Wavy Curly Define Complete Kit

Shipping, Lead Times, Custom Fees:

Orders are typically processed within 1–2 business days after they are placed. Once your order has been processed, your selected shipping method will apply.

Delivery estimates for orders (excluding holidays) are generally 5–10 business days from the shipment date. Please note that delivery times may vary due to carrier delays, holiday periods, new product launches, or high peak seasons.

Bounce Curl is not liable for any delays in transit once the package has left our warehouse. Tracking information will be sent to your email, or you may monitor your shipment at any time via BounceCurl.com under the “Orders” section of your account.

If the address you provided is incorrect and items are returned to Bounce Curl, you will be charged for the cost of shipping to resend the package. If you have any questions or concerns regarding your order, please contact us at shipping@bouncecurl.com .

Worldwide Shipping Terms:

•International orders may be subject to customs duties and import taxes upon arrival. These fees are not collected by Bounce Curl and are paid directly to your local carrier or customs authority. All international shipments are sent DDU (Delivered Duty Unpaid), meaning taxes and fees are not included at checkout.

International delivery may take 30+ business days depending on destination and carrier delays. Bounce Curl is not responsible for delays once the package leaves our warehouse. Orders remain trackable through delivery. By placing an international order, you acknowledge and accept potential customs charges required for release of your package.

Terms and Conditions:

When placing an order, you are required to confirm that you have read, understood, and agreed to our Terms and Conditions.

You acknowledge that the shipping address provided is accurate. If an order is not delivered due to an incorrect address and is returned to Bounce Curl, we may either

•refund the product cost (excluding shipping)

•reship the order to the correct address for an additional shipping fee.

If the order is not delivered and is not returned to Bounce Curl, or becomes lost in transit, Bounce Curl is not responsible, and no refund will be issued. Shipping addresses cannot be modified once an order has been shipped. Customers are also responsible for any applicable customs duties and fees on international orders.

Non-Returnable Items :

•2 oz and sample size trial and travel products .

•Used accessories, including but not limited to combs, brushes, clips, bonnets, turbans, etc, without cause.

•Open supplements, including tea, vitamins, and Gummies.

•Items purchased directly from Amazon or one of our authorized salons or retailers. Please contact the originating retail establishment directly.

•Certain items, including but not limited to clearance or final sale products, may not be eligible for return. Please refer to the product details at the time of purchase for any specific return restrictions.

Non-Damaged Returns :

•Products: Must have more than 75% of its original content remaining.

•Individual product within a kit: Must have more than 75% of its original content remaining.

•Accessories: Must be new and unused.

•Supplements: Must be new and never opened.

•Bulk Orders: For orders of 10 or more items, a 15% restocking fee will apply. This fee covers the additional handling and processing required for bulk returns.

•A Return Authorization (RA) number must be requested and approved by our customer service team before a return can be accepted and processed.

•Returns must be requested and returned within thirty (30) days of the delivery date. Shipping costs are non-refundable.

Click HERE to request a Return Authorization number.