Window Panel Rotopax Mounting Kit

Processing & Shipping Processing Times

SOME PRODUCTS MAY HAVE AN EXTENDED LEAD TIME. Please contact info@offroadusa.com with lead time inquiries. If product is in stock and ready to ship it will be shipped in around two to three business days after time of order placement. Lead times are subject to change and fluctuate based on order volume and specific product demand. Orders may not be shipped or delivered on weekends or holidays and the shipment of the order with a provided tracking number typically takes between 3-7 business days. A PLACED ORDER IS AGREEING TO THE POSSIBILITY FOR AN EXTENDED LEAD TIME. OFF ROAD USA LLC works to get orders shipped as soon as possible and as supply chain/lead times allows.

If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery.

Incorrect Shipping Address or Address Changes

Items shall be shipped to the address the Customer has provided to OFF ROAD USA LLC. If customer’s address, for any reason, changes, or is invalid, and the product is lost as a result, or delivered to an address from which Customer cannot retrieve it, Customer is solely responsible for said loss, if OFF ROAD USA LLC shipped the product to the address supplied by the Customer during purchase. Upon delivery to the address, the Customer supplies when ordering, OFF ROAD USA LLC is considered to have completed delivery of the product, and no further liability is assumed by OFF ROAD USA LLC, for customer’s actual receipt of item. If customer gives OFF ROAD USA LLC an address from which customer cannot retrieve the product, then the customer is fully liable, and delivery is considered complete upon delivery to the address the Customer provided at checkout. If for some reason your package gets "returned to sender" you will be responsible for the cost of shipping the package back to you.

Lost or Stolen Packages If for some reason your package becomes lost, please contact OFF ROAD USA LLC so a claim with the courier can be filed. OFF ROAD USA LLC will NOT ship another item until the courier contacts OFF ROAD USA LLC about the claim. If you are concerned about theft, please use a shipping address to a business or other safe place. OFF ROAD USA LLC is not responsible for stolen or incorrectly delivered packages.

Shipping Rates AND/OR Shipping Promotions

Shipping charges for your order will be calculated and displayed at checkout, except for orders shipping to Canada, Hawaii, Guam, Puerto Rico, and other shipping addresses outside of the lower 48 states of the United States of America. Please note that additional charges may apply for any order shipping to Canada, Hawaii, Guam, Puerto Rico and other shipping addresses outside of the lower 48 states of the United States of America . Customer, hereby, consents to pay the shipping as quoted at checkout or for shipping to Canada, Hawaii, Guam, Puerto Rico and other shipping addresses outside of the lower 48 states of the United States of America. Customer agrees to pay the amount invoiced via email, for making up any additional shipping costs.

After your order is received an OFF ROAD USA LLC customer service rep will contact you via email with details on additional shipping charges and an invoice for payment will be sent to you if your shipping address is outside of the lower 48 states of the United States of America and your shipping rate is changed.

Orders with a shipping address outside of the lower 48 states that require an additional shipping cost may only qualify for partial refund due to transaction fees from 3rd party payment processors if purchaser decides to cancel order due to added shipping cost.

In some instances their may need to be an additional shipping charge for any order placed and to be shipping anywhere. This can be due to changing shipping rates, manufacturing shipping rate additions and other unforeseen issues. In the event that their is an additional shipping charge a rep from OFF ROAD USA LLC will email from info@offroadusa.com with the additional amount required to be paid.

In some instances the free shipping over $100 promo may have some excluded products applying to it and in the event that their is an additional shipping charge a rep from OFF ROAD USA LLC will email from info@offroadusa.com with the additional amount required to be paid.

Shipment to P.O. Boxes or APO/FPO Addresses

OFF ROAD USA LLC ships to the Continental United States. We also accept special orders for Hawaii and Canada. We do not currently ship to U.S. Territories, other than Guam and Puerto Rico, nor do we ship to APO/FPO/DPO addresses. If an order is received with a P.O. Box address, which requires a physical address, OFF ROAD USA LLC will reach out via email, or telephone, to request a physical address. If you fail to provide one, OFF ROAD USA LLC will be unable to ship the item, your order will be cancelled, and your purchase money will be refunded, minus a 20% cancellation fee.

Customs, Duties and Taxes

OFF ROAD USA LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damaged Goods Policy

While we make every attempt to make sure packages arrive in perfect condition, on occasion a product does get damaged. If this happens with your package, please CONTACT US IMMEDIATELY at info@offroadusa.com.

