Ventra™ Smart Lock Pro

This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: https://ventrafinds.com/policies/terms-of-service .

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Free Shipping

We offer free shipping on all orders .

DO YOU DELIVER INTERNATIONALLY?

We offer worldwide shipping. Free Standard Shipping (12-22 Business Manager) shipping is valid on international orders.

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

•Email: support@ventrafinds.com

Email or Phone - Ventra Finds - Checkout

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.To start a return, you can contact us at support@ventrafinds.com . Please note that returns will need to be sent to the following addressIf your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.You can always contact us for any return question at support@ventrafinds.com .

Change of mind / CancelationIn case of a change of mind or a wish to cancel, Ventra Finds offers a 24 hours period where you can send us an email if you wish to cancel your order.

To respect our employees and rapid fulfilling order time, cancelations made after 24 hours will not be refunded. For a cancelation under 24 hours, a 5% restocking fee will be applied.Here are the steps to cancel:- Email us in the 24 hours timeframe about the cancellation- Receive the package untouched and unopened- Ship it back to the provided address and email us your tracking number- Once we receive the package, the 95% refund will be processed back to you

Please note that any packages refused upon delivery will not be eligible for a refund. If you choose to refuse your order upon arrival, whether due to a change of mind or any other reason, no refund will be provided. It is important to carefully consider your purchase decision before placing your order.

Damages and issuesPlease inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable itemsCertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.Unfortunately, we cannot accept returns on sale items or gift cards.

ExchangesThe fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

2 Years Ultimate Care PackageGetting the 2 years ultimate care package grants you an absolution that in any case where the phone case would break, we will send you a new one, free of charge.

RefundsWe will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.If more than 15 business days have passed since we’ve approved your return, please contact us at support@ventrafinds.com

Email or Phone - Ventra Finds - Checkout