Wall Ball Package - Complete

In order to ship products to you, we use a variety of shipping methods ranging from UPS, USPS, and FedEx to LTL freight carriers. Depending on the size and weight of your purchase, we will choose the most timely and cost effective method of shipping. Shipping costs are non-refundable.

Same Day Shipping

We strive for same day shipping on any order that is received by 12:00pm CST Monday through Friday (excluding select holidays). Orders placed after 12:00pm CST will ship the next business day. If you place your order on a weekend or holiday, your order will be shipping next business day. This offer only applies to in-stock items. Orders are shipped from our Minnesota warehouse.

Same Day Shipping summary:

•Most orders received before 12:00pm CST will ship out the same day.

•Item must be in stock.

•Most orders placed on a holiday or a weekend will be shipped the following business day by noon.

•If you have questions about this policy email us at sales@torquefitness.com

LTL Freight delivery

Items over 120 lbs ship via an LTL freight carrier that requires a scheduled delivery time that is arranged between the carrier and the customer (you!). You are required to be present at the pre-arranged delivery time to sign for the delivery and move your package into your desired location. This delivery method is curbside drop-off unless otherwise specified by the customer and agreed to by Torque Fitness. The driver will arrive at the shipping address you supplied when ordering and you are responsible for moving the products into your desired location. Some shipments may be delivered on a full size semi-truck so please be sure you choose a shipping address that can accommodate a full sized trailer or contact us before hand so we can make separate arrangements with the freight company.

If you change your shipping address once the product has left our facility you will be responsible for any re-consignment fees that are incurred. Please be sure to contact us ASAP if you need to change your shipping address for any reason.

LTL shipments should arrive wrapped, strapped, and in good condition. Customers should check the packing slip and condition of the package prior to signing off on it. If there are any discrepancies they should be noted before accepting the shipment.

Call 763-754-7533 or email sales@torquefitness.com for any shipping related questions.

When your shipment arrives at the destination terminal, the delivery company will contact you to arrange a drop off time/date. It is the responsibility of the customer to schedule delivery with the freight provider at this point. Make sure you have provided us with a phone number the delivery company can contact you at to schedule the last step of your delivery.

Unless additional arrangements are made prior to your delivery, the delivery driver WILL NOT:

•Carry your order into your desired location

•Assemble your equipment

FREE SHIPPING OFFERS

All shipping offers apply to online store only at pricing listed on website.

FREE SHIPPING!

Any online TANK or TANK Accessory purchase qualifies for free shipping anywhere in the 48 contiguous United States (every state in the US, except Alaska and Hawaii). If you live outside this area, contact us to arrange shipping.

We strive for same day shipping on any order that is received by 12:00pm CST Monday through Friday (excluding select holidays). Orders placed after 12:00pm CST will ship the next business day. If you place your order on a weekend or holiday, your order will be shipping next business day. This offer only applies to in-stock items. Orders are shipped from our Minnesota warehouse.

All items that qualify for free shipping are listed on this page: Free Shipping Deals

DISCLAIMER

SHIPPING PRICING AND ORDER ERRORS

In the case that Torque Fitness cannot complete an order or needs to add additional charges due to unforeseen circumstances, we will contact you to inform you of any changes before your order is shipped out. We reserve the right to cancel or change an order for any reason, but we will contact you before any changes are made. Examples of reasons this could happen are, but not limited to: Errors in product pricing, shipping information, and customer credit or fraud issues. We may contact you in the case that additional information is required to process your order.

If for any reason you (the customer) choose to cancel your order while the shipment is over the road without attempting to find reasonable accommodation to complete the delivery, the cost of shipping will be deducted from your refund to return the product to Torque HQ. If it was a free shipping item, 10% the total cost of the product will be deducted from your refund.

ADDRESS RETURNS TO

Send all returns/exchanges to:

Torque Fitness Returns Department 11201 Xeon St NW Suite 101 Coon Rapids, MN 55448

TANK™

Returns and exchanges are accepted on all TANK™ units and TANK related accessories within 30 days of receipt of shipment regardless of use. Damaged TANK or TANK related accessories will be evaluated on a case by case basis. TANK returns must include their original packaging. The customer is responsible for any return shipping charges.

ALL OTHER PRODUCTS

Returns/exchanges are accepted on unused items in new condition within 30 days of purchase and must include original packaging.

All returns/exchanges must have a Return Authorization so that we can process it. Please contact our Service Department by phone (763)-754-7533 or email sales@torquefitness.com to setup your return or exchange. The Return Authorization number(s) given must be clearly marked on the items being returned for us to process it.

A restocking fee will apply to all non-TANK related returns equal to the amount of the original shipping cost + a minimum of 15% of the original price of the items being returned depending on the condition of the item(s) upon receipt.

The customer is responsible for arranging shipping the item(s) back to Torque Fitness and all costs associated. If unable to make these arrangements, we may be able to assist and get freight quotes to facilitate this, which will be deducted from the total refund.

Please allow up to 14 days for us to process your return or exchange from the date of arrival at our facility. You are responsible to ensure your return arrives back at our facility.

WHERE TO SEND

Send all returns/exchanges to:

Torque Fitness Returns Department 11201 Xeon St NW Suite 101 Coon Rapids, MN 55448

Torque Fitness Price Adjustment Policy

Torque Fitness offers price adjustments (up to 72 hours after purchase) on qualifying items found for less on torquefitness.com. To qualify, the purchase must be a TANK related item and must have been made within the last 72 hours. If we begin a new promo that includes a free item, you may be eligible to receive the promo item for free, but you may need to cover shipping.

How do you get a price adjustment?

If you made a TANK related purchase in the last 72 hours within the start of a promotion that discounts the product(s) you purchased and you would like a price adjustment, please email sales@torquefitness.com with your order number. We will review your order and submit qualifying refunds via the original payment method.

Exclusions

Torque is not responsible for matching prices of other retailers.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at sales@torquefitness.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at sales@torquefitness.com .

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.