USB Type C Cable Fast Charging cable

3. SHIPPING POLICY

About ShippingOur global warehouses are located in the following countries/areas: United States, Europe, Thailand, China, and other regions. Our products are stored in different warehouses, so we may process your order separately depending on the inventory location. We will prioritize processing deliveries from the warehouse in your area or nearby warehouses. If an item is oversold, we will assign your order to the priority location where that item is located.SHIPPING RATESEstimated Rates:To determine the estimated shipping cost for any item to your desired address, you can select any item, and the estimated shipping cost will be displayed in your cart. Shipping rates are shown on your shopping cart page, along with a map showing your location and the option to select a different location. You are not required to complete the purchase or provide a payment method if you do not wish to proceed to checkout.Actual Shipping CostThe actual shipping cost will be displayed at checkout once you have entered your actual destination address on the shipping page. Shipping Guarantee FeeShipping Guarantee offers premium protection and security for your valuable items during international shipping. We will reship your package immediately at no additional charge if it is reported as lost. This is optional; you can uncheck it if you do not need shipping insurance.Shipping Processing TimesAll orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we have a high volume of orders, shipments may be delayed a few days. Please allow additional transit time for delivery. If there is a significant delay in shipping your order, we will contact you by email or phone.Next-day delivery is only available for orders with delivery addresses within the continental United States. Occasionally, delivery delays may occur. We ship to PO Boxes or APO/FPO addresses. We ship to addresses within the U.S., U.S. territories, and APO/FPO/DPO addresses. Shipping Confirmation and Order Tracking. You will receive a shipping confirmation email once your order has shipped, including your tracking number(s). The tracking number will be activated within 24 hours.Customs, Duties, and TaxesWe are not responsible for any duties or taxes applied to your order. All charges incurred during or after shipping are the customer's responsibility (duties, taxes).DamageWe are not responsible for any products damaged or lost during shipping. If you received a damaged order, please contact the shipping company to file a claim. Please retain all packaging materials and the damaged merchandise before filing a claim.Shipping Methods and Delivery Times1) Shipping from our US warehouse: Delivery time is 1-3 business days. Shipping methods include DHL, UPS, USPS, etc. Shipping costs are included in your order.

2) Shipping from our warehouses in other countries: Delivery time is 7-14 business days. Shipping methods include DHL, UPS, USPS, etc. Shipping costs are included in your order. Note:1) Business days do not include Saturdays, Sundays, or holidays.

2) These estimates are based on normal circumstances and do not guarantee delivery time.

3) The shipping methods mentioned may vary depending on the situation.

4) Shipping time does not include the 1-2 day processing period from the date the order is placed.

5) We will do our best to deliver your package as soon as possible. However, additional time may be required due to invalid addresses or customs clearance issues.

6) If you have any problems with the shipment of your package, you must contact Customer Service within 180 days of placing your order.

7) If your address is in a remote area, an additional shipping charge will apply.

3.1 Shipping Origin

We ship from:

• China (direct suppliers and factories)

• United States (local warehouses)

• International (subject to availability)

3.2 Shipping Times

Depend on the origin:

● Shipping from the USA

3–7 business days

● Shipping from China

8–20 business days.

May be extended due to customs.

● International Shipping

10–30 business days

3.3 Order Processing

50–72 hours after payment is received

3.4 Tracking

All orders include a tracking number.

3.5 Shipping and Returns Address

205 Grant Ave, Brooklyn, NY, 11208, United States

3.6 Customs and Taxes

The customer is responsible for import duties and taxes.

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Returns PolicyBefore placing an order, please carefully review this after-sales policy. By placing an order, you agree to this policy.

If the return is due to customer error, the customer will be responsible for the shipping costs. The specific cost will depend on the courier service chosen.

If, due to our error, the products received are damaged or incorrect, the customer will not be responsible for shipping costs.

Delivery TimeframeAfter-sales service is available after order payment and before order completion.

If any issues arise with after-sales service, the processing time will be extended.

We will offer faster processing and would appreciate it if you could provide:

Photos or videos of the damaged item to verify the damage.

Products must be returned to our warehouse if our after-sales team requests a return.Except in cases of significant interpretation, we will issue a refund, resend, or accept the return in any of the following cases:

1. Delayed orders.

Orders lack tracking information, are in transit, pending, or expire after 60 days from the date of shipment from our warehouse. Shipping times may vary for the following countries and methods:

For orders shipped to the USA, the delivery time is 38 days from the date of shipment from our warehouse.

