Warhammer 40,000: Introductory Set

Dispatch Time

If all of the items you have ordered are in stock, we will dispatch your order the same day if ordered before 12pm, or the next day if ordered after. We dispatch items daily Mon-Fri (excluding UK Bank Holidays and Public Holidays).

Splitting Orders

By default, we will not split any orders. This means if you place an order with a mixture of backordered or pre-ordered items, and in-stock items, we will wait until all of the items in your order are available before shipping the whole order out to you.

If you need the order split, you will need to contact us, and there may be an additional shipping charge for this depending on the value of your order.

Pre-Orders

Many items on our website are available as a pre-order. This means the item is not yet in circulation, but has been announced by the publisher/creator.

If we receive these items from the supplier before the expected release date, wherever possible we will dispatch these items to arrive no earlier than the release date, due to stipulations within our suppliers' contracts.

For Local Collection orders, the same applies. Items will not be able to be collected until the date of release.

Occasionally the release date of an item may change. As such, the release dates given on pre-orders on our website are not a guarantee of a delivery date.

Delivery

All of our domestic orders are sent via tracked Royal Mail services. If you provide us with an email address at checkout, the courier will send a tracking link to that email.

This means you can see where your orders are at every step of the way! If you believe an order has become 'stuck' (staying in one status for more than 3 days), please contact us and we'll get in touch with the courier to resolve the situation.

Our delivery estimates are only estimates based on the vast majority of parcels, and are not a guarantee. Orders taking longer to be delivered are rare, but they can happen. In these situations we will not refund the delivery costs.

If you aren't in when the delivery is attempted, a card may be left by the courier letting you know what's happened. In most cases a redelivery will be attempted the next day, and you can visit the courier's website to make changes like having your parcel delivered to a neighbour.

Please see Royal Mail's own shipping policies for current details on steps they may take in case of a failed delivery. These policies can change often, depending on current load, weather conditions, time of year, etc.

Royal Mail Tracked 24

Tracked 24 shipping is typically delivered next business day after dispatch.

Royal Mail Tracked 48

Tracked 48 shipping is typically delivered 2 business days after dispatch.

Royal Mail Special Delivery

Special Delivery is typically delivered next business day after dispatch, before 1pm.

Free Shipping

The service used for Free Shipping will be at our discretion, and can vary based on the value of the order, its contents, its location, and its weight. It is free for any address within Mainland UK (excluding NI). The majority of the time this will be Royal Mail Tracked 48.

We typically estimate 2-3 business days for Free Shipping, as this is the rate of the slowest courier we could potentially use. Your parcels may well be sent with a courier which delivers them in a shorter timeframe than this, but given the courier used can vary, we always estimate at the slower rate.

Orders above £200 are not eligible for Free Shipping due to the high value of the contents. Instead a heavily subsidised Royal Mail Special Delivery service is used so the parcel remains fully insured, whilst providing you with a discount equal or greater than our regular free shipping.

Local Pickup

For those living close to us, we offer a Local Pickup option. This can be selected at checkout from the shipping options.

We will always attempt to have these ordered processed and ready to collect within 24 hours where all items are in-stock.

International Shipping

Unfortunately due to the introduction of the EU GPSR regulations, we currently do not ship outside of mainland UK (which includes not shipping to Northern Ireland).

Aerosol Shipping

In order to ship aerosols, even within the UK, a Dangerous Goods license is required. Currently, we don't possess one of these, and as such we're unfortunately not able to ship aerosols.

As such, if any aerosol item is added to your cart, there will be no shipping options available, but you will still be able to select Local Pickup if you live locally.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, still sealed in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@imps-gaming.com . Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@imps-gaming.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like custom products (such as special orders or personalised items). We also do not accept returns for hazardous materials, flammable liquids, or gases (such as aerosols). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on gift cards, and cannot refund vouchers used for discounts on purchases.

Tickets will not be refunded or exchanged if cancelled within 7 days of the event start date.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, a replacement will be sent to you.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, your refund will be made to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Refunds will be made for both the cost of the item(s) and the original shipping amount paid by you.

Return shipping will be paid for by ourselves in the case of items being faulty or damaged, but not in the case of items being returned because of a change of mind. In that instance, you will be responsible for the cost of return shipping, and making sure the item is returned to us in a way which keeps it resalable and eligible for a refund (as outlined above).

Contact - Imps Gaming - Checkout