White Regular Solid Shirts

Darveys offers free express shipping on all orders £200 and over.A nominal shipping fee of £20 is charged for orders below £200.

All products ordered on Darveys are shipped from our authorized partner luxury fashion boutiques to your doorstep within 2-5 business days via DHL. The Shipping Information, along with other relevant details, will be provided under your “My Account” page. For guest checkout, please enter your guest order details by clicking on the "Track Your Order" section in the website footer.

Once you've successfully placed an order, you'll receive an email with all the relevant information. Our authorized partner luxury fashion boutiques and sellers usually take up to 1-3 business days to process your order. Following that, you'll receive an email with the tracking number as soon as your order is shipped.

Your order will have an extended delivery timeline of 1-2 business days if it has item(s) coming from multiple authorized partner luxury fashion boutiques in Italy. Your item(s) are first sent to our warehouse in Milano, Italy for consolidation before shipping them to your doorstep.

Please note that the delivery timeline provided is an estimate. Due to unforeseen circumstances, our courier partner may occasionally experience delays beyond the anticipated timeline where shipment takes up to 6-8 business days to reach your doorstep. If you choose to return or cancel an item due to a delay in delivery, kindly be advised that you will be responsible for covering the associated return charges as per our return policy.

Business days typically refer to the weekdays (Monday to Friday) when most businesses and financial institutions are open and operational, excluding weekends (Saturday and Sunday) and public holidays. This implies the number of days it will take to deliver a product, considering only the days when regular business operations occur.

When counting business days for shipping purposes, the day an order is placed is considered 'Day 0,' and the count begins from the subsequent day. The term is often used in business to provide a clearer and more standardized understanding of timeframes for processes and services.

A "Calendar Day" refers to every day marked on the calendar, starting at 12:00 midnight, including Saturdays, Sundays and holidays. The term "day" indicates a calendar day, regardless of explicit mention.

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All return requests require the item(s) to reach our warehouse in Milan, Italy within 14 calendar days of receiving it, in the same condition as it was delivered using the return shipping label provided by Darveys.

When returning the item(s), Darveys offers two refund options if your return is approved adhering to our Return Conditions and Return Scenarios .

Free Returns with refund as Gift voucher/Store credit: You can choose this method to receive a complete refund excluding any original shipping charges (if paid) as a Gift voucher/Store credit. This Gift voucher/Store credit can be redeemed anytime for future purchases on Darveys. This refund is issued within 1 business day of receiving back and approving the returned item.

Refund to Original Payment Method: If you prefer a refund to your original payment method, a return fee of £20 per item will be deducted from the refund amount. Please note that any original shipping charges (if paid) will not be refunded. Refunds usually take 5 to 7 business days after receiving back and approving the returned item, depending on your bank or credit card provider. If in case a partial or complete Gift Voucher is applied to an order, the entire order amount can only be refunded in the form of a Gift voucher/Store credit. Gift voucher/Store credit issued are not redeemable for cash.

Please Note: The process of approving or rejecting the return item(s) may take up to 5-7 business days after the day the package is received in our Milan, Italy warehouse using the return shipping label provided by us. If the return is rejected, there will be associated fees for shipping the item(s) back to you. Kindly refer to the Rejected Return section for detailed information.

Kindly review our Return Conditions and Return Scenarios section for detailed information.

RETURN CONDITIONS

Return approval or rejection is subject to Darveys discretion and must adhere to the below conditions.

•All return item(s) must be new, unused and have all original components, tags, labels and security tags intact.

•The original Darveys & Brand packaging (box, dustbag, carry bag, etc.) must be intact and returned with the product.

•The product and its packaging must not be damaged. Damage resulting due to improper shipping and handling of the package will not be accepted.

•All return item(s) must reach our warehouse in Milan, Italy within 14 calendar days of receiving it.

•Returns must be only shipped using the return label provided by Darveys for the specific item(s). Including additional, fewer or incorrect item(s) will result in rejection of the return.

RETURN SCENARIOS

This section outlines the various scenarios under which returns may occur, distinguishing between returns arising from customer preferences and those resulting from Darveys error. Selecting the appropriate reason for returning an item is important as our team conducts due diligence based on those reasons. Providing an incorrect reason may result in the rejection of the return.

Returns arising from customer preferences, including but not limited to:

•Customer changed their mind

•Customer ordered the wrong size/color

•Item does not suit the customer

•Customer ordered more items than required

•Item seems different to image on site

Returns arising from the Darveys error, such as:

•Customer received a faulty item

•Customer received an incorrect size/item

If the return reason you selected does not align with our quality check process, we will process the return based on the applicable reason and make deductions as per our Return & Refund Policy and Return Conditions . The refund will be issued in the payment method (Original source or Gift voucher/Store credit) you selected for this return.

