Windsor Fullback Sofa Large Corner

AFTER YOU'VE ORDERED

Tracking your order

Want to know how your order is progressing? Log into the order tracking portal below; you just need your sales order number and email address.

Click here to go through to Order Tracking.

Changing your delivery date

You can change your delivery date by logging into your account or by calling us

Easy Returns

Ordered the wrong item? Or not happy with the product? Simply contact us within 14 days from the day after delivery to return your order.

•Log into our returns portal to create a return request

•We'll get back to you within 48 hours to authorize the return.

•You can then send the product back to us via a secure courier. You’ll need to arrange and pay for the courier, you should also make sure the product is insured with the courier and securely packaged for the journey.

•Once we've received the product back we’ll check it over and then contact you with the next steps.

Please note, if your returned product has been devalued by unnecessary handling, is partly assembled, or missing its original packaging, we may deduct this value from your refund. This could cost up to the item's total purchasing price but will be explained before we process your refund.

Our Easy Returns policy is for consumers only, if you are one of our business customers, please check our Commercial Terms and Conditions.

Please note, there’ll be a £38 charge for return collection.

My product arrived damaged

Please contact us immediately to report any damage.

Check all packaging is in good order. If the packaging is damaged still accept the goods but state on the paperwork "packaging damaged". If there is damage we will have the item replaced and the damaged item uplifted.

It's rare that a product arrives damaged but if it does you can refuse the item at the point of delivery and it will be returned with the driver.

How to report a damaged product:

•Log into our returns portal to create a return request or give us a call 01217830217 or email us

•Upload any pictures of the damage via the return portal

•We will respond to you within 48 hours to inform you of the next steps

My new product is faulty

We’ll sort it for you. If there are missing parts we can often send them out so you don't need to spend time sending the item back to us, call us. For anything else just follow the procedure below.

How to return a product to us:

•Log into our returns portal to create a return request.

•We'll arrange to collect the product. You should also make sure the product is securely packaged for the journey. Make sure you include all accessories that arrived with the product.

•Once we've received the product back we'll check it over and then contact you with the next steps.

We're here to help

We love speaking to our customers! We don’t hide our contact details away, feel free to get in touch whichever way suits you best. Call us, OR

See our Contact Us page, for the most ideal way for you to get in touch with us.

If you're an existing customer and you'd like to chat to us about your current order, you can find a local rate phone number on your order confirmation email. This is usually free to call from most landlines and mobile packages.

Need to escalate a complaint? Contact Us for our Complaints Procedure.

Failed Delivery Charge: £15

Our delivery times are between 8am and 6pm and someone must be present to sign for the goods.

Late Delivery

We offer no compensation for loss of earnings, storage of goods or other costs incurred due to late delivery.

WEEE Regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.

The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

As a Producer under the UK WEEE Regulations, we comply with its Producer Obligations by being registered as a Member of the WEEECare Compliance Scheme and obtaining the WEEE Producer Registration Number – WEE/FB5353ZX

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites. We are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when you buy from us a new Electrical or Electronic product.

For example, if a customer bought a new appliance from us we would accept their old appliance back and prevent it going into a landfill site by disposing of it safely. The recycling/disposal service is offered free of charge. Customers must return their WEEE item to us within 28 days of purchasing their new item. Alternatively we offer a collection service charged at £19.98 (inc VAT) - this service must be requested at the time of ordering your new appliance. Any appliances that we are collecting should be disconnected and ready for collection at the time the new appliance is delivered. NB We can only remove old refrigerated appliances if they have been fully defrosted.

Alternatively, there is a network of recycling centres across the UK where consumers and end users of WEEE can also take WEEE free of charge to be discarded, reused and/or recycled. The complete list of locations can be found at: www.recyclenow.com

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

Contact - Relaxo Beds Birmingham - Checkout

All of our products are carefully inspected for quality before we dispatch them. In the unlikely event you receive a faulty product, we are happy to exchange the product or parts. Please contact us immediately with any product issues that you may have so that we can resolve them for you.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If the Buyer returns any Goods for any reason then the Buyer is obliged to pay the cost of returning the Goods to the Seller. All returned Goods must be completed disassembled and correctly placed in all original packaging. The Seller may require photographic evidence of the satisfactory condition of the item being returned. This requirement will be exercised at the Seller's discretion. Evidence will either be provided via accepted printed media or by the submission of electronic files to support@relaxobeds.co.uk.

