WaddlePlay™

At PawsnHeart , we strive to deliver your orders as quickly as possible. Our shipping times vary based on your location.

Delivery Times

United States of America: 1-3 business days

United Kingdom: 1-3 business days

Canada: 1-3 business days

Australia: 1-3 business days

Worldwide Countries: 2-5 business days

Please note that business days do not include weekends or public holidays.

Processing Time

All orders are processed within 24 hours.

Tracking Information

Once your order has been shipped, you will receive a tracking number via email. You can use this to monitor the status of your delivery.

Delays and Exceptions

While we aim to meet the estimated delivery times, unforeseen circumstances such as weather conditions, customs delays, or high order volumes may cause slight delays. If you experience any issues with your shipment, please contact our support team at support@pawsnheart.com

For further inquiries, feel free to reach out to our customer service.

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At PawsnHeart, we strive to ensure your complete satisfaction. If you are not fully satisfied with your purchase, you may return your item(s) within 60 days of delivery. Please read our return and refund guidelines below.

60-Day Satisfaction Guarantee – Try Before You ReturnWe want you and your pet to feel confident when shopping with us. Our 60-day satisfaction guarantee allows you to try the item at home.If you’re not satisfied for any reason, you may return the product even if it has been tried, as long as it is not excessively damaged.The “unused, unwashed, and in original packaging” condition applies only to standard returns, not to our satisfaction guarantee.

Eligibility for Standard Returns• Items must be returned in their original condition: unused, unwashed, and with all tags and packaging intact.• Proof of purchase (receipt or order confirmation) must be provided.• Personalized or final-sale items are non-refundable unless defective or damaged.

How to Initiate a Return• Contact our Customer Support team at support@pawsnheart.com to request a return.• Provide your order number and details of the item(s) you wish to return.• Once approved, you will receive a return authorization and instructions on where to send your item(s).

Refund Process• After receiving and inspecting the returned item(s), we will notify you of the approval or rejection of your refund.• Refunds will be processed within 5–7 business days after approval and will be credited to your original payment method.• Please note that shipping fees are non-refundable.

Return Shipping• Customers are responsible for return shipping costs unless the item is defective or damaged.• For defective or damaged items, PawsnHeart will provide a prepaid return shipping label.

ExchangesIf you need to exchange an item, follow the return process above and place a new order for the desired item.

Late or Missing RefundsIf you have not received your refund after 10 business days:• Check with your bank or payment provider.• Contact us at support@pawsnheart.com for further assistance.

Contact UsFor questions about our Return & Refund Policy, please email us at support@pawsnheart.com

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