Vintage Twill Work Jacket

Last Updated: March 19, 2026

Welcome to Kostvia! We’re dedicated to providing you with a seamless shopping experience from checkout to delivery. Below, you’ll find all the details about our shipping policy.

Shipping Destinations

We offer worldwide shipping. Whether you're in the United States, United Kingdom, European Union, Australia, or anywhere else, we’ll ensure your Kostvia items are delivered right to your door.

Shipping Rates

Standard Shipping: A flat rate of $10 USD for all international orders. No minimum purchase required.

Expedited Shipping: Available at checkout. Pricing will vary depending on your location and the weight of the items.

Customs, Duties & Taxes

For international orders, your country’s customs office may charge additional import duties, VAT, or other fees.

These fees are not included in the product price or shipping cost.

Customers are responsible for covering any charges upon delivery.

Estimated Delivery Times

Region

Standard Shipping

Express Shipping

United States

7–14 business days

4–6 business days

United Kingdom

7–14 business days

4–6 business days

Germany

7–10 business days

4–6 business days

Australia

7–10 business days

4–6 business days

Canada

8–15 business days

4–6 business days

Japan

8–15 business days

4–6 business days

Other European Countries

7–10 business days

4–6 business days

Rest of World

12–20 business days

4–6 business days

Please note: Delivery times are estimated and can vary depending on factors such as customs clearance, weather conditions, or carrier delays.

Order Processing Time

Orders are processed within 1–4 business days, not including weekends or holidays.

This time frame accounts for quality checks, packaging, and shipment preparation.

Order Tracking

Once your order is shipped, we’ll send you a confirmation email with a tracking number so you can monitor your package’s journey from our warehouse to your doorstep.

Delivery Issues

Delays: Occasionally, external factors like customs or shipping carrier disruptions may cause delays.

Lost/Damaged Orders: If your order is lost or arrives damaged, please reach out to our support team immediately. We’ll work with the carrier to resolve the issue.

Incorrect Address: If your order is returned due to an incorrect address or unclaimed delivery, the customer is responsible for re-shipping costs.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible at info@kostvia.com. We’ll do our best to assist you, but once an order has been shipped, we’re unable to modify or cancel it.

Contact Us

If you have any questions or concerns about your shipment, feel free to get in touch with us:

Email: info@kostvia.com

Website: www.kostvia.com

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At Kostvia, our goal is to ensure you're completely satisfied with your purchase. If, for any reason, you’re not fully happy with your order, you can return it for a refund or exchange for another style within 45 days of receiving your package.

Return Policy

Return Window of damaged item: Damaged merchandise must be returned within 10 days of receipt.

Condition of Merchandise: All items must be unworn, unwashed, and in original condition with all tags still attached.

Sizing Issues: If the item does not match the size indicated on the size guide, please contact us with evidence to initiate the return process. If you accidentally overlooked the size guide (as each item may have a different size guide), we’d appreciate your assistance in returning the items. Please note that return shipping charges will be at your expense. We appreciate your understanding!

To start the return process, please reach out to us at info@kostvia.com.

Returns & Exchanges

You can choose to return your item for:

Exchange for a different product

Refund to your original payment method

Please note that shipping costs (if any) are non-refundable, and we do not provide prepaid shipping labels for returns.

To process your return or exchange:

Contact us at info@kostvia.com to start the return process.

Include a copy of your packing slip or order confirmation email, along with the desired new size or product. Please be aware that while we will try our best to accommodate exchanges, stock availability cannot be guaranteed.

Ship the item back to the address we provide via email.

Once your return is received, we will either send you the new item(s) at no additional cost or issue a refund to your original payment method.

Refunds

A tracking number is required to process your refund. Without it, your refund request will not be eligible.

Refunds are processed within 1 to 3 business days after we receive your return.

It may take up to 5–10 business days to appear in your account, depending on your payment method.

International returns are subject to the same conditions as domestic returns. Please note that customers are responsible for international return shipping and any applicable customs duties or taxes.

Shipping back charges are non-refundable.

Import duties, taxes, and customs fees are non-refundable.

Special merchandise, unless there are quality issues, is not eligible for returns.

Thank you for shopping with Kostvia! We’re a small but passionate team with big dreams to serve you better.

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