vibrant ring

We are currently shipping between Canada and the United States. If you are ever in need of a package delivered sooner, please email us at hello@gldngrl.ca and we'll make a custom order for you.

Please allow us 2-3 days for processing new orders, however we try our best to have orders shipped out by the next business day. Shipping times may vary depending on Canada Post/UPS delivery schedules and delays.

Current shipping rates:

•$12 standard shipping Canada-wide

•$20 standard shipping for the US

•Free shipping on orders over $150 for Canada or $200 for the US

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We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at hello@gldngrl.ca . If your return is accepted, we’ll send you information on where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note, shipping is non-refundable as it is a third party service.You can always contact us for any return questions at hello@gldngrl.ca

ExchangesWe accept exchanges within 7 days of receipt on any pieces that are not included in the exceptions/non-returnable items above. We do not cover the shipping cost for exchanges. Please email us to initiate an exchange. We cover all shipping fees for any issues where we are at fault.

Damages and issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like custom products (such as special orders or personalized items), permanent jewelry, and earrings for hygienic reasons. Relove items are sold as is and are final sale. These items are preloved, vintage or antique and may have some noticeable wear. Anything worth noting will be listed in the item description.

Please get in touch if you have questions or concerns about your specific item.Unfortunately, we cannot accept returns on sale items or promotions.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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