Visual Comfort Studio Nova | Lamps at 75W

Fan Diego Shipping Policy

At Fan Diego, we understand the importance of a seamless and reliable shipping experience for our valued customers. Our Shipping Policy is designed to provide clarity on the process and expectations associated with the delivery of your ordered products. Please take a moment to review the following details:

1. Order Processing:

•Orders are typically processed within 1-2 business days after payment confirmation.

•Customized or special orders may require additional processing time, and customers will be notified accordingly.

2. Shipping Methods:

•We have a 1-2 day handling time & a 6-8 day transit time. This totals up to a 7-10 day delivery time.

•We offer a variety of shipping options to cater to different preferences and delivery timeframes.

•Available shipping methods include standard ground shipping, expedited shipping, and, in some cases, white glove delivery service.

3. Shipping Costs:

•We offer free shipping for orders at or over $99.

•We do not offer shipping for orders less than $99.

•Shipping costs are calculated based on the selected shipping method, the weight of the items, and the destination address.

•Customers can view the shipping costs during the checkout process before finalizing their purchase.

4. Shipping within the Contiguous United States:

•We currently offer shipping services to the contiguous United States. We do not ship to Alaska & Hawaii. Unfortunately, we do not ship to P.O. boxes at this time.

5. Shipment Tracking:

•Once your order is shipped, you will receive a confirmation email containing tracking information. This allows you to monitor the status and estimated delivery date of your package.

6. Delays and Notifications:

•In the event of unforeseen circumstances or shipping delays, our customer service team will promptly communicate with affected customers and provide updates on the expected delivery timeline.

7. International Shipping:

•At present, Fan Diego primarily ships within the United States. International shipping options may become available in the future, and any updates will be communicated through our website.

8. Damaged or Lost Shipments:

•If your order arrives damaged or is lost in transit, please contact our customer service team immediately at sales@fandiego.com . We will initiate an investigation and work towards a satisfactory resolution, which may include replacement or refund.

9. Returns and Exchanges:

•For information on returns and exchanges, please refer to our Return Policy .

By placing an order with Fan Diego, you agree to abide by the terms and conditions outlined in our Shipping Policy. We appreciate your trust and are committed to delivering your products in a timely and secure manner.

If you have any questions or require further assistance, please don't hesitate to contact our customer service team at sales@fandiego.com or call us at (858) 292-9244 .

Thank you for choosing Fan Diego for your cooling and ventilation needs!

Contact - Fan Diego - Checkout

Order Returns or Exchanges

All products must be in new, uninstalled condition, and in original packaging, and within 30 days of purchase to receive a full refund. The customer is responsible for shipping charges to return the item to the manufacturer. A refund will be issued once the item is received. Refunds will be issued via the original payment method. All lighting purchases are subject to a 25% restocking fee. We are unable to accept returns on parts and light bulbs.

All merchandise must be returned in original condition for refund, less shipping costs.

•Shrink wrap and screw packs intact

•Wires uncut/unaltered

•Free of scratches and/or defects

•Non-installed or assembled

•Original packaging

To initiate a return, please contact our customer service team at sales@fandiego.com or (858) 292-9244 to request a Return Merchandise Authorization (RMA).

Back Orders

Periodically due to the overwhelming popularity of an item, the item may be placed on backorder status. If your order includes an item that has been placed on backorder, you will be notified by a customer service specialist within 24 hours, who will provide you with date of back order release, alternative items to replace the back-ordered item(s), or the option to cancel your order.

Order Cancellations

If the item you wish to cancel has already entered the shipping process, it cannot be cancelled. However, you may return your product once it arrives. See return process.

Contact - Fan Diego - Checkout