VICTORIA Modular sofa - Chaise longue module

Last Updated: 2025-12-28

This Shipping Policy is issued by HIGH HOME GmbH, the legal entity operating the TRDST platform (trdst.us) and acting as the seller of record for orders placed through this website.

1. Overview

This Shipping Policy explains delivery methods, timelines, costs, and related responsibilities for orders placed on trdst.us (the “Platform”). Shipping policies may vary depending on product type, size, origin, and destination.

2. Shipping Destinations

The Platform currently ships to the United States. Certain remote or restricted areas may be excluded or subject to additional handling requirements.

3. Estimated Delivery Timeframes

All delivery timelines displayed on the Platform, including those shown on individual product detail pages, represent estimated timeframes calculated by combining production, procurement, logistics preparation, and transportation stages.

Made-to-Order products manufactured in Europe typically require approximately 8 weeks of production. Prior to production, order placement and confirmation generally take an additional 2 weeks, followed by approximately 4 weeks for post-production logistics preparation.

Products sourced from European sellers holding stock do not require production time; however, purchasing, consolidation, and inbound processing to the logistics hub typically take approximately 3 weeks.

Products stocked by the Company in Europe are prepared for shipment immediately upon order confirmation. Products stocked within the United States are dispatched promptly via domestic carriers.

For goods departing from Europe, furniture is shipped via consolidated ocean freight containers. To optimize shipping efficiency and cost, container consolidation may require approximately 1 month. Once ocean transit begins, arrival in the United States and delivery to a local logistics facility typically requires an additional 10 weeks.

Lighting, electronics, and small goods are shipped via parcel or express courier and typically arrive within approximately 2 weeks after dispatch.

Production schedules, logistics preparation, and transportation timelines may vary due to brand-specific manufacturing conditions, carrier capacity, customs procedures, port congestion, or other factors beyond the Company’s reasonable control. By placing an order, Customers acknowledge and accept that all delivery timelines are estimates and may be subject to delay.

4. Delivery Methods

The Company applies the most appropriate delivery method based on product size, weight, handling requirements, and overall logistics efficiency, with the objective of ensuring safe delivery at a reasonable cost.

Delivery methods are generally applied as follows:

Parcel / Express Courier: Used primarily for small goods, lighting, electronics, and accessories. Shipments are delivered via standard or express courier services.

Threshold Delivery: The default delivery method for furniture. Goods are delivered to the first dry area inside the residence (such as an entryway or garage). Unpacking, assembly, and placement are not included.

White Glove Delivery: Applied to large, heavy, or fragile items where enhanced handling is required. This service includes scheduled delivery, unpacking, placement in the room of choice, light assembly (up to 30 minutes), and removal of packaging materials.

The applicable delivery method for each product is determined by the Company and may vary depending on product characteristics and destination conditions.

5. Appointment Scheduling and Access

For Threshold and White Glove deliveries, delivery appointments are scheduled in advance. Customers are responsible for ensuring reasonable access to the delivery location, including building access, elevators, stairways, and door clearances.

If delivery cannot be completed due to Customer-related reasons, including appointment cancellation, absence, or inaccessible premises, additional delivery or re-delivery fees may apply.

In cases where delivery ultimately cannot be completed and the Customer fails to receive the goods, any refund issued may be subject to applicable return shipping costs, handling fees, and contractual penalties, which will be deducted from the refund amount.

6. Duties, Import Taxes, and Sales Tax

Orders are shipped on a Delivered Duty Paid (DDP) basis. Customs duties and import taxes are included in the purchase price and will not be charged separately upon delivery.

Applicable sales tax may be added at checkout based on the delivery address and local tax regulations.

Policy change notice: In rare cases, if government-to-government policies, tariff rules, or import tax regulations change between the time of order and the time of import clearance, the applicable duties or import taxes may be updated. If any additional tax is required due to such changes, the Company will notify the Customer accordingly.

7. Insurance

All shipments include full damage insurance coverage. Customers are required to inspect goods upon delivery and report visible damage in accordance with the Returns & Refunds Policy.

8. Lighting and Electrical Products

Lighting and electrical products are sourced from international brands and may be manufactured according to regional specifications. Customers are responsible for verifying compatibility with local voltage, wiring, and installation requirements.

Installation services do not include electrical work unless explicitly stated. Certain products may not include mounting hardware such as hooks or brackets if not supplied by the manufacturer.

