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Our primary carrier of choice is UPS however, occasionally orders are shipped via

FedEx and USPS.

All In Stock orders will be shipped Standard Ground with a 3-5 business day

delivery time frame.

Drop Ship orders may require longer processing times with our

manufacturers.

KPaul will not ship to PO boxes. A representative will contact you should you

enter an unacceptable shipping address. Your order will not be processed until an

updated shipping address is provided. If no address is provided within 30 days of

the order date, your order will be canceled.

All orders shipping within the 48 contiguous states will be charged a standard

$9.99 shipping and handling fee.

Expedited orders are only able to ship on business days.

Orders placed on Friday after business hours, Saturday, Sunday, or Holidays will

not qualify for special shipping methods such as Next Day Air, Overnight Shipping,

Second Day Air, or 3 Day Select.

Should you need your order expedited, please contact a customer service

representative at 317-243-1757 Monday – Friday from 8:00 am to 5:00 pm for

pricing/rate quotes. Please be advised that not all items will qualify for expedited

shipping.

Freight Shipments

We use a variety of LTL Freight carriers for orders that do not qualify for UPS or FedEx

delivery.

Irregularly shaped, oversized, and/or hazmat items will require additional shipping and

handling charges.

Freight charges are not calculated at the time of checkout. You will be contacted by a

customer service representative within 24-48 hours of placing your order concerning any

additional charges required. Please be advised that your order will not be processed

until you accept the charges. If you do not accept the charges within 30 days of the

order date, your order will be canceled.

Backordered Items

Most all of our products are in stock and will ship within 48 hours. Please be advised

that if your order is on backorder you will be notified within 24-48 hours with the

exception of any orders placed Friday after business hours, Saturday, Sunday, or

holidays. Any ETA’s provided act only as an estimate and KPaul Industrial Supply cannot

be held responsible if the ETA is unmet. Should you wish to cancel your order due to a

backorder, it is your responsibility to contact us in a timely manner to do so. KPaul

Industrial Supply will not be held responsible for any shipping/handling charges

incurred due to not canceling your order.

Special Order Items

Please expect an additional lead time for any special order/order as needed items.

Special order/order as needed items are non-returnable and non-refundable.

Track Your Shipment

Tracking information will be sent to the email address provided at the time of checkout

within 24 hours of your order being shipped with the exception of any orders placed on

Friday after business hours, Saturday, Sunday, or Holidays.

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Return Policy

All returns must be pre-approved with a Return Authorization (RA) code. An RA can be obtained by contacting our customer service department. Returns without RA’s will be denied.

All damage claims must be reported within 10 days of delivery.

All returns, shortage claims, and credit refunds must be requested within 30 days of delivery and must be in their unopened/sealed original packaging, if possible.

RA’s are valid for 15 days from date of issue. Once an RA has expired the return and any applicable refund will be denied.

Repackaging for returns: Product must be complete, secure and in manufacturer's original packaging in which the items were received. If not possible, it is the customer’s responsibility to provide secure packaging. Merchandise must be secured with proper packaging to prevent any damage in transit. For multiple boxes, please ensure that your RA is on the outside shipping label of each box.

If you have a delivery scheduled with a freight carrier, miss your appointment, and the order is taken back to the freight carrier’s facility, you will be held responsible for any return charges. Should you wish to re-schedule a delivery, you will be fully responsible for any re-delivery charges.

Special Order items are NON-REFUNDABLE.

All sales of Dated Products are FINAL and KPaul will NOT accept the return and/or exchange of any such Dated Products for credit or other consideration.

Dated Products are any items that contain annual date information such as calendars, appointment books and organizers, business journals and diaries, desk and desk pad calendars, and wall calendars and planners.

There will be a minimum 25% surcharge, if an item is being returned due to customer ordering error(s). Restocking fees are normal and customary attachments to returns that are not associated with over-shipment, mis-shipment, sales error or damage.

Return products must be shipped prepaid. Shipping expenses are only covered due to an error such as over-shipment, mis-shipment, sales error or damage.

Your return is subject to inspection. Returned items that do not meet the return policy criteria (improper repackaging, non-resalable condition, etc.) may be returned to you with a $50 processing fee and return freight costs charged to your account.

An up-to 25% restocking fee may apply depending on the type of item and the condition.

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