Vitis vinifera 'Chardonnay'

Garden Wildlife makes every effort to ensure that the goods you order get to you undamaged and in a timely fashion. Please ensure you read the following in the event of a problem to ensure speedy resolution of any problems:

General

Orders are dispatched Monday – Friday excluding bank holidays.

The expected delivery time for each item is listed on the product page and varies from range to range.

Some items are readily available while others need to be prepared, and others are made to order, so the items won’t necessarily be dispatched the next day but they should arrive within the expected delivery time.

If the item is expected to take longer than listed our team will contact you via email to make sure that the delivery time is appropriate.

If there are multiple items on the order with different delivery times, the order may be split. You will be sent a tracking update for each portion of the order as it is sent.

Delivery to Scotland and Off-shore locations may not be possible, could take longer, or could cost more. If there are any issues regarding the delivery address our team will email you as soon as possible.

Pond Plants

Currently dispatching on Tuesdays and Thursdays only.

•In the main season, orders placed by 11am on a working day are sent the next working day, excluding Friday (or the Thursday before Easter).

•During low season we will amend the days orders are shipped. The dispatch days are normally:

•March - Twice weekly Tuesday and Thursday

•April to Mid-August - 4 days per week Monday to Thursday

•Mid-August and September - Twice weekly Tuesday and Thursday

•October to February - Once per week on Tuesday

•Due to the volume of orders being handled, we are unlikely to be able to amend or cancel an order if it has already been picked and packaged. Once in this status, the order will be shipped and invoiced accordingly.

•Our couriers will leave orders in a cool shaded area if there is no one at the address provided, or with a neighbour if possible.

Support

We will always send you as much tracking information as possible regarding your order.

Our team is also available to contact at sales@gardenwildlife.com should you need us.

Contact - Garden Wildlife - Checkout

Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where refunds are rejected or only partial refunds are granted (if applicable) - Any item not in its original condition, is damaged or missing parts for reasons not due to our error - Any item that is returned more than 14 days after delivery (subject to prior agreement)Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@gardenwildlife.com. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@gardenwildlife.com and send your item to: Garden Wildlife, 161 Weedon Road, Northampton, NN5 5DA, United Kingdom. Shipping To return your product, you should mail your product to: Garden Wildlife, 161 Weedon Road, Northampton, NN5 5DA, United Kingdom You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact - Garden Wildlife - Checkout