Weck Jar

Meat boxes are shipped Monday-Wednesday to ensure they do not get stuck in transit over the weekend and arrive thawed. After it is shipped, your package will arrive in 24-48 hours. If your order is delayed please send a note to support@ballerinafarm.com and include your order number. Please be mindful that orders placed after noon on Tuesday might be scheduled for shipment in the following week.

For our non-perishable goods, we offer shipping throughout the week. While our team works diligently to process orders promptly, high demand may extend the shipping time frame to 2-8 business days (Monday to Friday).

Perishables should arrive to you frozen. If the meat does not arrive frozen, kindly contact us with your name and order number and we will be happy to ship you a replacement box.

Once it has been fulfilled, an order cannot be canceled or updated.

Once it has shipped, an order cannot be cancelled or updated.

You are responsible to provide the correct shipping address. If we are not given the correct shipping address, we cannot provide a replacement order for items delivered to the incorrect shipping address given at checkout. Please double-check all shipping information is correct before ordering.

If your order has an incorrect address and has not been processed, please contact us as soon as possible at support@ballerinafarm.com .

Be sure to include your name, order number, and the correct address.

Contact - Ballerina Farm - Checkout

ReturnsWe have a strict no-returns and no-refunds policy on perishable and food-related items.

You can still return your unworn, unused, unwashed and originally packaged non-food items for a refund or store credit within 21 days of delivery but you will be responsible for the cost of the return shipping label.Click HERE to start a return.Damaged ItemsIf any items arrive damaged, please reach out to our team at support@ballerinafarm.com as soon as possible. We can offer replacement, refund or store credit for the item(s) for up to 21 days after delivery. If the item(s) arrive damaged and this was not disclosed before you return them, we will not be able to refund the order.

Lost or Missing Package

We understand how frustrating shipping issues can be, and we’re here to help. Please review the information below regarding packages that are lost in transit or marked as delivered but not received. While we will gladly assist, carrier-related issues are ultimately outside of our control and may require your cooperation to resolve.

Lost in Transit

A package is considered lost in transit if tracking has not updated for 7–10+ business days.

Please continue monitoring your tracking information during this time. If there have been no updates after the allotted timeframe and your package has not arrived, contact our support team so we can assist with the next steps.

Marked as Delivered but Not Received

If your tracking shows “Delivered” but you have not received your package, please complete the following steps before contacting us:

Check around your property (porch, garage, mailbox, side doors, or other secure areas).

Review any available security camera footage.

Confirm with neighbors and other household members.

Allow up to 72 hours, as carriers sometimes mark packages as delivered shortly before they arrive.

If you are still unable to locate your package, please contact us within 7 days of the marked delivery date.

Please note that, depending on the carrier’s findings, some cases may not qualify for a replacement, store credit, or refund.

All returns are subject to the guidelines outlined in our Returns & Damaged Goods Policy. We reserve the right to update our Returns & Damaged Goods Policy anytime.

Contact - Ballerina Farm - Checkout