Wedge

At Ultimate Sack, we strive to provide the best shipping experience for our valued customers. Please take a moment to review our shipping policy to ensure a smooth delivery process for your bean bag chair orders.

Shipping Carrier: We offer the best delivery options for all packages to our customers.

Order Processing Time:

•All orders typically ship within 2 business days, with the exception of:

•Items that require embroidery, which may have a longer processing time.

•Holiday seasons, where there may be slight delays due to increased order volume.

Shipping Destinations and Rates:

•All deliveries typically arrive between 3-5 days after the carrier scans your package.

•Additional Shipping Options:

•Hawaii & Alaska: Available for $150.00.

International Shipping: At this time, we do not offer international shipping. We apologize for any inconvenience.

Shipping to PO Boxes: Please note that we do not ship to PO Boxes. Ensure you provide a physical address for accurate delivery.

Address Accuracy: It is crucial to provide accurate and up-to-date mailing addresses. Ultimate Sack will not be responsible for issues arising from incorrect addresses. If a package is returned due to an incorrect address, the customer is responsible for repurchasing it from FedEx and covering the reshipment costs.

Military Addresses (APO): If the address during checkout does not populate, we can not ship to the APO address.

Order Processing and Delivery:

•Order Processing: We process orders as promptly as possible. You will receive an email notification once your order is printed and sent to our warehouse for packing.

•Typical Shipping Time: In most cases, items will ship within 3-7 business days, but please be aware that this may vary during peak times.

•Holidays: We do not ship orders on US holidays.

•Delivery Time: Please allow an additional 1-7 days for delivery based on your location.

Order Cancellation: Once an order is placed, we are able to cancel it. However if the item is already loaded onto a truck there will be a few days between canceling and refunding your order.

Ultimate Sack is committed to providing excellent service and ensuring your bean bag chair orders reach you in a timely manner. If you have any questions or need further assistance, please don't hesitate to contact our customer support team. Thank you for choosing us for your bean bag chair needs!

Contact - Ultimate Sack - Checkout

Start a Return

At Ultimate Sack, we want you to be completely satisfied with your purchase. We have partnered with ReDo, a hassle-free return and exchange service, to provide you with a seamless experience. All returns and exchanges will be processed through ReDo, ensuring convenience and peace of mind for our customers.

Option 1: Free Returns and Exchanges with ReDo

When you shop with us, you have the advantage of free returns and exchanges through ReDo. Here's what you can expect:

Free Returns: You can return your product for any reason within 15 days from the date of delivery, even if it's customized (embroidered). We'll cover the cost of return shipping.

Free Exchanges: If you received a defective or damaged product due to shipping, we will replace it at our expense. ReDo will also handle the exchange process for you.

Easy Process: Simply initiate your return or exchange through the ReDo app on our website, and they will guide you through the steps. ReDo will provide you with a prepaid shipping label for your convenience.

Option 2: Standard Returns and Exchanges

All returns and exchanges, including those for customers who did not add ReDo to their order, will be processed through ReDo. Here's our standard return and exchange policy:

Returns: You can return non-customized products within 15 days from the date of delivery for a full refund. However, customized products (such as embroidered items) are non-refundable.

Exchanges: If you receive a product that is defective or damaged due to shipping, we will replace it at our expense. For all other exchanges, the return shipping cost will be at the expense of the customer.

Condition: Regardless of the option chosen, all returns and exchanges must be in new, unused condition, with original packaging and tags intact.

Please note that all returns and exchanges, whether you added ReDo to your order or not, will be seamlessly processed through the ReDo platform. If you have any questions or need assistance, please don't hesitate to contact our customer support team.

REFUNDS

Once we receive your return, we will process it and issue a full refund to your original form of payment. Refunds are generally processed within 5-7 business days from the day we receive your package.

Contact - Ultimate Sack - Checkout