vitae lightbulb 3in1 E27

1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

2. Delivery Location

Items offered on our website are available for delivery to addresses across Europe. [You can specify countries if needed]

3. Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within [number] business days of the date of your order. Business day means Monday to Friday, except holidays.

4. Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

5. Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at [Your Contact Information].

6. Questions

If you have any questions about the delivery and shipment or your order, please contact us at [Your Contact Information].

7. Packeta Delivery Options

We have partnered with Packeta to offer you the following convenient delivery options:

Pick-Up Point Delivery

•Select Packeta as the delivery provider upon checkout.

•Choose from tens of thousands of pick-up points across Europe.

•Receive a text message and email with a pick-up password once the parcel is delivered to your chosen point​​.

Z-BOX Delivery

•Contactless, self-service delivery point available 24/7.

•Open lockers via a mobile app and Bluetooth​​.

Additional Packeta Benefits

Quick and Easy Parcel Handover: No ID verification or unnecessary paperwork needed, just the pick-up password.

Payment Flexibility: Pay using cash/card, online/COD, or via Apple Pay or Google Pay through the Packeta mobile app.

Extended Storage Period: Can extend the storage period up to 21 days free of charge if needed​.

Return Policy with Packeta

•Transparent return process.

•Check the packaging upon pick-up and return immediately if anything is out of order​​.

[Add additional or specific details about shipping, handling times, exclusions, etc., as per your company's practices and agreements with Packeta.]

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at hi@vitaelight.com . Please note that returns will need to be sent to the following address: Sázavská 2031, 120 00 Vinohrady, Prague, Czechia If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at hi@vitaelight.com

Rental Terms and Conditions

Deposit and Renewal: Each bulb rental requires a 12EUR refundable deposit. Enjoy your first month free, with rental renewing automatically at 2.49EUR monthly thereafter.

Damage or Malfunction: Should anything happen to your rented bulb, simply return it to us, and we will provide a replacement. You also have the option to switch to a different bulb of the same price range, easily manageable within your customer profile.

Hassle-Free Management: Our goal is to streamline your experience. Manage your rentals, returns, and exchanges directly through your customer profile, eliminating the need for calls or emails.

Return and Refund Policy

Warranty Returns: All Vitae Bulbs come with a standard warranty period during which any defects in materials or workmanship are covered. If you encounter any issues within this period, please return the bulb for a replacement or refund.

Post-Warranty Service: If a DEN or EEN bulb falters after the warranty period has expired, it can be sent back to us for evaluation. We offer a repurposing service, turning these bulbs into Vitae Orange-only bulbs.

Repurposing Initiative: Our commitment to sustainability means we aim to repurpose returned bulbs, reducing waste and offering continued value to our customers.

Discount Offer: As a thank you for participating in our sustainability efforts, customers who return a faulty bulb will receive a 50% discount on the purchase of a new Vitae Orange-only bulb. To avail of this offer, please follow the return process outlined on our website.

Process: To initiate a return, please contact our customer service team with your order details. Further instructions will be provided to facilitate the return process.

We reserve the right to modify this policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hi@vitaelight.com

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