White Goose Down Comforter

At Eco Cella, we are committed to providing efficient and reliability delivery service for your order. Here’s a detailed look at our shipping process.

Order Processing and Delivery Schedule:

Once you place an order on our website, our team will immediately begin processing it.

To help you plan your purchase, please note the following schedule

Order Cutoff TIme: 6:00 pm EST

Order Handling Time: 1-2 business days (Monday - Friday)

Transit Time: depends on selected shipping option, typically 2-5 business days (Monday - Friday)

Order Confirmations & Tracking Details:

After placing your order, you will receive an email with your order number and shipping details.

Once your order ships you will receive a shipping confirmation email with a tracking number and tracking link. Additionally, we will notify you via email upon delivery of your order.

Shipping Carrier:

We partner with FedEx, UPS and USPS to ensure timely and safe delivery.

Shipping Locations:

We ship within the United States, including Hawaii, Alaska, Guam, Puerto Rico and internationally with some restrictions. We ship to PO boxes and any other addresses.

Shipping Costs:

Shipping rates are determined based on your location and the size of your order. These costs will be calculated and displayed at checkout. Please note that shipping fees may vary by destination.

We also offer FREE shipping withing continental USA if you choose economy shipping.

For our US customers, we offer Dynamic pricing with USPS. For orders shipping within Canada, we offer dynamic pricing with

Shipping location

Service level

Cost

Est. delivery time

Contiguous US

Standard

$10

5-7 business days

Contiguous US

Expedited

$25

1-2 business days

Alaska & Hawaii

Standard

$10

5-10 business days

Hawaii

Expedited

$25

3-5 business days

Domestic and international shipping options:

Delivery Time frames: We aim to ensure timely delivery for all international orders. Delivery typically takes 7-21 business days, depending on the destination. Please be aware that customs processing in your country may add additional time to the delivery estimates.

Customs, Duties, and Taxes: Your order may be subject to customs duties, taxes, or other fees upon arrival in your country. These charges are determined by local authorities and are not included in the purchase price or shipping costs. You, as the recipient, are responsible for covering any such fees.

Tracking Information

We provide tracking details for all international shipments so you can stay up-to-date on your package’s status. Once your order has been shipped, you will receive a tracking link via email.

Returns, changes, and cancellations:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at ecocella@tutamail.com. Please note that returns will need to be sent to the following address: 217 Cedar St, #167, Sandpoint, ID, 83864 If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at ecocella@tuamail.com.

Lost Packages

•Customers should verify the address, check delivery locations, and contact neighbors.

Initiate a claim with the shipping carrier using the tracking number.

•Contact and report to our customer service

Customers are responsible for ensuring we have the correct address prior to shipping. We are not responsible for packages delivered to an incorrect address that was supplied to us at checkout. Packages returned to us due to incorrect addresses will reship at the customer's cost.

We cannot make adjustments to your order after it’s placed. If you realize you made an error after receiving your order notification contact us IMMEDIATELY so we can make the necessary fix before it starts processing.

Our Contact Information

If you need assistance in contacting your shipping carrier or have any questions, please reach out to our customer service team at:

Email: ecocella@tutamail.com

Physical Address: 784 S. Clearwater Loop, STE B, Post Falls ID 83854, United States

Contact - EcoCella - Checkout

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at ecocella@tutamail.com . Please note that returns will need to be sent to the following address:

217 Cedar St, Sandpoint, Idaho, 83864If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at ecocella@tutamail.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at ecocella@tutamail.com.

Contact - EcoCella - Checkout