Mattresses can only be returned if they are unopened. Mattresses which have been opened and slept on cannot be returned. If you wish to test a mattress please keep it wrapped whilst you try it and until you are sure you want to keep it.

To start a return, you can contact us at support@relaxobeds.co.uk . Please note that returns will NOT need to be sent to any address found on this website. We will send you the return address directly into your inbox by email.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@relaxobeds.co.uk

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling-off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@relaxobeds.co.uk

Shipping Policy

AFTER YOU'VE ORDERED

Tracking your order

Want to know how your order is progressing? Log into the order tracking portal below; you just need your sales order number and email address.

Click here to go through to Order Tracking.

Changing your delivery date

You can change your delivery date by logging into your account or by calling us

Easy Returns

Ordered the wrong item? Or not happy with the product? Simply contact us within 14 days from the day after delivery to return your order.

•Log into our returns portal to create a return request

•We'll get back to you within 48 hours to authorize the return.

•You can then send the product back to us via a secure courier. You’ll need to arrange and pay for the courier, you should also make sure the product is insured with the courier and securely packaged for the journey.

•Once we've received the product back we’ll check it over and then contact you with the next steps.

Please note, if your returned product has been devalued by unnecessary handling, is partly assembled, or missing its original packaging, we may deduct this value from your refund. This could cost up to the item's total purchasing price but will be explained before we process your refund.

Our Easy Returns policy is for consumers only, if you are one of our business customers, please check our Commercial Terms and Conditions.

Please note, there’ll be a £38 charge for return collection.

My product arrived damaged

Please contact us immediately to report any damage.

Check all packaging is in good order. If the packaging is damaged still accept the goods but state on the paperwork "packaging damaged". If there is damage we will have the item replaced and the damaged item uplifted.

It's rare that a product arrives damaged but if it does you can refuse the item at the point of delivery and it will be returned with the driver.

How to report a damaged product:

•Log into our returns portal to create a return request or give us a call 01217830217 or email us

•Upload any pictures of the damage via the return portal

•We will respond to you within 48 hours to inform you of the next steps

My new product is faulty

We’ll sort it for you. If there are missing parts we can often send them out so you don't need to spend time sending the item back to us, call us. For anything else just follow the procedure below.

How to return a product to us:

•Log into our returns portal to create a return request.

•We'll arrange to collect the product. You should also make sure the product is securely packaged for the journey. Make sure you include all accessories that arrived with the product.

•Once we've received the product back we'll check it over and then contact you with the next steps.

We're here to help

We love speaking to our customers! We don’t hide our contact details away, feel free to get in touch whichever way suits you best. Call us, OR

See our Contact Us page, for the most ideal way for you to get in touch with us.

If you're an existing customer and you'd like to chat to us about your current order, you can find a local rate phone number on your order confirmation email. This is usually free to call from most landlines and mobile packages.

Need to escalate a complaint? Contact Us for our Complaints Procedure.

Failed Delivery Charge: £15

Our delivery times are between 8am and 6pm and someone must be present to sign for the goods.

Late Delivery

We offer no compensation for loss of earnings, storage of goods or other costs incurred due to late delivery.

WEEE Regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.

The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

As a Producer under the UK WEEE Regulations, we comply with its Producer Obligations by being registered as a Member of the WEEECare Compliance Scheme and obtaining the WEEE Producer Registration Number – WEE/FB5353ZX

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites. We are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when you buy from us a new Electrical or Electronic product.

For example, if a customer bought a new appliance from us we would accept their old appliance back and prevent it going into a landfill site by disposing of it safely. The recycling/disposal service is offered free of charge. Customers must return their WEEE item to us within 28 days of purchasing their new item. Alternatively we offer a collection service charged at £19.98 (inc VAT) - this service must be requested at the time of ordering your new appliance. Any appliances that we are collecting should be disconnected and ready for collection at the time the new appliance is delivered. NB We can only remove old refrigerated appliances if they have been fully defrosted.

Alternatively, there is a network of recycling centres across the UK where consumers and end users of WEEE can also take WEEE free of charge to be discarded, reused and/or recycled. The complete list of locations can be found at: www.recyclenow.com

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

Contact - Relaxo Beds Birmingham - Checkout