VersaBracket

Order Processing Time

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Orders placed after 3:00 PM will be processed the next business day.During peak seasons or high-volume periods, processing times may be slightly delayed.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated Delivery Times

Standard Shipping: 3–7 business days

Expedited Shipping: 2–4 business days

Priority Shipping: 1–2 business days

Delivery times may vary depending on your location and carrier delays.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.Tracking information may take up to 24 hours to update.

Shipping Locations

We currently ship to:

Canada

International

International Shipping

International orders may be subject to customs fees, import duties, and taxes, which are not included in our pricing.These charges are determined by your country’s customs office and are the customer’s responsibility.

Incorrect Shipping Address

Please ensure your shipping address is accurate at checkout.We are not responsible for delays or lost packages caused by:

Incorrect or incomplete addresses

Failed delivery attempts

Carrier issues outside our control

If an order is returned due to an incorrect address or failed delivery attempts, reshipping fees may apply.

Lost, Damaged, or Stolen Packages

We are not liable for packages that are lost or stolen after delivery has been confirmed by the carrier.If your package arrives damaged:

Take photos of the package and items

Contact us within 24 hours

We will assist you with a replacement or claim.

Shipping Restrictions

Some products may have shipping limitations due to:

Size or weight restrictions

Hazardous material regulations

Carrier limitations

These restrictions will be noted on applicable product pages.

Pre-Order Items

Orders containing pre-order items will ship once all items are available.If you want in-stock items shipped separately, additional shipping fees may apply.

Holiday Shipping

During holiday seasons, delivery times may be extended due to carrier volumes.We recommend ordering early to avoid delays.

Contact Us

If you have any questions about shipping, contact us at:📧 support@rocksolar.io

Contact - ROCKSOLAR CANADA - Checkout

Returns can be made within 30 days of receiving your order.

Must be unassembled and still in the original packaging. All returned products must include original packaging.

Return shipping costs and restocking costs will be paid by the seller for all cases where the product is defective, damaged, or incorrect. For other cases (e.g. you changed your mind), you will be responsible for return shipping costs and restocking costs.

The Restocking Fees are:

Return Period

Un-opened

Opened/Unused

Opened/Used

30 Days

5%

10%

15%

To start a return, you can contact us at support@rocksolar.io and provide the following information:

•Product description

•Number of items to be returned

•Date you received your product

•Condition of product

•Condition of packaging

•Reason for return

If your return is accepted, we’ll send you an RMA Form to complete. Print and attach the Return Merchandise Authorization (RMA) Form from us and ship the package, making sure to include:

• The product and any accessories• Any manuals and/or warranty cards• The product's original packaging

Once we have received the products, you should see a refund to your original method of payment within 5-7 business days.

Items sent back to us without first requesting an RMA form will not be accepted. You can always contact us for any return questions at services@rocksolars.com.

Damages and issuesPlease inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable itemsCertain types of items cannot be returned such as custom products (such as special orders, over size and over weight items, etc.)We cannot accept returns on sale items or gift cards either.

ExchangesThe fastest way to ensure you get what you want is to contact support@rocksolar.io to return the item you have. Once the return is accepted, you can then make a separate purchase for the new item. All ROCKSOLAR products have a minimum 12-month warranty from the date of purchase. To register for your warranty, please submit this form .

RefundsIf your refund is approved after contacting support@rocksolar.io, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Contact - ROCKSOLAR CANADA - Checkout