Wall Mounted Monkey Bar Rigs

The estimated dispatch time is 1-3 working days for stock items; 7-10 working days for non-stock items. Pre-order items will be dispatched on the same day we receive the stock. The website will be kept up to date with the ETA for these items.

SHIPPING RATES FOR FLOORING PRODUCTS

Orders over £250 – FreeOrders up to £250 – a standard pallet charge applies of £39

Unfortunately, the following postcodes do not qualify for free delivery. Delivery charges will be applied separately as shown below:

Postcode

Per Pallet Charge

Transit Time

BT Northern Ireland

(Pallets and Parcels)

£70.00

2-3 days

Dublin

£110.00

2-3 days

KW (1-14)

£95.00

2-3 days

EIRE

£110.00

2-3 days

PO (30-41), ISLE OF WIGHT

£105.00

2-3 days

IM (ISLE OF MAN)

£137.75

2-3 days

GY (1-8), JE

£152.75

3-5 days

HS, KW (15-17), ZE

£163.75

3-5 days

GY (9,10, ALDERNEY & SARK)

£207.25

3-5 days

Scottish Islands

£165.00

2-3 days

*SURCHARGES

Delivery

Additional Charge

Before 10.00 am

£20.00

Before 12noon

£13.00

Timed Delivery

£15.00

Saturday AM

£50.00

Re-Deliveries

£59.00

Priority (Next Day) Delivery

£50.00

*If you wish any of these additional services then please contact us directly to organise.

COLLECTION OF GOODS

Free collection is available from the warehouse in Hillington with advance notice. Tell us when you are coming to collect and bring your confirmation email.

Unless your goods are faulty, you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. We can arrange the collection for you and, if you receive a refund, the cost of return shipping will be deducted from your refund – currently £59 per pallet (return & restock fees).

Orders are processed and dispatched from our warehouse at 51 Watt Road, Hillington, Glasgow, G52 4RY.

You will receive an automated email from us when your order has been dispatched from the warehouse with more delivery information.

We use UPN for palletised deliveries like flooring, DX 2 MAN for larger items such as bikes, treadmills or tracks and DX for parcel deliveries.

You can track your order at the UPN Website (if your tracking link number is preceded by a 'SS') by going to the Podtracker section at the bottom of their webpage.

If your tracking link number starts with a "L" followed by 7 numbers e.g. L735895 your order has been dispatched through DX Freight. You can track your order here DX 2 MAN or phone the call centre on 0333 241 1188.

If your tracking number is a 10 digit number starting with 70, your order has been despatched by DX. You can track your order here DX

Small items such as flooring samples or resistance bands are sent by Royal mail and do not have a tracking number.

Although we endeavour to get your order to you as quickly as possible, there are rare occasions where our courier partners may encounter unforeseen problems which may delay your order. Although we will act quickly and responsively to sort out any problems, these are mostly out with our control and SuperStrong Fitness will not be held responsible for any losses caused by these delays.

IMPORTANT - *Please do not book fitters before you receive your goods as we will not be liable for cost incurred due to delays*

UPN DELIVERY

If your order has been dispatched via UPN then the following delivery instructions are relevant:

UPN will contact you directly to arrange a suitable day for delivery. Please ensure we have the most up to date contact number to avoid any delay on your delivery.

Once your delivery date has been agreed with UPN you must ensure you have someone available to accept delivery (unless you have prior agreement with us or UPN for the pallet to be left in a safe place). Please be aware that there will be an additional delivery charge of £59 for any failed delivery.

Very important

The goods are delivered routinely on an 18T truck (similar size to a bin lorry). Please advise ASAP if your property is not suitable for delivery by this type of vehicle and we can inform the delivery company to make special arrangements for a smaller vehicle. Additional charges will apply.

Receiving delivery

UPN offers a kerbside delivery only and, as such, they will not enter your property. In the event that you will not be available to receive your delivery, so long as you give us advanced approval the company can leave your goods in a safe place.

The pallet is considered part of the packaging and is, therefore, your own responsibility to dispose of.

DX 2 MAN

If your order has been dispatched via DX 2 MAN then the following delivery instructions are relevant:

DX 2 MAN will contact you directly by text to advise on a delivery day. If this day is not suitable you must make alternative arrangements via the link in the text or by contacting the DX 2 MAN Call Centre on 0333 241 1188.

