Vernal Cable Management Set

What you might want to know:

1. Who are Vernal's shipping partners?

We currently work with Yodel/XDP/Hermes(Evri)

2. Where does my parcel come from?

All parcels are shipped from the warehouse in Leicester.

3. To which countries or regions can Vernal's items be delivered? What does shipping cost?

Delivery of products ordered on the Vernal website to mainland UK is free of shipping costs.

Unfortunately, we have not shipped to other countries yet. You are currently browsing our Pound Sterling store that is specifically directed to customers that want to order products to ship to the UK mainland only, for all other destinations please contact us for a quote.

4. May I request an earlier or later delivery?

Late delivery after the order is placed is possible. Please contact our customer service by sending an email with the order number. Unfortunately, early delivery is not possible at the moment.

5. How can I track the shipment of my order?

Once the order has been completed, the system will automatically send you a confirmation email. Orders placed before 16:00 will be dispatched as soon as possible on the same day.

Orders placed after 16:00 will be dispatched within 24 hours (excluding public holidays). An email with the tracking number will be sent after delivery (tracking information will be updated within 24-48 hours).

6. How long does the delivery time take?

Most of our in-stock orders ship in 1-2 business days. Delivery time within mainland UK is 3-8 days.

7. What happens if you are not at home but the courier delivers the parcel?

If you are not at home during the delivery, the courier will contact you by phone and leave the product on your doorstep or hand it to a neighbour for signature, depending on the situation. If you are unreachable several times and the delivery of the parcel therefore fails, the parcel will be returned to the warehouse.

8. Can you refuse to accept the parcel if the outside of the parcel is badly damaged?

Yes, definitely! If you notice that a parcel has been severely damaged during transport. You can refuse acceptance and contact us by e-mail for professional customer service.

9. Shipping Address Modification

Because we aim to fulfill orders as quickly as possible, after 12 p.m. PST each day, we cannot change the shipping address or other details on your order. You are welcome to return the item to us in accordance with our Return Policy.

Summary:

About the delivery countries:

1. We work with Yodel/XDP/Hermes. Delivery of products ordered on the Vernal website to mainland UK is FREE of shipping costs.

2. You are currently browsing our Pound Sterling store that is specifically directed to customers that want to order products to ship to the UK mainland only, for all other destinations please contact us for a quote.*Please keep in mind that when things happen like national holidays, inventory shortages, shipping carrier delays, customs delays, extreme weather, and other scenarios that we, unfortunately, have no control over, your delivery may be delayed. We appreciate your patience in those instances.

About shipping and delivery time:

Most of our in-stock orders ship in 1-2 business days. Delivery time within the United States is 3-8 days.

About tracking information:

If you place an order before 16:00 local time in the UK, an order confirmation email (with the order number) will be sent. Vernal will complete delivery the same day (except holidays) and send you an order tracking number upon delivery (tracking information may not be current and will need to be updated within 24-48 hours).There will be some delays in delivery due to Covid-19.Finally, there are no additional shipping costs for free gifts.

Please do not hesitate to contact us if you have any problem with the parcels:

service-uk@vernalspace.com

30-Day Return Policy

You have the right to return within 30 days without giving any reason. The return period is 30 days from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the last goods.

Please check if you fall into one of the following two categories of returns:

1. Should you encounter any quality-related issues within the first 30 days of purchase, you may return the product free of charge. In such cases, all associated shipping costs will be the responsibility of Vernal.2. In instances where a return is requested within 30 days without any given reason, the customer will be responsible for covering any shipping costs. Upon receipt of the returned product, Vernal will promptly initiate a refund.

When you want to return without reason, please ensure that the product meets the return conditions

1. All items must be returned in their original condition (undamaged, unassembled, in its original packaging).

2. A Return Merchandise Authorization (RMA) number which offered by us is required for all returns.

3. You’ll be responsible for shipping the products to the return address that comes with the RMA number.

There are a few items that can’t be returned:

1. Assembled products

2. Clearance Items

3. Gift cards

4. Personalized items

5. Batch returns more than 5 open-box or non-quality related items of the same category. (Refers to standing desks and chairs, with the exclusion of accessories)

How much is the return shipping fee

You are responsible for 15% of your order amount restocking fee, which includes the Return Label / actual express delivery fee/storage fee / re-listing fee/destruction fee. The restocking fee will be deducted from your refund.

To exercise your right of return, you must inform us ( email: service-uk@vernalspace.com) of your decision to return from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You may use the enclosed model return form for this purpose, which is not mandatory.

*Please be advised: this policy is only applicable to orders that contain 5 or fewer items within the same product category (specifically standing desks and chairs, with the exclusion of accessories). We do not accept batch returns of more than 5 open-box or non-quality related items of the same category.For purchases exceeding 5 standing desks or desk frames, we recommend initially buying a sample desk to ensure your complete satisfaction prior to making a larger order through our website.For additional information, feel free to reach us at service-uk@vernalspace.com.

Refund

REFUND TIME FRAME：

Usually within 10 working days

REFUND METHOD:

Your Original Payment account

REFUND PROCESS:

Refund request ➡️ Goods returned to the warehouse ➡️ Personnel check the status of the returned goods ➡️ Check status OK ➡️ Operation refund

*Note: For bulk order returns & refunds, please contact our customer service team by email ( service-uk@vernalspace.com.) to confirm the exact return cost and delivery method, as well as the exact time for refund. You still have the right to return the product within 14 to 30 days of receipt, but we will need to determine if you need to return the product at your own expense.

Time Frame for the Processing of the Return Shipment

Approx. 3-5 working days after receipt of the returned goods.Credit card providers require approx. 2-5 working days.

We hope that you are satisfied with us. If you encounter any problems, please contact us by email. We will find a solution as soon as possible.

Company Name: YOUNIVERSE TECHNOLOGY CO., LIMITEDAddress: 136-148, Ting Kok Road, Tai Po, New Territories, Hong KongPhone Number: +44 7380 307916 (Mon-Fri: 8am-4pm CST)Email: service-uk@vernalspace.com

If you would like to request a return, please contact us via service-uk@vernalspace.com for the return warehouse address.