If the reason for the return request is "received a faulty item" but the item is found to be manufactured as intended by the brand, then the return will be accepted as a return arising from customer preference, provided it meets our return & refund policy, return conditions and associated deductions will apply.

Please note that our size chart may differ from the brand manufacturers' size charts. For unisex products, we use the men's size chart as the default. Some products listed on Darveys may display two sizes on the product page: the manufacturer's size and our conversion (mentioned in brackets) for reference. Our size chart and conversion serves solely as a reference for the closest conversion, but actual size conversions may vary based on manufacturer specifications. We recommend ordering based on the manufacturer's size, which is mentioned on all product pages as you will receive the item as per manufacturer size not the recommended size.

Also, it's important to note that details regarding the fit of the item (such as slim fit, custom fit, etc.) are sourced from the respective boutique and may not always be entirely accurate. While we strive to convey the most precise details, the material information presented on our website is sourced directly from our trusted partner luxury fashion boutiques. Occasional discrepancies or variations may occur especially when dealing with unique materials or composition. Such discrepancies are beyond our control. Therefore, returns resulting due to such differences will be considered as returns arising from customer preferences.

REJECTED RETURN

Any returns we receive in our warehouse that fail to comply with our previously stated Return & Refund Policy , Return Conditions and Return Scenarios will be refused and rejected.

If the return is rejected, you will be responsible for certain fees before the item(s) can be shipped back to you. This fees includes a £20 return fee and a £20 shipping fee. You will have 90 days to pay the required fees. If payment is not received within this timeframe, the item(s) will be discarded and we will no longer be responsible for the same.

REFUSED DELIVERY

In cases where you are unavailable to accept /do not accept the package at the time of delivery and it is returned back to us, it will be considered as a return arising from customer preference. Such returns will be subject to our Return & Refund Policy , Return Conditions and Return Scenarios .

In such cases we will contact you on your registered email asking for preference of refund mode, if we are unable to hear from you within 72 hours, we will process the refund in the form of Gift voucher/Store credit subject to receiving back the item(s) in our warehouse and approving the returned item(s).

EXCHANGE POLICY

Our Exchange Policy works the same as the Return & Refund Policy. We do not exchange the item(s), instead, you shall return the item(s) back to us and opt for a Gift voucher/Store credit method of refund. You can then use the Gift voucher/Store credit to place a new order. Such returns will be subject to our Return & Refund Policy , Return Conditions and Return Scenarios .

CANCELLATION POLICY

Once an order is placed, it cannot be canceled. However, in exceptional cases, you can email us at assistance@darveys.com within 30 minutes of placing your order and we will try to cancel it. This is an exceptional case, and we cannot assure you that the order will be canceled. The refund of the same will be issued only in the form of a Gift voucher/Store credit redeemable anytime for future purchases on Darveys.

If we are unable to cancel your order, your order will be processed and governed as per our Return & Refund Policy , Return Conditions and Return Scenarios if you decide to not accept or return the item(s).

DELIVERY POLICY

Darveys insures each purchase during transit until it is delivered to the shipping address specified by the customer. Ownership of the goods shall remain with Darveys until the order has been delivered to the shipping address provided by the customer, at which point ownership and all associated risks, including loss or damage, transfer to the customer.

In cases where the delivery is accepted by an individual other than the customer (including but not limited to a gift recipient or any other person present at the specified address), such acceptance shall constitute conclusive proof of delivery and fulfillment of Darveys obligations. From the moment the order is marked as delivered to the specified address, the customer assumes full responsibility for the goods.

If you receive a package that appears to be tampered with or pre-opened, we strongly advise you not to accept it and report any suspicious packaging to our customer support team immediately. Accepting such a package means you take full responsibility for its contents, including any potential issues or discrepancies.

If you choose to accept a package that appears tampered with, we will thoroughly verify your claim. However, we are not liable for any issues that may have occurred during transit. Our role is limited to assisting in escalating the discrepancy to our partner carrier on your behalf. The resolution will be subject to the carrier’s terms, conditions, and policies, and you will need to coordinate directly with them for any reimbursement, as they bear full responsibility for the package's condition during delivery. While we will support you by raising a complaint with the carrier, we strongly recommend that you also file a complaint directly with them for a quicker resolution.

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