For Brazil, the delivery time is 110 days from the date of shipment from our warehouse due to strict customs procedures in Brazil.For some special shipping methods, we cannot handle after-sales issues. (Please see the following important interpretation)Notes:Occasionally, orders arrive at the nearest post office and are held due to an incomplete address, unclaimed package, unavailable tracking number, etc. It will be much more convenient for you to contact your local post office or pick up your order in person.

2. Order Not Received.We will not process a refund or reshipment if the tracking information indicates that the order has been delivered.

If you do not receive the package, you will need to present a non-delivery certificate issued by the local post office with an official stamp.Tracking Information Alert. The tracking information will show an alert for the following reasons:Incorrect/Insufficient Address.Tracking Number Unavailable.Recipient Unknown.Refused.Not Collected on Time.Not in a Secure Delivery Location.Customs Clearance Not Completed.Other.

Notes: The local distributor will make 1 to 3 delivery attempts depending on the situation. If you do not claim the package within the delivery timeframe, it will be returned to the local post office for storage within 3 to 7 days. In the meantime, you will need to collect the package yourself. Otherwise, the product will be returned to the sender, our logistics company.

We cannot offer a refund or reshipment if we do not process the undelivered order or if the package is destroyed by the logistics company. If unsigned orders are not processed promptly or are destroyed by the shipping company, we cannot issue a refund or reship the item.

3. Damaged Products.

We offer a full refund or replacement if packages arrive severely damaged.

We offer a partial refund or replacement if packages arrive partially damaged (excluding minor threads, creases, small scratches, etc.).

Notes:For fragile products, a refund is strongly recommended.For damaged packaging boxes, we cannot offer refunds or other after-sales services due to long-distance international shipping. For standard products, you must request after-sales service within 30 days of package delivery.For electronic products, you must request after-sales service within 30 days of package delivery.

4. Incorrect or Missing Products.We conduct strict quality control before shipping products. We will handle incorrect or missing products as follows:

For incorrect products, we offer a full refund or replacement. For products with incorrect color or size that do not affect functionality, etc., we offer a partial refund.For missing parts that do not affect functionality, we can offer a partial refund or resend the missing part; for missing parts that affect functionality, we only resend the product.For accessories, we resend the accessories.

Notes:For missing parts that do not affect functionality, we can offer a partial refund or resend the missing part; for missing parts that affect functionality, we only resend the product.

Important Interpretation1. Deadline for Opening After-Sales Service.

You cannot open after-sales service if the order status is closed. We cannot handle after-sales service since all tracking information has been verified.

Notes:

After-sales service will be automatically closed if the order is closed and we do not respond for seven consecutive days.

2. Force Majeure.

We are not responsible for any product damage or shipping delays caused by force majeure events, including but not limited to: epidemics, international situations, strikes, wars, earthquakes, floods, viruses, storms, heavy snowfall, or customs inspections. However, we will notify you via chat, email, etc.

Shipping Method Limitations.

Some shipping methods are not trackable once orders reach certain countries, states, or cities. We have indicated these shipping methods in advance and will not accept any disputes if you choose them for certain countries, including:

PostNL, Turkish Post, Swiss Post, and Correos ElectrónicosNL to the USA, UK, Canada, Australia, South Africa, overseas territories, and overseas island areas.

Note: For DHL, CJPacket Fast Line, CJPacket JL Express, and CJPacket Thailand, additional charges will apply to remote addresses.

3. Destination Limits

Due to international shipping limitations, we do not offer after-sales service for orders shipped to the following countries:

Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua, Eswatini, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Sudan, Libya, Algeria, Angola, Bahamas, Benin, Belize City, Burundi, Dominican Republic, Gambia, Grenada, Cuba, Palestine, Paraguay, Guatemala, Réunion, Puerto Rico, Hawaii, Alaska, Guadeloupe, Martinique, French Guiana.

4. Returns.Products can only be returned to our warehouses in China. However, we do not recommend returning them to our warehouses, as international shipping costs are high and it takes at least 3 months for the product to reach our warehouse in China. Most products will be lost during the return process. Furthermore, most returned products will be damaged in transit.

Please return the products within 30 days of receipt.

5. Unacceptable After-Sales ServiceWe will not accept any unreasonable after-sales service, including but not limited to:

The buyer doesn't like the product.The product description is inaccurate.The products have a strange odor.The buyer ordered the wrong items or SKU.The shipping address was provided incorrectly.Discrepancies between products are negotiated in advance.Logistics companies remove tracking information.We always strive to provide the best service. If you have any further questions, please feel free to contact us.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at tinfo@jjtraderny.co . Please note that returns will need to be sent to the following address: [205 GRANT AVE BROOKLYN NY 11208 ESTADOS UNIDOS DE NORTEAMERICA] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@jjtraderny.co

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at tienda@jjtraderny.co.

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