9. Delivery Delays

Delivery timelines may be affected by factors beyond the Company’s control, including production delays, port congestion, customs inspections, weather conditions, or carrier disruptions.

10. Storage, Non-Collection, and Abandoned Goods

Goods imported or produced at the Customer’s request must be received within a reasonable time after arrival. If delivery is not completed within 30 days, storage fees may accrue on a monthly basis.

If goods remain uncollected for more than 6 months, the Company may issue a final notice. In the absence of a response, goods may be disposed of or resold without refund.

11. Contact and Support

For shipping-related inquiries, Customers may contact customer support through the support channels provided on the Platform.

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TRDST (trdst.us) • Last updated: [2025-12-28]

This Policy is issued by HIGH HOME GmbH, the legal entity operating the TRDST platform (trdst.us) and acting as the seller of record for purchases made through this website.

1. General Information

This Return & Refund Policy applies to purchases made through trdst.us. Due to the nature of high-end design furniture, international logistics, and made-to-order production, return and cancellation conditions vary depending on the type and status of the Goods.

2. Made-to-Order and Preorder Goods

Most furniture offered on TRDST is produced, sourced, or customized specifically after an order is placed. For Made-to-Order or Preorder Goods, cancellations, refunds, or option changes are generally not possible once production, sourcing, or logistics arrangements have commenced.

3. Order Cancellation Timeline

Orders may be eligible for cancellation only if the request is received before production, sourcing, or logistics booking has begun. Once any of these processes have started, the order can no longer be cancelled.

4. Cancellation and Restocking Fees

If a cancellation is approved without fault attributable to the Company, the Customer may be responsible for return logistics costs and a cancellation or restocking fee of up to 30% of the total order value, reflecting non-recoverable production, sourcing, logistics, currency exchange, and administrative costs. Any applicable fees will be deducted from the refund amount.

5. Delivery Inspection and Damage Claims

Customers must inspect the Goods upon delivery. In the case of White-Glove or Threshold Delivery, any visible damage must be noted at the time of delivery. Transport-related damage must be reported within 48 hours of delivery with clear photographic evidence.

6. Defective or Incorrect Goods

If the delivered Goods are materially defective or do not correspond to the confirmed order, the Customer must notify the Company within 7 days of delivery. The Company may offer a repair, replacement, or refund, depending on the nature of the issue and availability.

7. Installation and Assembly Services

For Goods delivered with White-Glove or installation services, only damage or defects identified prior to installation are eligible for claims. Issues identified after installation or assembly has been completed are not eligible for return or refund.

8. Non-Returnable Circumstances

•Change of mind or personal preference

•Minor variations inherent to natural or handcrafted materials

•Damage caused by misuse, improper handling, or normal wear and tear

•Goods that have been used, installed, assembled, or modified

9. Brand Quality Standards

Product inspections and defect determinations are conducted based on the quality standards defined by the original brand or manufacturer. Conditions not classified as defects by the brand are not eligible for return or refund.

10. Natural Materials and Craftsmanship

•Wood: grain variation, knots, tone differences, natural movement or cracking

•Metal: minor scratches, welding marks, surface irregularities, oxidation

•Leather: natural marks, wrinkles, tone variation, patina from use

•Fabric, cane, paper cord: weaving irregularities or color variation

•Marble or stone: veining, pattern variation, surface inconsistency

•Plastic components: minor cosmetic marks from manufacturing processes

11. Packaging and Condition Requirements

Returns or exchanges are not possible if the Goods show signs of use, installation, or damage, or if original packaging, labels, serial numbers, or protective materials are missing or damaged. Original packaging forms an integral part of the product.

12. Shipping Costs and Return Logistics

Original shipping, handling, and installation services are non-refundable, unless the return is due to a confirmed defect or error attributable to the Company.

13. Refund Processing

Approved refunds will be processed using the original payment method. Non-refundable transaction fees or costs already incurred may be deducted where permitted by applicable law.

14. Mandatory Consumer Protection Rights

Nothing in this Policy shall exclude or limit any mandatory consumer protection rights that apply under the laws of the Customer’s country or state of residence.

15. Contact and Support

For any inquiries regarding returns, cancellations, refunds, or damage claims, Customers must contact customer support through the official contact channels provided on trdst.us before taking any independent action.

This Return & Refund Policy forms an integral part of the Terms and Conditions of Service of trdst.us.

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