Waterproof Case Mount

At TheSnapCam, we are committed to delivering your order as quickly and efficiently as possible.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). Once processed, your order will be shipped for delivery.

Shipping Time

Standard shipping takes 3–10 business days after your order has been processed. Delivery times may vary based on your location and carrier service.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a confirmation email with tracking information. Please allow up to 48 hours for the tracking link to update.

Delays

While we strive to meet our delivery timelines, delays may occur due to circumstances beyond our control, including carrier delays, weather conditions, or high order volume. TheSnapCam is not responsible for shipping delays caused by the carrier.

Incorrect Address

Please ensure your shipping address is accurate at checkout. TheSnapCam is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Stolen Packages

If your package is marked as delivered but you have not received it, please contact your local carrier first. If the issue cannot be resolved, contact us at info@thesnapcam.com and we will assist you.

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We have a 30-day return policy, which means you have 30 days after receiving your item to send your item back for a refund. The item must be shipped to our warehouse with a tracking number provided within the 30 days for the return to be processed, because of this we recommend reaching out to us to request a return at least 48 hours before the 30 days is over. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. The product may also be retuned in slightly used condition as long as there is no visible wear and the product functions as it came. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@thesnapcam.com If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Tracking information is also required as proof of return, without it your return will not be accepted.You can always contact us for any return question at info@thesnapcam.com

Order cancellations after dispatchOnce an order is placed, we’re unable to cancel it, change the address, or issue a refund. If you no longer want the item, you must allow the delivery to complete and then start a return within 30 days as outlined above. Refusing delivery will void your eligibility for a return and refund. This does not affect your statutory rights—EU customers may still exercise the 14-day cooling-off right by returning the goods after delivery.

Return requests and shipping responsibilityAll returns must be requested and approved before sending items back. To request a return, please contact us using our contact form or email us at info@thesnapcam.com. Customers are responsible for arranging and paying for return shipping. You must provide valid tracking information as proof that the return has been shipped — returns without tracking will not be accepted and no refund will be issued.

Shipping delaysPlease note that shipping times are estimates and may occasionally be affected by carrier delays, customs processing, or other factors outside our control. Shipping delays do not constitute grounds for a cancellation or refund. If your package is significantly delayed, please contact us using our contact form or email us at info@thesnapcam.com so we can help track your order.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@thesnapcam.com

Email or Phone - TheSnapCam - Checkout