White Scalloped Tree Tray Bundle

UK Mainland Delivery -

•Standard Delivery (3-5 working day delivery) is £5.95 per order.

•Priority Delivery/Dispatch* is £7.95 per order.

•FREE delivery for orders over £100*.

*Orders before 1pm will be delivered on the next working day. Orders after 1pm will be dispatched the next working day, for delivery the following working day). Mainland UK only, excluding furniture.

If you live inside Mainland UK, depending on what you order, your order will be delivered with DPD (excluding furniture).

•All orders will be sent with DPD

•Gift vouchers are sent with Royal Mail free of charge

•All of our orders are tracked until they reach your home

•Priority delivery is available until 1pm. Any orders made after 1pm that have selected priority delivery will be delivered within 2 working days

•Standard delivery times can vary, however we aim to dispatch all orders within 5 working days from the day the order is made

•During busy periods, such as Christmas, our delivery times may take a little longer

•You can email us for an order update at any time on hello@prettylittlehome.co.uk

UK Non-Mainland Delivery (including Ireland) - Please find the delivery rates for outside of the mainland UK, these will be delivered by DPD.

FREE shipping on locations below on orders over £120*:

•Republic Of Ireland (including Dublin): £10.71

•Northern Ireland: £8.92

•Isle Of Man: £11.00

•Isle of Scilly: £11.00

•Channel Islands: £11.00

•Scottish Highlands: £9.56

•Scottish Islands: £9.56

Furniture Delivery - We can only offer furniture delivery to Mainland UK.Furniture delivery is £35.00, we will contact you once you have made your order to arrange a suitable delivery date and time.

However if you live in Dublin, ROI, Northern Ireland, Isle of Man, Scottish Highlands or Islands then please email us for a delivery quote. Delivery to these parts will be a pallet service delivery.

Contact - Pretty Little Home - Checkout

Damaged items

If all or part of your order arrives damaged, please contact us via email as soon as you can and please supply us with:

•Photos of the damage

•Your order number.

If you are happy for us to send a replacement out we will do so, or alternatively we will offer you a full refund. This must be done within 2 working days of you receiving your order.

Refunds

If you would simply like to return your order for a refund, please send your return to the following address :

Pretty Little HomeUnit 4, Blue Ribbon ParkThe StampingsCoventry CV6 5RE

Please be sure to add your original invoice in your order, or your order number, this is so we know who to issue the refund to upon arrival back to our warehouse.

Please note, it is your responsibility to return the item to us, we do not provide free returns, unless the item is damaged or faulty.

Please ensure you send it back to us using a tracked service as we cannot be held responsible if the return gets lost.

It is also advised you use a courier who will take good care of your goods, as if they arrive back damaged to our warehouse due to transit on return we cannot issue a refund.

Returns

All returns must be sent back to us in the same way that you received them, in their original packaging to prevent any damages in transit. The item must be unused and undamaged.

You can return your order to us using any tracked service to ensure its arrival. We are not responsible for lost parcels.

Items which arrive back damaged cannot be refunded as we cannot re-sell the goods.

All returns should be made within 14 days, or contact made with our customer service team.

Refunds can take up to 2-10 working days to process at the warehouse depending on how busy we are. They are usually done at weekends. PayPal refunds are instant and Card payments can take 5-10 working days to appear in your bank. You will receive a email notification fro your selected payment provider (PayPal Stripe etc) when the refund has been processed.

Contact - Pretty Little Home - Checkout