In order to file a damaged goods claim, customer must contact OFF ROAD USA LLC no later than 3 days after receiving the product. After 3 days, OFF ROAD USA LLC is unable to accept damaged goods claims. If your item arrives damaged, please contact us immediately upon receipt at info@offroadusa.com and an OFF ROAD USA LLC customer service rep will begin working with you to resolve your issue.

OFF ROAD USA LLC cannot be held responsible for any product damages incurred during transit. OFF ROAD USA LLC will, however, help the customer file a claim with the carrier, but, claims are subject to approval by the carrier.

If you can see damage upon delivery, DO NOT SIGN for the item and REFUSE THE DELIVERY.

If item is delivered with damages, please document all issues with pictures and contact info@offroadusa.com right away with the delivery slip and photos so we can assist you ASAP!

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ReturnsOur policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.1. Please include RMA form inside the box of the returned merchandise2. All Returns must have a valid RMA number or indicating document of return authorization in order to be processed for a credit/exchange3. Products (including packaging) must be returned in new, resalable condition, with all pieces included4. Any returns received without an RMA or in used/installed condition will be declined and the shipper mustpay the return freight/shipping fees.5. All electronics returned need to be sealed and in their original packaging in order to receive a credit6. We recommend shipping returned products via a tracking courier such as UPS, Fed-Ex or US certified Mailwith insurance to ensure full credit.Please do not send your purchase back to the manufacturer. Contact info@offroadusa.com for return directions.There are certain situations where only partial refunds are granted.- Any item not in its original condition, is damaged or missing parts for reasons not due to our error. OFF ROAD USA LLC reserves the right to make all and final decisions on the returned product condition as well as if there will be a partial return. Their is a 20% base restocking fee and may be increased depending on the condition of the returned product and its resell ability.

- A restocking fee will apply to a return made within the 30 day return period. OFF ROAD USA LLC reserves the right to make all and final decisions on the returned product condition as well as if there will be a partial return granted. Their is a 20% base restocking fee and may be increased depending on the condition of the returned product and its resell ability.

- Any item that is returned more than 30 days after delivery will not be granted any return refund.

- If an order is placed through a financing company or other 3rd party company any applicable fees associated to the order shall NOT be a part of the refund. Those fees are to be taken out of the refunded amount.

CancellationsIf you need to cancel your order, please contact info@offroadusa.com within 24 hours of purchase. Please note, that most orders ship within one day/within 24 hours of purchase, so any cancellations made within the initial 24 hours (including weekend days and holidays) may require the item to be shipped back at the customer's expense, and be subject to a 20% cancellation/restocking fee. Off Road USA LLC may charge a 3% credit card processing fee if customer decides to cancel within 24 hours of placing their order. This processing fee is at Off Road USA LLCs discretion.

Cancellation of Production Orders Cancellation of Production Orders applies to products that have a lead time and are made to order. Such as, custom grilles, bumpers, roof racks, bed racks, rock sliders and other similar items. Please contact info@offroadusa.com if you have a question on a lead time prior to placing your order. Once an order is placed it is assumed that you are satisfied with the lead time that may apply to that particular product/products.

All orders which are built-to-order, and have a lead time, can only be cancelled within 24 hours of purchase (including weekend days and holidays). After that period, production has started, and we are unable to cancel the order.

In some cases, cancellation is still possible after the 24 hours, but cancellation will require a 20% cancellation fee. This applies to all custom grilles, bumpers, roof racks, bed racks, rock sliders and other similar items which are made to order.

As soon as your custom, or production order goes into production, the order is non-refundable.

RefundsOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-10 business days.

If you are denied, your item will be returned to you at your expense within a week of the return date.

Please note - Some products have a unique refund policy as they may be made to order by our manufacturer. In this case please be advised that a full refund may not be made. Be sure to reach out to info@offroadusa.com if you have any questions about this policy prior to placing your order. In the event that you place an order with OFF ROAD USA LLC it is assumed that you have read and understand our refund and return policy.Late or missing refunds (if applicable)If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at info@offroadusa.com.Sale items (if applicable)Only regular priced items may be refunded, unfortunately sale items cannot be refunded.Exchanges (if applicable)We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@offroadusa.com and we will coordinate an exchange with you. ShippingTo return your product, you should contact info@offroadusa.com for more information.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.If you are shipping an item over $30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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