USB-powered mechanical heating cup coaster with 2-hour timer, 10W heating pad for coffee mugs and teacups, available in pink and white colour options

Thoughtful Shipping & Delivery

Carefully Prepared for You

Good things take a little time. As a small and mindful team, we don't believe in rushing. We take great care in preparing your order, ensuring everything is packed perfectly before it leaves our hands. Please allow 1 to 5 working days for your items to be dispatched. We will, of course, provide you with a tracking link as soon as your parcel begins its journey.

Delivery Speeds & Costs

Standard Delivery (7-14 Working Days): £3.99. If you spend over £10 with us, we will cover this cost entirely, making it completely FREE.

Expedited Delivery (3-10 Working Days): £7.99, for those moments when you need your order a little faster.

International Deliveries

For our friends living overseas, your order is embarking on a rather long journey. We kindly ask for your patience, as international customs can sometimes introduce unpredictable delays that we cannot influence. Please be mindful that any import taxes, customs duties, or handling fees are the responsibility of the customer.

We are always here to support you. If you have any questions about your delivery journey, please drop us a line at support@havenmere.co.uk.

Contact - Havenmere.co.uk - Checkout

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at support@havenmere.co.uk . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at support@havenmere.co.uk .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@havenmere.co.uk.

Contact - Havenmere.co.uk - Checkout