Please ensure we have the most up to date contact number to avoid any delay on your delivery.

Once your delivery date has been agreed with DX 2 MAN you must ensure you have someone available to accept delivery (unless you have prior agreement with DX 2 MAN for your parcel(s) to be left in a safe place). Please be aware that there will be an additional delivery charge of £59 for any failed delivery.

Receiving delivery

DX 2 MAN offers Threshold Delivery which means the parcels will be delivered to your door.

In the event of receiving damaged goods - for UPN, DX 2 MAN & DX Deliveries

In the unfortunate event of your order arriving damaged, you must report this to us as soon as possible so that we can process a claim. Our contact details are info@superstrong.co.uk.

We will require you to provide pictures of both the packaging and the contents, clearly showing the nature of the damage.

SHIPPING RATES FOR FLOORING PRODUCTS

Orders over £250 – FreeOrders up to £250 – a standard pallet charge applies of £39

Unfortunately, the following postcodes do not qualify for free delivery. Delivery charges will be applied separately as shown below:

Postcode

Per Pallet Charge

Transit Time

BT Northern Ireland

(Pallets and Parcels)

£70.00

2-3 days

Dublin

£110.00

2-3 days

KW (1-14)

£95.00

2-3 days

EIRE

£110.00

2-3 days

PO (30-41), ISLE OF WIGHT

£105.00

2-3 days

IM (ISLE OF MAN)

£137.75

2-3 days

GY (1-8), JE

£152.75

3-5 days

HS, KW (15-17), ZE

£163.75

3-5 days

GY (9,10, ALDERNEY & SARK)

£207.25

3-5 days

Scottish Islands

£165.00

2-3 days

*SURCHARGES

Delivery

Additional Charge

Before 10.00 am

£20.00

Before 12noon

£13.00

Timed Delivery

£15.00

Saturday AM

£50.00

Re-Deliveries

£59.00

Priority (Next Day) Delivery

£50.00

*If you wish any of these additional services then please contact us directly to organise.

COLLECTION OF GOODS

Free collection is available from the warehouse in Hillington with advance notice. Tell us when you are coming to collect and bring your confirmation email.

Unless your goods are faulty, you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. We can arrange the collection for you and, if you receive a refund, the cost of return shipping will be deducted from your refund – currently £59 per pallet (return & restock fees).

Contact - SuperStrong Fitness - Checkout

30-DAY RETURNS POLICY FOR ALL PRODUCTS

IMPORTANT: PLEASE KEEP YOUR ORIGINAL PACKAGING FOR AT LEAST 30 DAYS

In the unlikely event that you are not fully satisfied with your purchase, you may choose to return your order within 30 days of the delivery date. The items must be returned in their entirety, undamaged, and in the original packaging, including the user manual, power adaptor, screws, bolts etc. and must be in an “as new” condition (including but not limited to scratches or dents).

Refunds

After we receive your item, we will inspect it and process your refund.Refunds will be made in the form of the original payment, or you have the option to choose store credit. Please be advised that for credit cards it may take 5-10 business days for a refund to show up on your statement.

You will be responsible for paying all postage costs, and we recommend that you obtain proof of postage .

Customers should retain the original packaging material for at least 30 days. DO NOT WRITE ON THE PACKAGING. Please note, Super Strong Limited will not accept goods returned in non-original packaging.

Please note any customer refusing to accept delivery of their order for any reason other than the product being damaged in transit will be subject to paying the return carriage cost incurred by Super Strong Limited.

Please contact our customer service team should you need to discuss returning your purchase.

Damages and issuesPlease inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

ExchangesThe fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Exchanges have to be requested within the 30 days.

Exceptions/Non-Returnable ItemsCertain types of items cannot be returned or refunded, like custom products (such as special orders, customised items, or personalised items). Please get in touch at info@superstrong.co.uk if you have questions or concerns about your specific item.

Please ensure you're 100% happy with the proposed customisation/personalisation before purchasing, as we will be unable to refund you or have the item returned once it has been modified.Unfortunately, we cannot accept returns on sale items or gift cards.

Echelon product after sales care

All after sales care for the Echelon products is provided by Echelon themselves.

If you need technical assistance, report a missing part or discuss the products in any way please contact Echelon customer services directly. You can contact them on cs@echelonfit.uk or call on +44 (0)1604 420517

Contact - SuperStrong Fitness - Checkout