, firmware, activation keys, or digital licenses

•Items damaged by improper installation, water intrusion, or user error

•Products with missing, altered, or tampered serial numbers or labels

•Clearance or final-sale items (clearly marked at time of purchase)

5. Wrong Item Received

If you receive an incorrect product, CoreWave Electronics will:

•Provide a prepaid return shipping label

•Ship the correct item at no additional cost

Photo evidence of the item received may be required to process the replacement.

6. Defective or Dead-on-Arrival (DOA) Items

If your item arrives defective or non-functional:

•You must notify us within 30 days of delivery

•We will offer a replacement, exchange, or full refund after inspection

•Basic troubleshooting may be required to confirm the issue before a resolution is issued

7. Refunds

Once the returned item is received and inspected:

•Approved refunds are issued to the original payment method

•Refunds are processed within 8 business days of receiving the return

•You will receive an email confirmation once the refund has been issued

•Deductions may apply if the item is returned incomplete, used, or damaged beyond what was disclosed

Note for EU customers: Refunds for valid withdrawal requests will be issued within 14 days of us receiving the returned item, in accordance with EU Directive 2011/83/EU.

8. Restocking Fees

A restocking fee of up to 20% of the item price may apply if:

•The item is returned without original packaging

•The product shows signs of use

•Accessories or components are missing

•The return reason is buyer's remorse

Exception: No restocking fee applies to EU-based retail customers exercising their 14-day right of withdrawal. However, if the returned item shows handling beyond what is necessary to assess its condition, CoreWave reserves the right to deduct the depreciation in value from the refund amount.

9. Return Shipping Costs

CoreWave's error (wrong item shipped, DOA, defective item): CoreWave covers return shipping costs and provides a prepaid label.

All other returns (domestic US): The customer is responsible for return shipping costs.

International returns: Return shipping costs are the sole responsibility of the customer, regardless of the reason, except in cases of CoreWave error. We strongly recommend using a tracked shipping service, as CoreWave is not responsible for returns lost in transit.

10. Exchanges

Exchanges are available within the 30-day return window, subject to product availability. Contact us at info@corewaveint.com to initiate an exchange.

11. Order Processing & Delivery Times

Orders are typically processed within 1–3 business days of payment confirmation. Delivery times vary depending on destination and shipping method selected at checkout:

United States: estimated 3–8 business days depending on service selected

International: estimated 5–15 business days depending on destination country, customs clearance, and local postal services

These are estimates only. CoreWave Electronics is not responsible for delays caused by customs processing, local carriers, force majeure events, or circumstances beyond our control. International customers are responsible for any applicable import duties, taxes, and customs fees in their country.

12. Contact

For all return, refund, or exchange requests:

CoreWave Electronics Email: info@corewaveint.com

We aim to respond to all inquiries within 1–2 business days.

This policy is governed by the laws of the United States. EU customers retain all statutory rights granted under applicable European Union consumer protection legislation.

Contact - CoreWave - Checkout