VELOCITY GRIP

FinalPutt™ partners with major international shipping companies, including FedEx, SF Express, DHL, UPS, EMS, and Royal Mail, working with local couriers to ship directly to your door. We proudly offer flat-rate worldwide shipping.

Please note: Due to the high volume of orders during our Pre-Season Sale, and increased pressure on shipping carriers worldwide during this busy time of year, there may be slight delays in the delivery of your order. Below are the current estimated shipping times for the Pre-Season Sale period.

Shipping Times

Region

Estimated Delivery Time

United States

5-9 business days

Europe (EU)

5-9 business days

United Kingdom

5-9 business days

Australia

5-9 business days

Rest of the World

7-11 business days

Note: Some products may take longer to deliver due to their size and weight.

You will be charged when you place your order. All payments are subject to verification and approval before shipping and may take several days to process. To help combat credit card fraud, orders with incorrect billing information or requiring additional verification may be delayed and/or canceled.

Shipping Process

We require between 1-3 working days on average to fulfill your order and transport it to our carrier's sort facility. Some items may take longer, especially around major holidays (up to 5 days), or if your order includes popular items experiencing stock availability issues.

Once your order has begun processing through our shipping department, we are unable to make any changes (including address changes). We will only ship to the address provided at check-out.

We only ship during business days and do not ship on Saturdays, Sundays, or holidays. Once your order has shipped, you will receive a Shipping Confirmation email. If you did not receive the confirmation, please check your spam folder, as emails sometimes end up there.

Please note that once the product is shipped, it is out of our control. If your product takes a few extra days to arrive, we sincerely apologize for any inconvenience.

Shipping Rates & Free Shipping

We offer free shipping on all orders of $60 USD and over (or the equivalent amount in an other currency). To help keep our product prices low despite the high cost of worldwide shipping, we apply a small shipping fee to orders under $60:

United States: A flat shipping fee of $5.95 USD applies.

United Kingdom: A flat shipping fee of £4.95 applies.

Outside the US and UK: A flat shipping fee of €5.95 EUR (or the equivalent in your local currency) applies.

Returns

Please note that we do not offer free returns for items. It is important to check your order carefully before completing your purchase. If you receive a damaged product, we do not offer free refunds, but we will provide a free replacement. To request a replacement for a damaged product or to discuss any other concerns, please contact us at support@finalputt.com . Products must be sent to our business address for returns.

Our business address is in the Netherlands. For more address information, please contact s upport @finalputt .com .

Refunds and Replacements

We have a 30-day guarantee starting from the day you receive your products. If you need assistance, please reach out to us at support @Finalputt .com .

Tracking

All orders are processed with tracking numbers. You will receive an email with the tracking number when your order is dispatched to the carrier's sort facility.

For some shipping companies, it can take several days for the tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Duties, Taxes, and Other Fees

For international shipments, import taxes, duties, and/or customs clearance fees may apply once a shipment reaches the destination country. These charges will be paid by the shipping courier on behalf of the customer. Customers will not be required to pay any additional duties, taxes, or fees upon delivery.

If a shipment is refused and returned, no additional import taxes or duties will be charged to the customer.

Customs policies may vary by country. If you have any questions, we recommend contacting your local customs office for more information.

Lost/Stolen/Damaged Packages

FinalPutt is not responsible for lost, stolen, or damaged packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it and/or file a claim with your respective shipping carrier.

Note: We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests, and we may not be able to honor your claim if it is not reported.

Wrong Address Disclaimer

It is the responsibility of the buyer to ensure that the shipping address entered is correct before submitting an order. We start working on your order immediately, so we are unable to make any changes to an order after it has been placed. If the order has already been processed through our shipping department, we cannot retrieve it for an address change.

Questions?

If you have any questions regarding your delivery or return, please contact us for more information.Email: s upport@finalputt.com

Contact - FinalPutt - Checkout

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To request a return, you can contact us at support@finalputt.comItems sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at support@finalputt.com

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 30 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 30 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@finalputt.com.

Contact - FinalPutt - Checkout