USB Type C

Last updated: 04/04/26

Thank you for shopping with Glamour New York. This Shipping Policy explains how we process, ship, and deliver orders placed through our website, https://glamour-nyc.com/ .

Order Processing Time

All orders are processed after payment is successfully completed.

Orders are typically processed within 1-3 business days, excluding weekends and holidays. During high-volume periods, promotional events, or holidays, processing times may be slightly longer.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information, when available.

Shipping Locations

We currently ship orders within the United States.

At this time, we may not be able to ship to certain international locations, P.O. boxes, military addresses, or restricted delivery areas. If your address is not eligible for shipping, we will contact you using the information provided at checkout.

Shipping Rates and Delivery Estimates

Shipping rates are calculated and displayed at checkout based on your delivery address, order size, shipping method, and carrier availability.

Estimated delivery times may vary depending on the selected shipping method and the carrier. Delivery estimates are not guaranteed and may be affected by weather, carrier delays, holidays, or other circumstances outside of our control.

Free Shipping Promotions

From time to time, Glamour New York may offer free shipping promotions. Free shipping offers may be subject to order minimums, promotional terms, or geographic restrictions.

Any available free shipping option will be shown at checkout when eligible.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking details, if tracking is available.

Please allow up to 24-48 hours for tracking information to update after the carrier receives the package.

Incorrect Shipping Information

Please make sure your shipping address is accurate before completing your order.

Glamour New York is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error in your shipping address, please contact us as soon as possible at:

Email: info@glamour-nyc.com

We will do our best to update the address before shipment, but we cannot guarantee changes once an order has been processed or shipped.

Lost, Stolen, or Delayed Packages

Glamour New York is not responsible for shipping delays caused by carriers, weather, incorrect addresses, or other events outside of our control.

If your tracking shows that your package was delivered but you did not receive it, please check with neighbors, your building, mailroom, front desk, or local carrier office.

For lost or stolen packages, please contact the shipping carrier directly to open a claim. You may also contact us at info@glamour-nyc.com , and we will do our best to assist you.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible at info@glamour-nyc.com .

Please include:

•Your order number

•Photos of the damaged package

•Photos of the damaged item

•A brief description of the issue

We will review the situation and help determine the next steps.

Missing or Incorrect Items

If you receive the wrong item or your order is missing an item, please contact us within 7 days of delivery at:

Email: info@glamour-nyc.com

Please include your order number and photos of the items received so we can review and assist you.

Order Changes and Cancellations

Orders may be changed or canceled only before they are processed or shipped.

Once an order has been shipped, we are unable to cancel or modify it. You may refer to our Return and Refund Policy for available options after delivery.

Contact Us

For any shipping questions, please contact us:

Glamour New YorkWebsite: https://glamour-nyc.com/ Email: info@glamour-nyc.com

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At Glamour New York, customer satisfaction is important to us. Please review our return and refund policy carefully before sending any item back.

Online Orders Only

This Return and Refund Policy applies only to purchases made directly through https://glamour-nyc.com .

We are unable to process returns, exchanges, or refunds for products purchased from authorized retailers, third-party stores, marketplaces, salons, spas, or any other outside seller.

If you purchased your item from an authorized retailer or another seller, please contact that retailer directly for their return, exchange, or refund policy.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

All return requests must be reviewed and approved by our customer support team before any item is shipped back. We do not accept returns that are sent without first contacting a Glamour New York representative and receiving return approval.

To be eligible for a return, your item must be:

•In the same condition that you received it

•Unworn, unused, and unopened, when applicable

•With tags, if applicable

•In its original packaging

•Accompanied by a receipt or proof of purchase

How to Start a Return

To request a return, please contact us at:

info@glamour-nyc.com

Please include your order number, the item you would like to return, and the reason for your return request.

Once your request is reviewed, a Glamour New York representative will provide the next steps. If your return is approved, we will send you instructions on how and where to send your package.

Please do not send returns to our office or mailing address. That address is for letters and general correspondence only and is not a return address.

Items sent back without first requesting a return will not be accepted or processed.

Return Shipping

If your return is accepted, we will provide return shipping instructions. Depending on the reason for the return, return shipping costs may be the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

Original shipping fees, if any, are non-refundable unless otherwise required by law or the return is due to our error.

Damages and Issues

Please inspect your order as soon as it arrives. Contact us immediately if your item is defective, damaged, or if you received the wrong item.

Please email us at:

info@glamour-nyc.com

Include your order number, a description of the issue, and photos if applicable, so we can evaluate the problem and make it right.

Exceptions and Non-Returnable Items

Certain items cannot be returned, including:

•Opened or used personal care products

•Beauty, skincare, or cosmetic products that have been opened, used, or tampered with

•Final sale items

•Sale items

•Gift cards

•Custom or special order items

•Items not in their original condition or packaging

•Items purchased from authorized retailers, third-party stores, marketplaces, salons, spas, or outside sellers

For health, safety, and hygiene reasons, we reserve the right to refuse returns on beauty, skincare, or personal care products that have been opened, used, or appear to have been tampered with.

Please contact us if you have questions about whether your item is eligible for return.

Sale Items and Gift Cards

Unfortunately, we cannot accept returns on sale items, final sale items, promotional items, or gift cards.

Exchanges

The fastest way to receive the item you want is to request a return for the original item. Once the return is approved and completed, you may place a new order for the replacement item.

All exchanges must first be approved by a Glamour New York representative.

Refunds

Once we receive and inspect your approved return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

info@glamour-nyc.com

Unauthorized Returns

Any item sent to Glamour New York without prior approval from a representative will not be accepted or processed.

Glamour New York is not responsible for items shipped to the wrong address, including items sent to our office or mailing address instead of the approved return address provided by customer support.

Questions

For any return or refund questions, please contact us before sending anything back:

info@glamour-nyc.com

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