USB4 V2 Pro Cable

For shipping quotes (international, expedited, overnight, 2-day, etc ) , place the items you would like to purchase in your cart, go to your c art, then click "Proceed to Checkout". Enter your shipping address and the shipping rates will automatically generate based on the item's weight and the delivery location. If the shipping rates do not generate, please contact us.

Orders are processed within two business day s.

DELAYS

Satechi is not responsible for delays in shipping caused by extraneous factors (such as weather, inspections, incorrect addresses, labor disputes, and/or transportation problems). We cannot be responsible for lost or damaged packages. For any other questions or inquiries, please contact us .

DUTIES & TAXES

Orders shipped outside of the United States may be subject to import taxes, customs duties, fees, and/or VAT (Value Added Taxes) levied by the destination country. You are responsible for paying any taxes, duties, customs fees, and/or VAT charged by your government, as Satechi has no control over these charges and cannot predict what they may be. Please contact the local customs office in the relevant jurisdiction for additional information on customs policies or duties. International orders will not be refunded for failure to pay import duties, taxes or fees.

CUSTOMS VALUE

Satechi is required by law to declare an accurate commercial value on all non-U.S. shipments.

PASSPORT T&C

If you select Passport as your delivery method, you are subject to their terms and conditions .

Satechi Warranty Policy

At Satechi, we are committed to offering top-tier products with a focus on customer satisfaction. This Limited Warranty applies to purchases made directly from our official e-commerce site ( www.satechi.com ) and authorized sellers.

1. Warranty Coverage

Satechi products are covered by a 2-year limited warranty against defects in materials and workmanship under normal use. This warranty is valid from the date of purchase and includes the following options:

Replacement: Warranty replacements may be the same model or, with your consent, a product that has the same or substantially similar features (for example, a different model with equivalent functionality or the same model in a different color). The replacement product will be new or made from new and/or previously used genuine parts and will have been tested to meet our functional performance standards.

Refund: A full refund is available within 30 days of purchase, provided the return conditions are met (see Refund Terms below).

2. Refund and Replacement Terms

Full Refund within 30 Days: We offer a full refund within 30 days of purchase for any reason. This applies to both domestic and international purchases.

International Purchases: Satechi will only provide a pre-paid label to return an item if it is being sent from within the United States. Customers returning product from outside the US are responsible for return shipping costs.

No Refunds After 30 Days: Refunds are only available within the initial 30-day period. Afterward, the warranty will only cover replacements due to defects.

Price Drop Protection: If a product is purchased within 12 hours of the start of a sale, the customer will be eligible for a refund reimbursed via reward credits only.

Duties and Taxes: For international orders, duties, taxes, and any additional fees incurred will not be refunded.

Refund Process: Refunds will be issued to the original payment method within 5-10 business days after we receive and inspect the returned product.

3. Exclusions and Limitations for Warranty Claims

The following are not covered by this warranty:

Accidental Damage: Damage resulting from accidents, drops, spills, or other unintended events.

Misuse or Unauthorized Modifications: Damage caused by misuse, unauthorized modifications, improper maintenance, or normal wear and tear.

Consumable Parts: Parts such as batteries, unless failure is due to a defect in materials or workmanship.

Purchases from Unauthorized Channels: We are unable to provide warranty replacements for products not purchased directly from our homepage, our official Amazon merchant page, or Authorized Retailers.

Lost or Stolen Items: Items that are lost or stolen are not eligible for warranty coverage.

4. Conditions for Warranty Claims

To process any warranty claim, whether for a refund or replacement, the following information is required:

Proof of Purchase: Customers must provide an order number or receipt as proof of purchase.

Image or Video Evidence: A clear image or video showing the defect or issue must be provided before any refund or replacement is processed.

No Exchanges: Satechi does not offer exchanges for different products. Only the same model will be replaced.

5. How to File a Warranty Claim

For Purchases on Satechi.com: Customers can contact our support team through our Contact Us page or at support@satechi.com with their order number, a description of the issue, and the required images or videos.

If the product is deemed defective, we will arrange for a replacement or refund (as applicable under the warranty terms).

Replacement items will be shipped once the defective product is received and inspected. (An RMA# will be provided).

The product must be returned in its original packaging and in new/like-new condition, including all accessories.

For Purchases on Amazon: Customers who purchased through Amazon can either:

File a claim directly through Amazon’s return/refund system within the applicable return window, or

Reach out to Satechi support at support@satechi.com with their Amazon order ID and details of the issue.

6. Warranty Replacement Policy for Third-Party Purchases

At Satechi, we rely on our network of retailers and their authorized distributors to handle all warranty replacements for products purchased through third-party channels.

International Retailer Responsibility: If you purchased your product from a retailer within your region, the retailer is responsible for processing any warranty claims, including providing a replacement unit.

International Distributor Responsibility: If the retailer is unable to provide a replacement, their authorized distributor is responsible for fulfilling the warranty replacement request.

7. Escalation Procedure

If the retailer or distributor refuses to provide a replacement or refund, please:

Obtain documented proof of their refusal and any communication indicating that they have redirected you to us for assistance.

Once we receive this confirmation, we will review your case and determine the next steps for providing further support.

Satechi reserves the right to update or modify this warranty policy at any time without prior notice. If you have any questions about your warranty coverage, feel free to reach out to us at support@satechi.com .

FAQs

Q: What if I lose my receipt?A: Please contact our support team. We may be able to verify your purchase through alternative methods, such as order ID or account details.

Q: Who pays for shipping in international claims?A: Buyers are responsible for return shipping costs for international warranty claims.

Q: Are refurbished products covered under this policy?A: Only new products purchased from authorized sellers are covered.

Limitation of Liability

Warranties do not cover misuse, unauthorized modifications, external causes such as acts of nature or shipping hazards, or damage caused by accident, or abuse of the product. Neither does the warranty cover normal wear and tear, or damage to any non-Satechi product used in connection with the product.